Railway operators have traditionally sold their tickets through their own channels, leaving aside external sales channels such as travel agencies. In recent years, virtual travel agencies with state-of-the-art technology, price search engines in both the air and rail sectors, have also made a strong eruption in the sector. GDS also play a very important role in the sale and distribution of air and rail tickets. What is the role of these platforms? With all these new players, what will be the evolution. What are we going to see in the coming years in terms of ticket sales? Are we prepared for the AI to break into ticketing, as it may affect us?