Transport Ticketing Gala Dinner & Awards



26 January 2021

Celebrating the smart ticketing & mobility industry's greatest achievements 

Over the last seven year's running the awards, we have seen the smart ticketing industry grow and develop all thanks to the hard work, innovation and collaborative efforts of our community. We felt that we needed to step up and throw a party worthy of their work.

In 2020 we launched the Transport Ticketing Gala Dinner & Awards to celebrate the industry in style. With an ever-growing number of international visitors to the event, the evening was a fantastic opportunity to recognise the growing success of the industry and celebrate with colleagues, partners, customers and friends.

2020 was the eighth edition of the Transport Ticketing Awards. With their inclusion as part of the gala dinner and the move to the impressive Making the Modern World hall at the Science Museum, this year’s awards were our most prestigious yet.

2020 Winners

Transport Ticketing Global Awards Categories

Digital Champion

The category recognises a digital champion who has gone over and above to revolutionise passengers’ digital journeys. Whether through app or website, who has changed how customers are able to receive travel information, plan their journey end-to-end and pay by flexible means?  This award is open to individual organisations or partnerships that are responsible for developing or operating a service to make payment no longer a chore.

Most innovative customer serving operator

This category looks to celebrate the transport operator and/or technology partner that has launched, scaled or executed an exciting smart mobility programme which has positively changed how passengers interact with public transport.


Best Smart Ticketing Programme

This award recognises a transport operator or local authority that has launched a successful smart ticketing programme in the last 12 months; smart card, mobile or contactless.  The award will take into account the service user-adoption, duration and sustainability.

Smart City 2020

The category is for an authority that is utilising transport infrastructure in paving the way for a smarter city. The award will take into account service adoption, consumer experience and innovative approaches to syncing technology.

Ticketing Technology of the Year

This category is to recognise a ticketing technology or solution company which has developed a brand new product which is set to revolutionise ticketing as we know it. 


Industry Contributor

This award, chosen by our judging panel, recognises a specific individual who has significantly contributed to the development of the fare collection and passenger information market. 


Real Time Passenger Information Implementation of the Year

Introduced in 2019, this award acknowledges a transport operator and/or technology partner that has successfully implemented real-time passenger information that stands out from the competition and provides customers with an unrivalled travel experience.


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