Andrew Anderson has worked in public transport and ticketing systems for over 25 years. Starting as Stagecoach Group's very first graduate trainee, he has worked for both operators and suppliers before joining Transport for London in 2003. Andrew was been a key member of TfL's Future Ticketing Project which delivered contactless payment acceptance, with accountability for the business and customer requirements and stakeholder management and more recently has been responsible for sponsoring a range of projects in the ticketing and payments environment including the ticketing changes to enable Night Tube, and most recently delivery of the TfL Oyster app. In addition he has defined and implemented several new ticketing projects and initiatives which have been pivotal in Oyster's evolution, such as the launch of pay as you go on Oyster, the development of the Oyster photocard for child free travel concessionary schemes and the expansion of pay as you go to National Rail services in London. Andrew is responsible for the product life cycle for TfL's revenue collection systems and is now leading on the ticketing system changes to support Crossrail and the introduction of Weekly Capping for Oyster customers.

John is a respected leader in transport ticketing. A Chartered Manager, he has over fourteen years experience of implementing award-winning digital and retail solutions in both the rail and bus sectors. John’s railway career started in station management on a busy commuter rail network in the South East. This gave him a deep understanding of customer pain points and a strong desire to always strive for innovation and improvement in customer experience. He also has experience in bidding for rail franchises and leading on business development opportunities.

Louise has worked in research and insight for more than fifteen years and for Transport Focus for the last five years. From 2012 to 2016 she managed the joint DfT and Transport Focus programme, which made sure that passengers’ views on smart ticketing were understood and taken forward in plans for the future. She now works more widely across transport research projects, although maintaining responsibility for smart ticketing work. Before joining Transport Focus she worked in various research agencies on a range of projects for government and commercial clients in education, health, transport, financial and other sectors.

Transport Focus is the independent watchdog for public transport users, covering rail, bus, tram and coach users. It was previously known as Passenger Focus until 2015, when it took on responsibility for looking after users of the Strategic Road Network in England in a similar capacity. It is an evidence-based organisation and conduct and publish multiple projects every year, from the National Rail Passenger Survey to smaller ad-hoc projects, which we use to inform and influence Government and the relevant industries. Its aim is to make a difference for passengers and road users.

Carme Fabregas is the CTO and Innovation Officer at the Metropolitan Transport Authority of the Barcelona Area (ATM). With over two decades of experience in the public transport sector she has been serving in different areas of competence and responsibility mainly involving the fields of ticketing and fare management, automated monitoring systems AVL and real-time data information systems. At present she is mainly committed to the digital transformation strategy development which involves fostering a transformational cultural change by facilitating the expansion of transport into sustainable MaaS. Participant to several international cutting edge organisations, among which the MaaSAlliance and the Smart Ticketing Alliance (STA) being most relevant by having been honored a seat at BoD. In the academic field she is a lecturer and member of staff of the posgraduate course “Smart Mobility: Intelligent Transport Systems at UPC School of Professional & Executive Development in Barcelona.

Ralph Gambetta, Managing Director of Temco GmbH, has a management and a politics background with PhD as well as a strong involvement into the transportation sector. Before joining in 1997 Temco GmbH he has been active in various transport companies such as German Railway, International Railway Union (UIC) and RATP (Paris metro and bus operator). Projects have included the successful smart card project CALYPSO (Contact And contactLess telematics platform Yielding a citizen Pass integrating urban Services and financial Operations) and SINCE project (Secure and Interoperable Networking for Contactless in Europe). Since 2005 he is in charge of promotion at Calypso Networks Association (CNA) and the deployment of smart ticketing schemes. Recently his function at CNA was extended to General Secretary. Further, he is a member of the German standardisation committee of information technology and smart cards and vice chair of the Smart Ticketing Alliance.

Lilly Shoup is Managing Director of Rebel Payments, Mobility, and Insights based in Los Angeles, CA.  With a background in transportation policy and planning that spans public, private, and nonprofit sectors, Lilly works to structure partnerships to achieve community policy goals. She currently supports the California Integrated Travel Project or Cal-ITP improving trip planning and payments for California’s transit and shared mobility providers. Previously, Lilly was interim Executive Director of Urban Movement Labs, and worked as National Transportation Policy Director at Lyft, and as Policy Advisor at the US Department of Transportation and in the White House. Lilly has authored numerous national publications on the topic of national infrastructure policy; has been featured in the New York Times, Bloomberg, and CityLab; and is a regular speaker at conferences and events on the topic of sustainable mobility and innovation. 

Amy Linden is Vice President and Program Executive for OMNY Operations & Services at the New York State Metropolitan Transportation Authority (MTA).  Amy oversees the OMNY contactless fare payment system, responsible for system performance and technical and service assurance for riders and OMNY B2B clients and transit operators integrated with the OMNY Platform. The MTA is North America’s largest transit agency, serving 6 million every day across its network of subways, buses, commuter railroads, paratransit, and bridges and tunnels.

Amy was a key member of the team that enabled OMNY’s launch in 2019 and continued to build it to its current volume of 2.6 million taps per week day. Amy rejoined the MTA in 2010, prior to which she worked in the areas of capital finance, strategic planning and service agreements at the MTA, Amtrak, NYC Board of Education (now NYC Public Schools) and Parsons Brinckerhoff.

Ms. Linden received her B.A. in Economics from U.C. Berkeley and her M.P.P.M from Yale School of Management.

With over 20 years of public transit experience focused on delivering efficient and cost-effective revenue technology systems, project and operations management, and developing tomorrow’s leaders. Israel led the implementation of San Diego’s first regional public transit real-time account-based fare system, which recently added the open payments capability for its customers.

Jaspal Singh has 16+ years of experience in mobility, innovation, and technology space. Presently serving as the Senior Director of Membership and Global Operations (MGO) at UITP (International Association of Public Transport), he concurrently holds the position of Head of the UITP North America Office. His earlier roles include serving as the Manager of the IT and Innovation Committee and as the Head of the UITP India Office.

He is also the host of Mobility Innovators Podcast. He has a 360-degree view of the sector as he has worked with the public agencies, operator, startups, and consulting firms.

He is also Principal at Valoriser Consultants, Inc. specializing in new mobility, cleantech, startups, electric mobility, and ITS. Previously, he was working with a public transit authority, reforming the urban transport system in India. In past, he also worked with Uber India’s early team to navigate the regulatory challenges and build partnerships.

He has received several awards for his contribution in the field of public transport and social work, as well as has been widely quoted in publications. He completed his Master of Management and Innovation (MMIE) at Queen’s University, Canada and received his master’s in business administration specialized in International Business.

He is actively working with startups in mobility and logistics space as an advisor, mentor, and investor. Jaspal is an avid traveller and travelled to around 55 countries around the world and counting.