Speakers

Louise has worked in research and insight for more than fifteen years and for Transport Focus for the last five years. From 2012 to 2016 she managed the joint DfT and Transport Focus programme, which made sure that passengers' views on smart ticketing were understood and taken forward in plans for the future. She now works more widely across transport research projects, although maintaining responsibility for smart ticketing work. Before joining Transport Focus she worked in various research agencies on a range of projects for government and commercial clients in education, health, transport, financial and other sectors.

Transport Focus is the independent watchdog for public transport users, covering rail, bus, tram and coach users. It was previously known as Passenger Focus until 2015, when it took on responsibility for looking after users of the Strategic Road Network in England in a similar capacity. It is an evidence-based organisation and conduct and publish multiple projects every year, from the National Rail Passenger Survey to smaller ad-hoc projects, which we use to inform and influence Government and the relevant industries. Its aim is to make a difference for passengers and road users.