Transport Ticketing Awards

This award recognises transport authorities, operators and technology providers that have delivered outstanding regional integrated ticketing solutions. These initiatives should make it easier for passengers to travel seamlessly across multiple modes and operators within a defined area.  

This award recognises governments, authorities and partners that have successfully delivered or are advancing nationwide integrated ticketing solutions. These initiatives should enable passengers to travel anywhere in a country using a single account, pass or payment method, reducing complexity and supporting modal shift.

This award recognises a project or initiative that has successfully delivered a seamless ticketing experience across borders. It celebrates solutions that simplify international travel, enabling passengers to move easily between different networks and operators. Entries should demonstrate innovation in integration and clear benefits for both travellers and transport providers.

This award recognises operators, authorities or solution providers that have achieved outstanding results in protecting fare revenue through effective prevention, detection and reduction of fraud or fare evasion. Entries should highlight innovative approaches, measurable results and a commitment to fairness and transparency for passengers.

This award recognises the most innovative use of digital technology in ticketing and fare collection. It celebrates initiatives that harness tools such as AI, mobile applications, biometrics, open data or account-based systems to transform the passenger journey. Entries should demonstrate how digital innovation has simplified access to services, improved operator efficiency and delivered measurable benefits for customers.

This award recognises an outstanding early-stage deployment that has successfully demonstrated the potential of a new ticketing solution. It celebrates pilots or partial rollouts that have delivered measurable benefits, validated key technologies and provided a clear pathway toward full implementation. 

This category recognizes work done by transport operators, authorities and agencies to drive ridership and revenue.  The initiative can include new approaches to retail or revenue management, pricing initiatives or other methods for driving revenues to support public transport services.

This category recognises a single transport operator or authority that has delivered an exceptional smart ticketing programme serving fewer than 500k daily journeys. It celebrates organisations that have implemented innovative, scalable and passenger-focused solutions to simplify travel and enhance the customer experience.

This category recognises a single transport operator or authority that has delivered an exceptional smart ticketing programme serving more than 500k daily journeys. It celebrates large-scale implementations that have transformed how passengers pay and travel, delivering seamless, inclusive and efficient ticketing across complex networks.

This category looks to celebrate an initiative that promotes and enables inclusivity in public transport and helps make transport services accessible for all. This can include new service offerings and ways of helping customers access public transport, innovative fare structures or ticketing methods, marketing campaigns, demand responsive/community transport and initiatives that make passenger journeys easer to plan and execute. This category is open for transport operators and/or authorities with the option to submit a joint entry with a technology partner.

 

This category is to recognise a ticketing technology or solution company which has developed a product which is revolutionising ticketing as we know it. 

The category recognises a transport operator/authority and/or technology partner that has gone over and above to revolutionise their passengers’ experience. Whether through the booking process, journey planning, passenger information or effective communication, the successful entrant will need to show how they have delivered meaningful benefits to their passengers.