Speakers

Mark Langmead is Director, Revenue and Compass Operations with TransLink.  He is responsible for fare collection, payment technology and the overall customer experience with payments and the Compass smart card program in Vancouver BC. In this capacity, Mark oversaw the introduction of contactless payments on an integrated transit network that carries over 450 million passengers annually. Mark is responsible for the development and implementation of long-term strategic plans and the introduction of new fare products and features to increase ridership, revenue, and improve the overall customer experience. Mark led the introduction of contactless credit card and smartphone payments on trains, buses, Accessible services, and ferries, as well as wearable payment technologies. Currently, Mark is leading a pilot program to integrate car share, bike share and transit payments in Vancouver as well as contactless debit acceptance.