The 2025 Transport Ticketing Global conference programme featured unmissable insights from leaders and specialist delivering the most innovative ticketing project around the world. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering was the platform for transport professionals to set the smart ticketing industry agenda. Explore the 2025 agenda below!
In today’s fast-paced technology world, AI and innovation are key to growth. In this presentation, we will explore how Arriva has progressed on our journey using AI that can transform our ticketing systems and enhance customer experiences. By leveraging data insights, we can tailor services to customer needs, boosting satisfaction and loyalty. Finally, we’ll emphasise a customer centric approach to ensure technological advancements add real value. We will show you the practical steps for integrating AI and innovation into ticketing and CX strategies for a successful product release.
This presentation will delve into the regulatory and technical challenges for the development of a comprehensive European framework on rail ticketing. Participants will gain insights on Commission’s initiatives on single digital booking and ticketing (SDBTR), multimodal digital mobility services (MDMS), as well as on the revision of the technical framework for ticketing (Telematics TSI) and for EU-wide multimodal travel information (MMTIS), and associated technical specifications and European standards.
For the last few years, we have heard a lot about Artificial Intelligence and how it will revolutionise society. However, businesses are not seen any tangible output of the investment put into AI initiatives. Enrique Fernandez-Pino is an industry expert, and an Associate Professor of Leadership in Technology and AI with Northeastern University (Boston) and believes that AI can be used in Public Transport to help get people out of their cars and become public transport passengers instead.
Explore the rise of contactless, mobile & open-loop payment systems and their impact on customer experience
How acquirers can work with transit operators, technology providers and regulators to build seamless and scalable payment infrastructure
Addressing regional differences, regulatory requirements and the potential for growth in transit payments
In Sweden’s new national solution for ticket distribution, we utilize two standards for ticketing. The characteristics for pre-booked travel and zone travelling differs and there are two different standards geared to different purposes. This is why we utilize both the OSDM and the BoB standards.
Explore the rise of contactless, mobile & open-loop payment systems and their impact on customer experience
How acquirers can work with transit operators, technology providers and regulators to build seamless and scalable payment infrastructure
Addressing regional differences, regulatory requirements and the potential for growth in transit payments
Railway operators have traditionally sold their tickets through their own channels, leaving aside external sales channels such as travel agencies. In recent years, virtual travel agencies with state-of-the-art technology, price search engines in both the air and rail sectors, have also made a strong eruption in the sector. GDS also play a very important role in the sale and distribution of air and rail tickets. What is the role of these platforms? With all these new players, what will be the evolution. What are we going to see in the coming years in terms of ticket sales? Are we prepared for the AI to break into ticketing, as it may affect us?
Switzerland’s public transport system prides itself, among other aspects, on a seamless customer experience when it comes to using trains, buses and even boats. The underlying sales and ticketing infrastructure is highly integrated and standardized across the entire customer journey. This session will shed light on what other transport operators can learn from this experience and where the limits are to a more widespread adoption of a high degree of integration and standardization.
Discuss the future of the railway ticket distribution and how it will evolve with the use of the right standard’s advent of new technologies in order to meet passenger experience
Balancing traditional and digital distribution channels to maximize market penetration
The role of third-party distributors and collaboration in expanding rail ticketing networks globally
Learn more about the latest schemes in fare evasion, counterfeit passes and digital fraud, trends in transit fraud
The role of regulation, cooperation and public awareness in curbing fraudulent activities in transit
How AI, data analytics and real-time monitoring can enhance fraud detection and prevention efforts
Discuss the future of the railway ticket distribution and how it will evolve with the use of the right standard’s advent of new technologies in order to meet passenger experience
Balancing traditional and digital distribution channels to maximize market penetration
The role of third-party distributors and collaboration in expanding rail ticketing networks globally
Learn more about the latest schemes in fare evasion, counterfeit passes and digital fraud, trends in transit fraud
The role of regulation, cooperation and public awareness in curbing fraudulent activities in transit
How AI, data analytics and real-time monitoring can enhance fraud detection and prevention efforts
Discuss the future of the railway ticket distribution and how it will evolve with the use of the right standard’s advent of new technologies in order to meet passenger experience
Balancing traditional and digital distribution channels to maximize market penetration
The role of third-party distributors and collaboration in expanding rail ticketing networks globally
Explore how ABT can enhance the travel experience by enabling seamless multi-modal journeys with a single account and discuss the benefits this integration brings to riders
Address the technical, financial and operational challenges agencies face when adopting ABT systems and identify solutions to streamline the transition
Key considerations to discuss with your solution providers for a successful and sustainable ABT migration.
Explore how ABT can enhance the travel experience by enabling seamless multi-modal journeys with a single account and discuss the benefits this integration brings to riders
Address the technical, financial and operational challenges agencies face when adopting ABT systems and identify solutions to streamline the transition
Key considerations to discuss with your solution providers for a successful and sustainable ABT migration.
Delivering a mobile first ticketing strategy: QR, virtualized cards, mobile apps and mobile top-ups
Explore how card virtualisation technology is transforming the way commuters' access, pay & use transit services, making mobility more convenient and user-friendly
Ensuring seamless integration, safeguarding data and overcoming technical challenges in mobile ticketing
Addressing the digital divide and ensuring mobile ticketing solutions cater to all passengers, including those without smartphones
Discuss the challenges and benefits of combining data from various sources to create a holistic approach to sustainable transport solutions
Examine how real-time passenger data and predictive analytics can enhance ticketing processes and optimize transit routes and schedules for a more effective service
Explore the importance of using standardized data formats to enhance information accessibility and improve operational efficiency
Discover how the Best Smart Ticketing Programme (200k+ Daily Journeys) 2024 evolved over the past year, turning challenges into opportunities for a more customer-focused system. Join the session to get insights, hear future plans, and lessons learned from this award-winning initiative.
Explore the difficulties in aligning different fare structures, technologies and legal frameworks across European borders and how industry collaboration can address these disparities for seamless cross- border ticketing
Examine how cross-border ticketing can improve the travel experience for passengers by offering seamless journeys, simplified payment methods and flexible fare options
Interoperability in cross-border public transport ticketing
Discuss how digital solutions can facilitate cross-border travel, making it easier for passengers to purchase and use tickets across multiple countries and transit networks
Explore the difficulties in aligning different fare structures, technologies and legal frameworks across European borders and how industry collaboration can address these disparities for seamless cross- border ticketing
Examine how cross-border ticketing can improve the travel experience for passengers by offering seamless journeys, simplified payment methods and flexible fare options
Interoperability in cross-border public transport ticketing
Discuss how digital solutions can facilitate cross-border travel, making it easier for passengers to purchase and use tickets across multiple countries and transit networks
Explore the diverse landscape of national initiatives
Discuss the different approaches – political, technical and differences between nations
Fostering collaboration and innovation to bridge gaps and work towards a more unified, interoperable ticketing future across Europe
Explore the implications of nationwide ticketing for seamless travelling
Join Vix and Kuba CEO Aaron Ross and Chief Information Security Officer Tom Buerbaum for an unmissable fireside chat on tackling security risks in public transport and mobility ticketing systems. Discover where to begin, what to prioritise today, and how to prepare for the challenges of tomorrow. Gain actionable insights into how leading transport operators and authorities are building resilience and stability into their technology systems to navigate an ever-changing threat landscape with confidence.
Explore how digitalization is transforming the transit experience for passengers by providing real-time information, enabling on-demand and shared mobility options, and facilitating seamless and convenient payment methods.
Delve into the specific technologies and platforms that are driving these changes, including mobile applications and cloud-based systems
Examine the potential of AI and other emerging technologies to further enhance the passenger experience and improve the efficiency and sustainability of transportation systems.
Explore the impact of time-based pricing models such as peak and off-peak fares on reducing congestion and optimizing revenue
Strategies to ensure that fare changes benefit the low-income passengers and vulnerable communities while maintaining a financially sustainable system
The role of smart ticketing and mobile apps in implementing flexible fare models, including loyalty schemes and real-time fare adjustments
Off peak fare trials and how to restimulate demand
Analyse emerging cyber threats in the transport ticketing ecosystem, from ransomware to fraud and their potential impact on global transit systems
Explore encryption, multi-factor authentication and other critical security measures to protect sensitive information in ticketing transactions and customer accounts
The role of Government, transport operators and cybersecurity experts in creating international standards and fostering real-time threat intelligence sharing
Transit agencies have a wide variety of revenue collection options when contemplating new fare systems. TransLink is looking to modernize our revenue collection system by 2030 and will be examining all current and future technological solutions that will be available at that time and beyond. This session will focus on what Transit Agencies will consider when selecting the best revenue solution for their customers and stakeholders.
Account-Based Ticketing (ABT) is transforming urban mobility by enabling seamless, user-centric experiences. This digital innovation not only enhances connectivity across various transit modes—from soft mobility and micromobility to mass transit—but also lays the groundwork for realizing Mobility-as-a-Service (MaaS). Beyond transit, ABT unlocks revenue-generating opportunities through innovative business models, bridging the gap between transit and non-transit services to create more meaningful urban mobility ecosystems.
Will the future of the UK’s buses be built on a variety of approaches?
Enhanced partnership (local authorities – private bus operators) – could this be a more practical solution for smaller cities & rural regions?
How franchising models can support seamless travel across bus and other transport modes
Addressing the challenges of balancing affordability and profitability under a franchising system
The role of unified ticketing in simplifying travel and increasing ridership satisfaction.
Will the future of the UK’s buses be built on a variety of approaches?
Enhanced partnership (local authorities – private bus operators) – could this be a more practical solution for smaller cities & rural regions?
How franchising models can support seamless travel across bus and other transport modes
Addressing the challenges of balancing affordability and profitability under a franchising system
The role of unified ticketing in simplifying travel and increasing ridership satisfaction.
Identify the key elements of an open architecture and the benefits such a solution can provide
Explore best practices and lessons learned in design, delivery and validation of open architecture solutions
Examine various approaches for achieving an open architecture, including what agencies should be asking of vendors and the effects on system procurement strategy
Discuss the way in which the move to an open architecture is changing how vendors and agencies are building and using modern payment solutions
Identify the key elements of an open architecture and the benefits such a solution can provide
Explore best practices and lessons learned in design, delivery and validation of open architecture solutions
Examine various approaches for achieving an open architecture, including what agencies should be asking of vendors and the effects on system procurement strategy
Discuss the way in which the move to an open architecture is changing how vendors and agencies are building and using modern payment solutions
Share your story and take to the Transport Ticketing Global stage alongside the most influential smart ticketing leaders and experts.
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