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Dealing with Fare Evasion in a Canadian Context: Lessons from Canada's Largest City and North America's Third Largest Transit System

04 Mar 2025
Theatre 2
This session delves into the challenges of fare evasion in diverse urban environments. Topics include innovative enforcement strategies, such as deploying plainclothes officers and fostering community engagement, as well as leveraging technology and data for more efficient fare inspection operations. Additionally, this session will discuss balancing effective enforcement with public perception and enhancing customer experience.  
Speakers
Angela Gibson, Executive Director, Revenue Protection Department - Toronto Transit Commission (TTC)