Celebrating the smart ticketing & mobility industry's greatest achievements
Over the last decade, we have seen the smart ticketing industry grow and develop all thanks to the hard work, innovation and collaborative efforts of our community. For the 14th annual Transport Ticketing Awards, we are delighted to be back in London to celebrate the achievements of our community.
We will gather 250 ticketing industry professionals to celebrate at the Transport Ticketing Gala Dinner & Awards ceremony in London. Join us for the chance to network with your peers and celebrate the incredible work done around the world to revolutionise passenger experience through ground-breaking ticketing projects.
Entries are now open! Submit your entry by midnight on 8th January 2025 to highlight the excellence of your team.
INCREASED WORD LIMIT
We increased the word limit per entry question allowing entrants to provide more detail in their entries. You can also refer to our entry guidance here.
JUDGES LINEUP
For 2025 we have once again extended the judging lineup to bring even more experience and expertise to the panel.
2025 Transport Ticketing Awards Categories
NEW - Supplier Innovation
This category is to recognise a component, software or solution provider that is bringing innovation to the transport ticketing industry. Entries can include components, open-source technology, SoC, fintech and payments solutions, or other technologies that enable a more connected and open approach to fare collection. This category is not designed for system integrators.
NEW - Best Commercial Strategy Initiative
This category recognizes work done by transport operators, authorities and agencies to drive ridership and revenue. The initiative can include new approaches to retail or revenue management, pricing initiatives or other methods for driving revenues to support public transport services.
NEW - Best Smart Ticketing Programme - More Than 1 Million Daily Journeys
This award recognises a public transport operator or public transport authority and their technology partner(s) that have launched a successful smart ticketing programme in the last 2 years. The network to which the programme applies should serve more than 1 million daily journeys. The award will take into account user-adoption, duration, sustainability and how the programme has managed the complexities of delivering at such scale.
Best Smart Ticketing Programme
(<200k Daily Journeys)
This award recognises a public transport operator or public transport authority and their technology partner(s) that have launched a successful smart ticketing programme in the last 2 years. The network to which the programme applies should serve fewer than 200,000 daily journeys. The award will take into account user-adoption, duration, sustainability and any other factors that make the project stand out.
Best Smart Ticketing Programme - Between 200k and 1M Daily Journeys
This award recognises a public transport operator or public transport authority and their technology partner(s) that have launched a successful smart ticketing programme in the last 2 years. The network to which the programme applies should serve 200,000 or more daily journeys. The award will take into account user-adoption, duration, sustainability and any other factors that make the project stand out.
Best Equity and Inclusion Initiative
This category looks to celebrate an initiative that promotes and enables inclusivity in public transport and helps make transport services accessible for all. This can include new service offerings and ways of helping customers access public transport, innovative fare structures or ticketing methods, marketing campaigns, demand responsive/community transport and initiatives that make passenger journeys easer to plan and execute. This category is open for transport operators and/or authorities with the option to submit a joint entry with a technology partner.
Digital Champion
The category recognises a digital champion who has gone over and above to revolutionise passengers’ digital journeys. Whether through an app or website, who has changed how customers are able to receive travel information, plan their journey end-to-end and pay by flexible means? This award is open to individual organisations or partnerships that are responsible for developing or operating a digital service that makes access to transport and fares simple for all passengers.
Best Passenger Experience Initiative
The category recognises a transport operator/authority and/or technology partner that has gone over and above to revolutionise their passengers’ experience. Whether through the booking process, journey planning, passenger information or effective communication, the successful entrant will need to show how they have delivered meaningful benefits to their passengers.
Rules for submission
- Entries close midnight on 8th January 2025
- You may edit your entry after submitting, up until the entry deadline
- Please make sure all your personal details are entered accurately, including contact details
- You are eligible to enter more than one category, as long as the work submitted meets the criteria. However, each entry must be substantially different. In the case of an entry being submitted to more than one category, the organiser reserves the right to re-allocate the entry to another category or remove the entry altogether
- Only nominations with all details of the submission completed by the deadline will be entered into the awards
- Companies are allowed to nominate themselves, clients or partners
- The organiser reserves the right to move an entry to a different category if, in the opinion of the organiser, the entry is a better fit for an alternative category. If an entry is moved, the organiser will give reasons for the move
- The Awards are free to enter. However, entry to Transport Ticketing Gala Dinner & Awards Ceremony is reserved for ticket holders
- Shortlisted companies must ensure a representative from their organisation is present at the event