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Four packed theatres of unmissable content. This is the home of smart ticketing innovation.

Four packed theatres of unmissable content. This is the home of smart ticketing innovation.

The 2025 Transport Ticketing Global conference programme featured unmissable insights from leaders and specialist delivering the most innovative ticketing project around the world. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering was the platform for transport professionals to set the smart ticketing industry agenda. Explore the 2025 agenda below!

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08:55
  1. Theatre 1
    15 mins
09:30
  1. Theatre 1
    20 mins

    Join us for an insightful keynote session on the transformative power of unified payment systems in creating a resilient mobility ecosystem. As cities and urban areas continue to evolve, the integration of seamless payment solutions across various modes of transport becomes paramount. This keynote will explore the critical role that unified payments play in enhancing the travel experience, fostering interoperability, and supporting the development of a robust and adaptable mobility infrastructure.

    The session will delve into the continued growth of tap-to-ride systems around the world, showcasing how this technology has revolutionized transit networks and will highlight the role of omnichannel payment solutions in supporting a cohesive end-to-end rider journey, ensuring a seamless and integrated experience across multiple platforms and devices.

    Attendees will gain insights into the benefits of a holistic approach to payments, where a single, cohesive system can streamline transactions, enhance security, and improve user convenience. The keynote will also feature real-world examples and case studies of successful projects launched over the past year, demonstrating how the implementation of unified payment systems has transformed transit networks globally.

    This session will provide valuable perspectives on the future of mobility and the pivotal role of payment integration in building resilient urban environments.

09:50
  1. Theatre 1
    20 mins

    With constantly evolving market dynamics across the urban mobility ecosystem and the desire to meet the everchanging transit needs of every type of rider, transportation authorities around the world from Costa Rica to Amsterdam are realizing the benefits of leveraging EMV technologies for both open and closed loop ticketing. Having converted to a nationwide open loop system 20 months ago, the Netherlands has embarked on a journey to convert all closed loop media to EMV. Join Mastercard and Translink for an agency-driven conversation about how the Dutch operator envisions this conversion leading to increased rider benefit, reduced risk, and reduced costs.

10:45
  1. Coffee & Networking Break
    30 mins
11:15
  1. UNLOCKING OPEN PAYMENTS: INNOVATION, INTEGRATION & IMPACT
    Theatre 1
    5 mins
  2. JOURNEY RELATED FRAUD & REVENUE PROTECTION
    Theatre 2
    5 mins
  3. THE ROLE OF AI & FUTURE TECHNOLOGIES IN MODERNIZING TRANSPORTATION
    Theatre 3
    5 mins
  4. CHANNEL OPTIMIZATION & DISTRIBUTION STRATEGIES
    Theatre 4
    5 mins
11:20
  1. Theatre 1
    20 mins

    AI is eating the world, in all industries and across all aspects of business. What does it mean for the movement of people in public transit and the agencies who operate the infrastructure?  Join us in this fireside chat with two industry leaders to learn how AI offers riders improved user experience with contactless payment options, increases revenue collections, improves operational efficiencies, and potentially provides possibilities to usher in a new age of multi-modal mobility to improve rider’s journey seamlessly.

  2. Theatre 2
    20 mins
    Introduced in 2023, the Deutschlandticket is a highly attractive national fare product that not only delights many millions of passengers but has also attracted international cyber criminals. The cyberattacks are highly professional and cause millions in damage. After the first surprise at the large number of attacks, German public transport is taking numerous measures to protect itself and secure fare revenues. 
  3. Theatre 3
    20 mins

    In today’s fast-paced technology world, AI and innovation are key to growth. In this presentation, we will explore how Arriva has progressed on our journey using AI that can transform our ticketing systems and enhance customer experiences. By leveraging data insights,  we can tailor services to customer needs, boosting satisfaction and loyalty. Finally, we’ll emphasise a customer centric approach to ensure technological advancements add real value. We will show you the practical steps for integrating AI and innovation into ticketing and CX strategies for a successful product release. 

  4. Theatre 4
    20 mins

    This presentation will delve into the regulatory and technical challenges for the development of a comprehensive European framework on rail ticketing. Participants will gain insights on Commission’s initiatives on single digital booking and ticketing (SDBTR), multimodal digital mobility services (MDMS), as well as on the revision of the technical framework for ticketing (Telematics TSI) and for EU-wide multimodal travel information (MMTIS), and associated technical specifications and European standards.

11:40
  1. Theatre 1
    20 mins
    Historically, transport authorities and operators have been in control of how they collect their revenue – which systems to use, how to protect against fraud and fare evasion, and when to invest in upgrades.  In adopting open payments that dynamic changes.  But who makes the decisions and who owns the consequences of those decisions?  This session will explore accountability in open payments standards from the perspective of the transport authority. 
  2. Theatre 2
    20 mins
    To what extend do passengers see fare evasion as a problem and is it an issue they care about? Does the railway industry do enough to make it easy for passengers to ‘do the right thing’? How could the railway operate more effectively to address fare evasion/revenue protection? What practical measures and/or communications would help?
  3. Theatre 3
    20 mins
    In the ever-evolving technological landscape, blockchain and AI have dominated the headlines. Many are looking at how best to deploy these technologies, and ticketing is no exception. But before we succumb to the allure of hype, it is crucial to adopt a pragmatic approach and prioritize the enhancement of our existing systems. This talk will explore the balance between innovation and practicality, questioning whether our foundational systems are robust enough to support integration, or whether we're just pasting over the cracks. 
  4. Theatre 4
    20 mins

    The EU’s Single Digital Booking and Ticketing Regulation seeks to resolve long-standing issues in rail ticketing, enabling seamless travel and consumer choice. Intermediaries play a key role in facilitating rail travel but are confronted with legal and commercial barriers which limit the visibility of sustainable travel options and the degree of competition between railways. The presentation will examine how the EU can address this systemic issue by rectifying market failures and developing a regulatory framework with travelers’ interests at its core. 

12:00
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    This session will explore TfL’s comprehensive Revenue Protection Strategy, designed to minimize fare evasion and optimize revenue. With an ambitious target to reduce fare evasion rates below 1.5%, TfL continues to enhance its practices, leveraging data and collaboration to maximize effectiveness and ensure accountability. The discussion will also include benchmarking with major global transport systems.  
  3. Theatre 3
    20 mins

    For the last few years, we have heard a lot about Artificial Intelligence and how it will revolutionise society. However, businesses are not seen any tangible output of the investment put into AI initiatives. Enrique Fernandez-Pino is an industry expert, and an Associate Professor of Leadership in Technology and AI with Northeastern University (Boston) and believes that AI can be used in Public Transport to help get people out of their cars and become public transport passengers instead. 

  4. Theatre 4
    20 mins
    Explore the transformative impact of the Open Sales and Distribution Model (OSDM), a standardized IT solution designed to unify ticket sales, reservations and price distribution in the railway sector. Understand how OSDM, already integrated into the European Ticketing Roadmap and implemented across Europe, Australia and beyond, enhances collaboration with third-party distributors, streamlining processes and creating a more efficient system for passengers worldwide. 
12:20
  1. Theatre 1
    20 mins
    • Explore the rise of contactless, mobile & open-loop payment systems and their impact on customer experience  

    • How acquirers & PSPs can work with transit operators, technology providers and regulators to build seamless and scalable payment infrastructure  

    • Addressing regional differences, regulatory requirements and the potential for growth in transit payments  

     

  2. Theatre 2
    20 mins
    • Identify current trends in fare evasion, understand the impact of fraudulent travel and revenue loss and explore effective strategies to mitigate both challenges
    • Discuss how data analytics, AI and other innovative initiatives can help in detecting and preventing revenue leakage within transit systems  
    • Analyze how revenue protection measures can provide assurance to customers, consider when enforcement costs might outweigh benefits and explore public perceptions of fare evasion 
    • Discuss how coordination, knowledge sharing and partnership work can reduce fare evasion
  3. Theatre 3
    20 mins
    Discover the transformative potential for Central Bank Digital Currencies in the transport ticketing ecosystem. This session will examine how CBDC’s can streamline payment processes, enhance accessibility and reduce transaction costs. Learn about real-world implementations and the challenges of integrating digital currencies intro transit systems. 
  4. Theatre 4
    20 mins

    In Sweden’s new national solution for ticket distribution, we utilize two standards for ticketing. The characteristics for pre-booked travel and zone travelling differs and there are two different standards geared to different purposes. This is why we utilize both the OSDM and the BoB standards.

12:40
  1. Theatre 1
    20 mins
    • Explore the rise of contactless, mobile & open-loop payment systems and their impact on customer experience  

    • How acquirers & PSPs can work with transit operators, technology providers and regulators to build seamless and scalable payment infrastructure  

    • Addressing regional differences, regulatory requirements and the potential for growth in transit payments  

     

  2. Theatre 2
    20 mins
    • Identify current trends in fare evasion, understand the impact of fraudulent travel and revenue loss and explore effective strategies to mitigate both challenges
    • Discuss how data analytics, AI and other innovative initiatives can help in detecting and preventing revenue leakage within transit systems  
    • Analyze how revenue protection measures can provide assurance to customers, consider when enforcement costs might outweigh benefits and explore public perceptions of fare evasion 
    • Discuss how coordination, knowledge sharing and partnership work can reduce fare evasion.
  3. Theatre 3
    20 mins
    Explore how biometric technologies are revolutionizing ticketing, enabling seamless and secure journeys for passengers. This session will delve into the latest advancements in facial recognition, palm-scanning and other biometric tools, showcasing their potential to eliminate traditional tickets and streamline the travel experience.
  4. Theatre 4
    20 mins
    This presentation delves into the development of a comprehensive ticketing platform by Entur, utilizing the Transmodel and NeTEx standards. It highlights the technical journey and the benefits of adopting open data and shared services. Attendees will gain insights into how this approach fosters a competitive market, enhances operational efficiency, and improves the overall travel experience for passengers in Norway. 
13:00
  1. 55 mins
13:55
  1. UNLOCKING OPEN PAYMENTS: INNOVATION, INTEGRATION & IMPACT
    Theatre 1
    5 mins
  2. JOURNEY RELATED FRAUD & REVENUE PROTECTION
    Theatre 2
    5 mins
  3. NEW TECHNOLOGIES AND INNOVATION
    Theatre 3
    5 mins
  4. CHANNEL OPTIMIZATION & DISTRIBUTION STRATEGIES
    Theatre 4
    5 mins
14:00
  1. Theatre 1
    20 mins

    Conduent Transportation has launched a cutting-edge contactless Open Payment system on Venice's transportation network, managed by AVM. This EMV-enabled system allows passengers to pay seamlessly using contactless cards or NFC devices, simplifying access to buses, water buses, trams, and more. Supporting AVM's modernization efforts, Conduent installed over 2,200 advanced validators, delivering best fare pricing and enhancing the travel experience for 180 million passengers annually. Come and listen to Actv S.p.A (Azienda del Consorzio Trasporti Veneziano - Gruppo AVM) share their insight about the business drivers for Open Payment in Venice and their first-hand experience of collaborating with Conduent to modernize Venice’s transportation network .

  2. Theatre 2
    20 mins
    This presentation stems from a casual meeting over coffee between the investigator and the fraudster. It explores the motivations and opportunities exploited by the fraudster, who targeted the railway compensation scheme over a ten-year period. With a love for Vegas, we delve into how they manipulated the system, funding multiple trips through Delay Repay fraud. 
  3. Theatre 3
    20 mins
    • Identify key obstacles in the ticketing and payment industry’s technology adoption and discuss how fostering a culture of innovation can overcome them.
    • Evaluate technology trends that will impact the next decade of ticketing and payments, including the increasing adoption of Central Bank Digital Currencies, blockchain, AI and biometrics.
    • Explore the benefits these new technologies can bring to mobility networks and their users; and consider what the passenger experience could look and feel like in 2035.
    • How can these innovations be harnessed to solve long-term challenges such as fare equity and inclusion, and seamless multimodal travel?
  4. Theatre 4
    20 mins

    Railway operators have traditionally sold their tickets through their own channels, leaving aside external sales channels such as travel agencies. In recent years, virtual travel agencies with state-of-the-art technology, price search engines in both the air and rail sectors, have also made a strong eruption in the sector. GDS also play a very important role in the sale and distribution of air and rail tickets. What is the role of these platforms? With all these new players, what will be the evolution. What are we going to see in the coming years in terms of ticket sales? Are we prepared for the AI to break into ticketing, as it may affect us? 

14:20
  1. Theatre 1
    20 mins

    Since 2011, Auckland Transport (AT) has enjoyed success and high customer satisfaction with the AT HOP card-based Auckland Integrated Fare System (AIFS) for bus, train and ferry, implemented by our ticketing expertise.

    Discover how we’ve updated our initial multimodal solution TranscityTM integrating EMV capability to offer Aucklanders more ways to pay for their fare by extending payments to debit or credit card, smartphone or smart devices, making passengers journeys seamless, digital and more accessible.

  2. Theatre 2
    20 mins
    This session delves into the challenges of fare evasion in diverse urban environments. Topics include innovative enforcement strategies, such as deploying plainclothes officers and fostering community engagement, as well as leveraging technology and data for more efficient fare inspection operations. Additionally, this session will discuss balancing effective enforcement with public perception and enhancing customer experience.  
  3. Theatre 3
    20 mins
    • Identify key obstacles in the ticketing and payment industry’s technology adoption and discuss how fostering a culture of innovation can overcome them.
    • Evaluate technology trends that will impact the next decade of ticketing and payments, including the increasing adoption of Central Bank Digital Currencies, blockchain, AI and biometrics.
    • Explore the benefits these new technologies can bring to mobility networks and their users; and consider what the passenger experience could look and feel like in 2035.
    • How can these innovations be harnessed to solve long-term challenges such as fare equity and inclusion, and seamless multimodal travel?
  4. Theatre 4
    20 mins

    Switzerland’s public transport system prides itself, among other aspects, on a seamless customer experience when it comes to using trains, buses and even boats. The underlying sales and ticketing infrastructure is highly integrated and standardized across the entire customer journey. This session will shed light on what other transport operators can learn from this experience and where the limits are to a more widespread adoption of a high degree of integration and standardization.

14:40
  1. Theatre 1
    20 mins
    Paris 2024 Olympics and Paralympics have welcomed 15 million visitors this summer. Discover how THALES BPS, leader in NFC bank card and fare media digitization, contributed to the success empowering the NAVIGO card into ApplePay and Samsung Pay. Find out how a cEMV open loop acceptance can accelerate such solution: bring modern ticketing to your users combining a better user experience and cost savings. 
  2. Theatre 2
    20 mins
    DLR is open and mainly unstaffed network, with almost 0 barriers. The tactics and assessments that work for most stations don’t often apply to us, so how did we change prescribed methods of the past to a more data driven dynamic method for revenue protection of the future. Introducing a concept of a bespoke risk assessment for fare evasion that takes data from variety of sources and builds risk category of each station which then informs us where to deploy next. 
  3. Theatre 3
    20 mins
  4. Theatre 4
    20 mins
    • Discuss the future of the railway ticket distribution and how it will evolve with the use of the right standard’s advent of new technologies in order to meet passenger experience  

    • Balancing traditional and digital distribution channels to maximize market penetration  

    • The role of third-party distributors and collaboration in expanding rail ticketing networks globally 

15:00
  1. Theatre 1
    20 mins

    Account-Based Ticketing (ABT) is transforming urban mobility by enabling seamless, user-centric experiences. This digital innovation not only enhances connectivity across various transit modes—from soft mobility and micromobility to mass transit—but also lays the groundwork for realizing Mobility-as-a-Service (MaaS). Beyond transit, ABT unlocks revenue-generating opportunities through innovative business models, bridging the gap between transit and non-transit services to create more meaningful urban mobility ecosystems.

  2. Theatre 2
    20 mins
    • Learn more about the latest schemes in fare evasion, counterfeit passes and digital fraud, trends in transit fraud  

    • The role of regulation, cooperation and public awareness in curbing fraudulent activities in transit  

    • How AI, data analytics and real-time monitoring can enhance fraud detection and prevention efforts  

  3. Theatre 3
    20 mins
    • Learn how partnerships between small, flexible operators and experienced suppliers foster frictionless and omnichannel payment services for public transport
    • Explore the role of flexibility, technology and established routines in enabling operators to meet evolving customer needs
    • How strategic partnerships unlock creative solutions, enabling operators to overcome challenges
  4. Theatre 4
    20 mins
    • Discuss the future of the railway ticket distribution and how it will evolve with the use of the right standard’s advent of new technologies in order to meet passenger experience  

    • Balancing traditional and digital distribution channels to maximize market penetration  

    • The role of third-party distributors and collaboration in expanding rail ticketing networks globally   

15:20
  1. Theatre 1
    20 mins

    Discover how ABT is transforming public transit by simplifying fare payments and driving adoption rates beyond 50%. This session will explore the role of real-time account management in enabling flexible payment options, including mobile payments. Learn how transit agencies can expand sales channels through open payments, allowing passengers to pay seamlessly with credit/debit cards and mobile applications, ultimately improving the rider experience.

  2. Theatre 2
    20 mins
    • Learn more about the latest schemes in fare evasion, counterfeit passes and digital fraud, trends in transit fraud  

    • The role of regulation, cooperation and public awareness in curbing fraudulent activities in transit  

    • How AI, data analytics and real-time monitoring can enhance fraud detection and prevention efforts  

  3. Theatre 3
    20 mins

     

    • Learn how partnerships between small, flexible operators and experienced suppliers foster frictionless and omnichannel payment services for public transport
    • Explore the role of flexibility, technology and established routines in enabling operators to meet evolving customer needs
    • How strategic partnerships unlock creative solutions, enabling operators to overcome challenges

     

  4. Theatre 4
    20 mins
    • Discuss the future of the railway ticket distribution and how it will evolve with the use of the right standard’s advent of new technologies in order to meet passenger experience  

    • Balancing traditional and digital distribution channels to maximize market penetration  

    • The role of third-party distributors and collaboration in expanding rail ticketing networks globally

15:55
  1. SEAMLESS JOURNEYS: TRANSFORMING EXPERIENCES WITH ABT & MOBILE TICKETING
    Theatre 1
    5 mins
  2. WORKSHOP BY SMART APPLICATIONS MANAGEMENT (SAM)
    Theatre 2
    5 mins
  3. DESIGNING & IMPLEMENTING A MODERN DATA ARCHITECTURE
    Theatre 3
    5 mins
  4. DYNAMIC PRICING & REVENUE MANAGEMENT
    Theatre 4
    5 mins
16:00
  1. Theatre 1
    20 mins
    TfL Go, launched in 2020, is a fully accessible travel app for Londoners, helping them plan journeys and check the TfL network status. With over 900k active users, it will soon integrate Pay, allowing customers to top up Oyster cards, buy season tickets, view journey history, and manage Oyster and Contactless cards. This session will explore TfL Go’s progress so far, new Pay features, and future plans. 
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
    We'll explore how cities can harness the potential of data to build resilience and drive sustainable urban development. As data becomes an invaluable asset—often referred to as the "new gold"—urban planners, technologists, and policymakers will discuss strategies to leverage data-driven insights for improving city infrastructure, enhancing citizen engagement, and preparing for future challenges. From predictive analytics to smart technology applications, participants will uncover pathways to make urban spaces smarter, safer, and more adaptive in the face of global change. 
  4. Theatre 4
    20 mins
    SNCB and NS doubled their train offer between Brussels – Rotterdam/Amsterdam in December 2024. In this session we will explain the reasons behind this growth and present you with the new offer. SNCB and NS switched from static to dynamic pricing. This presentation will show you why and how we did so.
16:20
  1. Theatre 1
    20 mins
    • Explore how ABT can enhance the travel experience by enabling seamless multi-modal journeys with a single account and discuss the benefits this integration brings to riders  

    • Address the technical, financial and operational challenges agencies face when adopting ABT systems and identify solutions to streamline the transition    

    • Key considerations to discuss with your solution providers for a successful and sustainable ABT migration. 

  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins

    This panel session will delve into the broad economic insights that can be gleaned from data-driven urban mobility initiatives, with a focus on smart cities and sustainable travel.

    • How data-driven insights and value-added services enabled by large-scale digitization of transportation can help increase ridership and plan service patterns efficiently, leading to economic efficiencies.
    • The financial and operational benefits of open-loop payment systems for transit agencies and cities.
    • How open-loop payments contribute to increased ridership and reduced carbon emissions, promoting financial inclusion and improved sustainability and economic outcomes in cities.
  4. Theatre 4
    20 mins
    • How dynamic pricing can help operators' performance while improving the services to the passengers
    • How to leverage data to create tailored offers to passengers and influence demand to meet operators challenges such as over & under crowding trains
    • How dynamic pricing and revenue management practices could be more widely deployed to regional and urban rail operations
    • How the new regulatory framework in the UK will affect commercial strategies and dynamic pricing practices
16:40
  1. Theatre 1
    20 mins
    • Explore how ABT can enhance the travel experience by enabling seamless multi-modal journeys with a single account and discuss the benefits this integration brings to riders  

    • Address the technical, financial and operational challenges agencies face when adopting ABT systems and identify solutions to streamline the transition    

    • Key considerations to discuss with your solution providers for a successful and sustainable ABT migration. 

  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins

    This panel session will delve into the broad economic insights that can be gleaned from data-driven urban mobility initiatives, with a focus on smart cities and sustainable travel. 

    • How data-driven insights and value-added services enabled by large-scale digitization of transportation can help increase ridership and plan service patterns efficiently, leading to economic efficiencies.
    • The financial and operational benefits of open-loop payment systems for transit agencies and cities.
    • How open-loop payments contribute to increased ridership and reduced carbon emissions, promoting financial inclusion and improved sustainability and economic outcomes in cities.
  4. Theatre 4
    20 mins
    • How dynamic pricing can help operators' performance while improving the services to the passengers
    • How to leverage data to create tailored offers to passengers and influence demand to meet operators challenges such as over & under crowding trains
    • How dynamic pricing and revenue management practices could be more widely deployed to regional and urban rail operations
    • How the new regulatory framework in the UK will affect commercial strategies and dynamic pricing practices
17:00
  1. Theatre 1
    30 mins
    • Delivering a mobile first ticketing strategy: QR, virtualized cards, mobile apps and mobile top-ups  

    • Explore how card virtualisation technology is transforming the way commuters' access, pay & use transit services, making mobility more convenient and user-friendly  

    • Ensuring seamless integration, safeguarding data and overcoming technical challenges in mobile ticketing  

    • Addressing the digital divide and ensuring mobile ticketing solutions cater to all passengers, including those without smartphones  

  2. Theatre 2
    30 mins
  3. Theatre 3
    30 mins
  4. Theatre 4
    30 mins

    The presentation emphasizes railways key role in sustainable land mobility and tackling climate challenges. It highlights the need to overcome obstacles like ticketing interoperability and cross-border coordination to achieve seamless, multimodal travel. It is about interoperability of ticketing and distribution with other means of transport, like air, sea, urban transport... UIC is actively working on integrating standards, such as Transmodel and NeTEx to create flexible, customer-friendly, and cost-effective ticketing solutions in an ecosystem vision.

08:45
  1. Theatre 1
    20 mins

    Join Shashi Verma, Chief Technology Officer of Transport for London as he delves into the technological advancements and strategic initiatives that have transformed London’s public transport. From the implementation of the Oyster card to the adoption of contactless payments, discover how TfL has navigated challenges and leveraged technology to enhance urban mobility. Gain insights into the future of transportation in one of the world’s most dynamic cities.

09:55
  1. IMPROVING THE TRANSIT EXPERIENCE: A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. NATIONWIDE INTEGRATED TICKETING SCHEMES IN EUROPE
    Theatre 2
    5 mins
  3. OPEN ARCHITECTURE & PROCUREMNET STRATEGIES
    Theatre 3
    5 mins
  4. FARE MODELLING & POLICIES – MEETING THE CHANGING NEEDS OF YOUR PASSENGERS
    Theatre 4
    5 mins
10:00
  1. Theatre 1
    20 mins

    Over the last several years we have seen substantial increases in the number of cities implementing open-loop ticketing. Two of the major global agencies to make the switch, London and Vancouver have taken different routes to get to where they are now, but both systems boast highly accessible public transportation systems with low barriers to entry and high utilization rates. In this session, we will hear from Transport for London and Translink on how they’ve experienced the success they’ve had, the lessons they’ve learned as open-loop adopters, and what they would do differently if they could do it all over again. 

  2. Theatre 2
    20 mins

    Discover how the Best Smart Ticketing Programme (200k+ Daily Journeys) 2024 evolved over the past year, turning challenges into opportunities for a more customer-focused system. Join the session to get insights, hear future plans, and lessons learned from this award-winning initiative.

  3. Theatre 3
    20 mins
    All security practitioners will know the importance of joint working, as secure places and reduction in crime cannot be achieved by security team working in isolation, or indeed by just one person. Here at KAD our Security and Procurement departments have teamed up to fight fare evasion on the DLR network. We will talk about how challenges in ticket vending machines lead to increase in fare evasion and will also highlight how the two departments can work on selection of right partner to deliver revenue protection services.  
  4. Theatre 4
    20 mins
    Rail passengers in the UK are put off by fare complexity with over 80% wanting to see change and over 1/3 put off choosing rail because it’s too hard to find the right fare. LNER is leading industry fare reform by tackling the problem statements associated to the legacy fares structure, piloting a new offer that’s designed to make travelling by rail a more attractive proposition and enabling new revenue growth opportunities. 
10:20
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    This session will explore Denmark’s innovative approach to ticketing with the launch of a national mobility app that integrates both public and private transit options. Hear more about the two launched apps, offering prepaid and PAYG ticketing and gain insights from the early stages of implementation
  3. Theatre 3
    20 mins
    The new Procurement Act received Royal Assent in Oct 23, Regulations laid in Parliament in Mar 24 and go-live in Feb 25. This session will explore how the new Act can benefit Public Procurement for Transport Services and Goods, with an emphasis on adding value through Procurement Frameworks.
  4. Theatre 4
    20 mins
    This session will explore the main objectives of KSA’s transport ticketing and fare policies, highlighting the current challenges and considerations in pricing and ticketing strategies across various modes of transportation in the Kingdom. It will provide insights into creating a modern, sustainable and affordable transportation ecosystem, with a focus on the effective use of numerical modelling. Additionally, the session will offer an overview of the associated socio-economic impacts.
10:40
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    Explore how the SwissPass has transformed transportation and leisure across Switzerland. This session delves into its integration with public transport, partnerships with variuos services and its role in enhancing user experience. Discover the benefits and future developments of this all-in-one card that serves as the key to Swiss mobility. 
  3. Theatre 3
    20 mins

    Transit agencies have a wide variety of revenue collection options when contemplating new fare systems. TransLink is looking to modernize our revenue collection system by 2030 and will be examining all current and future technological solutions that will be available at that time and beyond. This session will focus on what Transit Agencies will consider when selecting the best revenue solution for their customers and stakeholders.

  4. Theatre 4
    20 mins

    This session will explore how ticketing and retail can catalyse revenue growth and support the improved customer experience that passengers crave. Drawing on lessons from across Europe and the UK, what would be the optimum structure and market conditions that will allow innovation to flourish and enable rail to fulfil its commercial potential and drive modal shift.

11:00
  1. Theatre 1
    20 mins
    This session will delve into how the Muj vlak (My Train) app is revolutionizing the passenger experience by offering a suite of services that streamline ticket purchasing, seat reservations and access to on-board amenities. With real-time journey information, the app ensures that passengers are fully informed and able to take advantage of their rights throughout their journey, before, during and after. Barbara & Jan will discuss the app’s role in enhancing transparency and convenience for travellers, setting new standards for digital railway services.  
  2. Theatre 2
    20 mins
    • Examine the diverse landscape of national initiatives  

    • Discuss the different approaches – political, technical and differences between nations  

    • Explore the implications of nationwide ticketing for seamless travelling  

    • Explore cybersecurity aspects in the frame of nationwide ticketing schemes  

  3. Theatre 3
    20 mins

    After working with one vendor for more than 15 years, it’s time the update and upgrade the fare system used by 11 Transit Agencies to the 21st century. Issues explored during this 3-year procurement include incumbent advantage, multivendor participation, future proofing and technical viability, price gearing and more.

  4. Theatre 4
    20 mins
    This presentation will explore how GTFS-Fares, a universal standard for fare data, can increase transparency and accessibility in public transport, ultimately driving ridership and revenue. By standardizing fare structures and supporting real-time updates across platforms like Google Maps and Apple Maps, GTFS-Fares empowers agencies to offer user-friendly and accurate fare information. Join this session to learn about the potential of GTFS-Fares to create a scalable, user-centric and economically sustainable future for public transit.  
11:20
  1. Theatre 1
    20 mins
    Dive into the latest innovations in closed loop and mobile ticketing, where MIFARE and NFC technologies meet Ultra-Wideband (UWB) for a seamless hands-free experience. Uncover the power and adaptability of MIFARE, propelling transit systems into the future to align with emerging technological trends and evolving customer needs. This session will demonstrate how the extensive use of MIFARE and closed loop systems in transit is setting the stage for UWB, revolutionizing the future of transit ticketing. 
  2. Theatre 2
    20 mins
    • Explore the diverse landscape of national initiatives  

    • Discuss the different approaches – political, technical and differences between nations  

    • Fostering collaboration and innovation to bridge gaps and work towards a more unified, interoperable ticketing future across Europe  

    • Explore cybersecurity aspects in the frame of nationwide ticketing schemes  

  3. Theatre 3
    20 mins
    • Identify the key elements of an open architecture and the benefits such a solution can provide  

    • Explore best practices and lessons learned in design, delivery and validation of open architecture solutions  

    • Examine various approaches for achieving an open architecture, including what agencies should be asking of vendors and the effects on system procurement strategy  

    • Discuss the way in which the move to an open architecture is changing how vendors and agencies are building and using modern payment solutions  

  4. Theatre 4
    20 mins
    Since 2021, the A-Welle Tariff Association in Switzerland has implemented initiatives to enhance the public transport experience and encourage the adoption of digital ticketing solutions. This includes ending discounts on paper multi-ride tickets while introducing discounts for electronic options along with a monthly fare cap that limits total costs based on zones travelled. Join this session to learn how these initiatives aim to modernize fare structures and enhance the public transport experience for users.   
11:55
  1. IMPROVING THE TRANSIT EXPERIENCE – A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. BUILDING CYBER RESILIENCY: KEY STRATEGIES TO SUCCED
    Theatre 2
    5 mins
  3. DEVELOPING CROSS-BORDER TICKETING IN PUBLIC TRANSPORT
    Theatre 3
    5 mins
  4. FARE MODELLING & POLICIES – MEETING THE CHANGING NEEDS OF YOUR PASSENGERS
    Theatre 4
    5 mins
12:00
  1. Theatre 1
    20 mins
    This session explores the reform of transport ticketing systems in Latin American cities, focusing on Mexico City’s innovative approach. Learn how local authorities and suppliers collaborated to create a virtual Integrated Mobility Card that addresses the specific needs of the city, while navigating challenges related to management authority, government capacities and security mechanisms.  
  2. Theatre 2
    20 mins

    Join Vix and Kuba CEO Aaron Ross and Chief Information Security Officer Tom Buerbaum for an unmissable fireside chat on tackling security risks in public transport and mobility ticketing systems. Discover where to begin, what to prioritise today, and how to prepare for the challenges of tomorrow. Gain actionable insights into how leading transport operators and authorities are building resilience and stability into their technology systems to navigate an ever-changing threat landscape with confidence.

  3. Theatre 3
    20 mins
    The need for seamless, uniform and accessible cross-border ticketing that extends beyond train travel to include various modes of public transport in Europe is long overdue. Previous initiatives faced challenges due to incompatible systems and different technical standards, making it difficult to link countries on a broad scale. This presentation introduces the first project to successfully connect national backend systems, incorporating a GPS-based, multimodal travel experience across borders enabling a simple, single ‘swipe-in, swipe-out process. 
  4. Theatre 4
    20 mins
    In 2024 Transport Scotland published their new Smart & Integrated Ticketing & Payment Delivery Strategy. Transport Scotland’s role is to enable and support the vision to deliver a simple, consistent smart travel experience across all public transport modes, and help to improve the availability, affordability, and accessibility of public transport. This strategy is supported by newly established primary legislation including the creation of a new public advisory board (National Smart Ticketing Advisory Board) to establish a national technological standard for smart ticketing. 
12:20
  1. Theatre 1
    20 mins
    Explore how Madison’s public transportation system embraced digitalization and innovation to meet the evolving needs of its community. This presentation will highlight key changes, including the introduction of a comprehensive system redesign, digital fare systems and the development of Bus Rapid Transit, aimed at creating a more efficient, inclusive and connected urban transit experience. Gain insights into how technology-driven solutions can enhance the daily lives of city residents while addressing future mobility challenges.
  2. Theatre 2
    20 mins
  3. Theatre 3
    40 mins
    • Explore the difficulties in aligning different fare structures, technologies and legal frameworks across European borders and how industry collaboration can address these disparities for seamless cross- border ticketing  

    • Examine how cross-border ticketing can improve the travel experience for passengers by offering seamless journeys, simplified payment methods and flexible fare options  

    • Interoperability in cross-border public transport ticketing  

    • Discuss how digital solutions can facilitate cross-border travel, making it easier for passengers to purchase and use tickets across multiple countries and transit networks 

  4. Theatre 4
    20 mins

    TfWM will provide an overview of their successful Passenger Incentive Programme that has seen hundreds of thousands of West Midlands residents granted free and discounted travel in an effort to create new bus users and to also encourage lapsed users to return to the bus network.  This c. £20m scheme has been hugely impactful harnessing the power of the Swift smartcard platform to target users and then incentivise them to continue to use bus services. 

12:40
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    This session will explore the future of risk management, focusing on how AI-driven solutions are revolutionizing traditional approaches. We’ll examine how these technologies are enhancing security measures, introducing innovative risk mitigation strategies and reshaping the landscape of risk management, Additionally, we will address potential challenges, the shared responsibility model and the opportunities that await in the emerging post-AI era.  
  3. Theatre 3
    20 mins
    • Explore the difficulties in aligning different fare structures, technologies and legal frameworks across European borders and how industry collaboration can address these disparities for seamless cross- border ticketing  

    • Examine how cross-border ticketing can improve the travel experience for passengers by offering seamless journeys, simplified payment methods and flexible fare options  

    • Interoperability in cross-border public transport ticketing  

    • Discuss how digital solutions can facilitate cross-border travel, making it easier for passengers to purchase and use tickets across multiple countries and transit networks 

  4. Theatre 4
    20 mins
    At Brighton & Hove Buses we are well known for our commitment to ensuring accessible travel for all, and are accredited by the Department for Transport (DFT) as an ‘Inclusive Transport Leader’. This session will focus on how we've been able to make simple changes to our policies, initiatives and vehicle design to create a more accessible journey for all through listening and learning to the lived experiences of our passengers. A more viable option for business and improved travelling experience for customers. 
13:55
  1. IMPROVING THE TRANSIT EXPERIENCE – A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. CYBER SECURITY IN FARE COLLECTION - BUILDING CYBER RESILIENCY: KEY STRATEGIES TO SUCCED
    Theatre 2
    5 mins
  3. MaaS, SUSTAINABILITY & GREEN TICKETING INITIATIVES
    Theatre 3
    5 mins
  4. BUS FRANCHISING IN THE UK
    Theatre 4
    5 mins
14:00
  1. Theatre 1
    20 mins
    This session will delve into the implementation and impact of the National Common Mobility Card (NCMC), India’s standardized transit card designed for seamless travel across multiple transit networks, including Metro, Rapid Rail, Bus services and more. NCMC, based on the RuPay domestic payment system, provides flexibility and convenience for travellers by allowing them to use their bank-issued card across various transit systems. The NCMC is available in multiple forms – Debit Card, Prepaid Card and Zero KYC Cards – offering diverse options to meet passenger needs. This innovative approach aims to simplify the travel experience, promote cashless payments and enhance the efficiency of India’s transit infrastructure.
  2. Theatre 2
    20 mins
    • Analyse emerging cyber threats in the transport ticketing ecosystem, from ransomware to fraud and their potential impact on global transit systems  

    • Explore encryption, multi-factor authentication and other critical security measures to protect sensitive information in ticketing transactions and customer accounts  

    • The role of Government, transport operators and cybersecurity experts in creating international standards and fostering real-time threat intelligence sharing

  3. Theatre 3
    20 mins

    Does providing Mobility Credits impact travel behaviour and quality of life? Join us as we delve into the UK's largest Mobility Credits trial, a groundbreaking initiative across Havant, Portsmouth, Southampton, and the Isle of Wight. Discover how we successfully implemented a £50 monthly travel credit scheme through a MaaS app, engaged a diverse audience of 760 participants, and achieved remarkable results in public transport usage and overall wellbeing. Learn about the challenges, core findings, and future plans for expanding this innovative model in 2025 as we start the process to recruit a further 1,000 Participants.

  4. Theatre 4
    20 mins
    • Will the future of the UK’s buses be built on a variety of approaches?  

    • Enhanced partnership (local authorities – private bus operators) – could this be a more practical solution for smaller cities & rural regions?  

    • How franchising models can support seamless travel across bus and other transport modes  

    • Addressing the challenges of balancing affordability and profitability under a franchising system  

    • The role of unified ticketing in simplifying travel and increasing ridership satisfaction.  

14:20
  1. Theatre 1
    20 mins

    The NFC-based T-mobilitat ecosystem, developed by the Autoritat del Transport Metropolità (ATM) of Barcelona, represents a significant advancement in public transportation services. Presented at ITS Spain 2024, this initiative is a comprehensive response to the evolving needs of urban mobility, integrating advanced technology to improve user experience, operational efficiency, and environmental sustainability. This session will review these developments and how are being assumed by the travellers.

  2. A NEW APPROACH TO PUBLIC TRANSPORT TICKETING IN THE UK
    Theatre 2
    20 mins
    Transport for Wales is developing an exciting new concept in ticketing which will remove the artificial boundaries of existing products in Wales and replace them with new Personal Travel Zones that allow the customer to define their own travel needs and still benefit from the pricing that defined season tickets offer. The ultimate aim is that 'the system' will calculate the optimum answer for the user but this has many other dependencies, complexities and risks. This session will look at the findings and outcomes from our initial feasibility pilots and feedback from public research on the proposals. 
  3. Theatre 3
    20 mins

    In the last couple of years, more and more countries have introduced climate tickets in Europe. These affordable public transport passes have been exceptionally popular helping households with the rising cost of living and cutting greenhouse gases emissions. As part of its campaign to make public transport accessible and affordable for all, Greenpeace UK Commissioned Greengauge 21 to explore a proposal for a UK version of the Climate Ticket. Paul Morozzo will present the key findings of the Greenpeace report and share the reasons Greenpeace thinks a climate ticket is important and how it might work.

  4. Theatre 4
    20 mins
    • Will the future of the UK’s buses be built on a variety of approaches?  

    • Enhanced partnership (local authorities – private bus operators) – could this be a more practical solution for smaller cities & rural regions?  

    • How franchising models can support seamless travel across bus and other transport modes  

    • Addressing the challenges of balancing affordability and profitability under a franchising system  

    • The role of unified ticketing in simplifying travel and increasing ridership satisfaction.  

14:40
  1. Theatre 1
    20 mins
    How do you integrate several cities, a dozen transport organisers, hundreds of fares and concessions in less than four years? This session will explore the FALA system as a unified solution for regional and urban mobility, detailing the strategies, challenges and achievements in implementing a cross-city, multi-modal transport system. Join this session to learn how FALA connects diverse transit networks, payment methods and MaaS solutions to enhance user experience, sustainability and urban efficiency. 
  2. Theatre 2
    20 mins
    Outside of the rail industry there is no specific standard for barcodes.  Work is progressing on standardisation via the Smart Transport Advisory Group (STAG) but standardisation takes time and delivery is required quickly.  Temporary solutions are needed to be put in place prior to standardisation being available. In the bus industry there are an array of sources for barcodes from ETMs to mobile apps to other ticketing providers.  There’s no agreement for cross working or organisation such as RDG or ITSO which has taken on the mantle to ensure interoperability across modes.  Buses operate differently to railways and whilst in both cases there may not always be connectivity the bus is not have different views on the risk level around tickets. Having an increasing number of QR and security schemes adds additional burden to ETM manufacturers. At TravelMaster, mobile sales to fulfil to ITSO products continue to grow.  Making the retail experience as seamless as possible has been key to this and the solution provided by UrbanThings also gives customers further benefits such as live tracking information at their fingertips.  One of the greatest shifts seen is with 18–22-year-olds and their adoption of the app with an almost complete migration from TVMs. With the introduction of QR tickets expected by the end of 2024 for day tickets for all as well as all tickets for 18–22-year-olds, John will give an overview of the challenges faced and how these were overcome to deploy multi-modal QR tickets throughout South Yorkshire 
  3. Theatre 3
    20 mins
    • Explore how digitalization is transforming the transit experience for passengers by providing real-time information, enabling on-demand and shared mobility options, and facilitating seamless and convenient payment methods. 

    • Delve into the specific technologies and platforms that are driving these changes, including mobile applications and cloud-based systems 

    • Examine the potential of AI and other emerging technologies to further enhance the passenger experience and improve the efficiency and sustainability of transportation systems.  

  4. Theatre 4
    20 mins
    • Will the future of the UK’s buses be built on a variety of approaches?  

    • Enhanced partnership (local authorities – private bus operators) – could this be a more practical solution for smaller cities & rural regions?  

    • How franchising models can support seamless travel across bus and other transport modes  

    • Addressing the challenges of balancing affordability and profitability under a franchising system  

    • The role of unified ticketing in simplifying travel and increasing ridership satisfaction.  

15:00
  1. Theatre 1
    20 mins

    Cities and public transportation operators resisting integration are a challenge for many regions, and the Zlín region in Czechia is no exception. What happens when a need for a new tariff and its Digital Pay as You Go solution becomes a bridge between the stakeholders? This presentation will describe the process of zone-relational tariff implementation, which was done by adopting an existing application in July 2024. Since then, we have received overwhelmingly positive feedback from passengers, authorities, the press, and the public. Let us bring you along on our journey of improving accessibility, travel streamlining, and enhancing the overall passenger experience across the region without requiring significant technological and infrastructural investments.

  2. Theatre 2
    20 mins

    RDG, alongside GBRTT, has been leading the creation of a National Rail Ticketing Strategy centred around the vision to replace magnetic stripe ticketing over the next 5 years. Through pan industry consultations and leveraging workstreams already funded and underway, a national vision can be realised. 

  3. Theatre 3
    20 mins
    • Explore how digitalization is transforming the transit experience for passengers by providing real-time information, enabling on-demand and shared mobility options, and facilitating seamless and convenient payment methods. 

    • Delve into the specific technologies and platforms that are driving these changes, including mobile applications and cloud-based systems 

    • Examine the potential of AI and other emerging technologies to further enhance the passenger experience and improve the efficiency and sustainability of transportation systems.  

     

  4. Theatre 4
    20 mins
15:20
  1. Theatre 1
    20 mins

    As cities worldwide strive to enhance public transit efficiency, seamless multimodal integration and digital transformation play a critical role. This session will explore the different transportation projects in Egypt, the best practices from global transportation projects, including the RATP model, Egypt’s Unified Card project, and other key initiatives that improve accessibility, convenience, and user experience. Attendees will gain insights into Future Trends in Transit Ticketing & Fare Collection.

  2. Theatre 2
    20 mins
    • Addressing technical, commercial and operational hurdles in deploying integrated ticketing systems  

    • Discuss some of the initiatives currently in development in the UK with the aim of enabling multi-operator and/or multi-modal ticketing in the UK 

    • What are some of the key technical or political developments that will be required to ensure the success of integrated ticketing schemes? 

  3. Theatre 3
    20 mins
  4. Theatre 4
    20 mins
15:40
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    • Addressing technical, commercial and operational hurdles in deploying integrated ticketing systems  
    • Discuss some of the initiatives currently in development in the UK with the aim of enabling multi-operator and/or multi-modal ticketing in the UK 
    • What are some of the key technical or political developments that will be required to ensure the success of integrated ticketing schemes? 
  3. Theatre 3
    20 mins
  4. Theatre 4
    20 mins
16:00
  1. Theatre 1
    10 mins
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