The category recognises a transport operator/authority and/or technology partner that has gone over and above to revolutionise their passengers’ experience. Whether through the booking process, journey planning, passenger information or effective communication, the successful entrant will need to show how they have delivered meaningful benefits to their passengers.

This category looks to celebrate an initiative that promotes and enables inclusivity in public transport and helps make transport services accessible for all. This can include new service offerings and ways of helping customers access public transport, innovative fare structures or ticketing methods, marketing campaigns, demand responsive/community transport and initiatives that make passenger journeys easer to plan and execute. This category is open for transport operators and/or authorities with the option to submit a joint entry with a technology partner.

This award recognises a public transport operator or public transport authority and their technology partner(s) that have launched a successful smart ticketing programme in the last 2 years.  The network to which the programme applies should serve fewer than 200,000 daily journeys. The award will take into account user-adoption, duration, sustainability and any other factors that make the project stand out.  

This award recognises a public transport operator or public transport authority and their technology partner(s) that have launched a successful smart ticketing programme in the last 2 years.  The network to which the programme applies should serve 200,000 or more daily journeys. The award will take into account user-adoption, duration, sustainability and any other factors that make the project stand out. 

This category is for an authority or operator who has deployed an active MaaS initiative that is in use.  The award will take into account the scale of service adoption, consumer experience and innovative approaches to enabling MaaS. 

This category is to recognise a ticketing technology or solution company which has developed a product which is revolutionising ticketing as we know it. 

This category is to recognise an enabling solution that supports ticketing innovations across the industry.  The award recognises standards, open-source technology, SoC, integration platforms, fintech and payments solutions, or other technologies that enable a more connected and open approach to fare collection.  

This category recognises a member of the smart ticketing community that has made an outstanding contribution to the industry over the course of their career. 

The category recognises a digital champion who has gone over and above to revolutionise passengers’ digital journeys. Whether through an app or website, who has changed how customers are able to receive travel information, plan their journey end-to-end and pay by flexible means?  This award is open to individual organisations or partnerships that are responsible for developing or operating a digital service that makes access to transport and fares simple for all passengers.