The category recognises a digital champion who has gone over and above to revolutionise passengers’ digital journeys. Whether through app or website, who has changed how customers are able to receive travel information, plan their journey end-to-end and pay by flexible means?  This award is open to individual organisations or partnerships that are responsible for developing or operating a service to make payment no longer a chore.

This category looks to celebrate the transport operator and/or technology partner that has launched, scaled or executed an exciting smart mobility programme which has positively changed how passengers interact with public transport.

This award recognises a transport operator or local authority that has launched a successful smart ticketing programme in the last 12 months; smart card, mobile or contactless.  The award will take into account the service user-adoption, duration and sustainability.

The category is for an authority that is utilising transport infrastructure in paving the way for a smarter city. The award will take into account service adoption, consumer experience and innovative approaches to syncing technology.

This category is to recognise a ticketing technology or solution company which has developed a brand new product which is set to revolutionise ticketing as we know it. 

This award, chosen by our judging panel, recognises a specific individual who has significantly contributed to the development of the fare collection and passenger information market.