Transport Ticketing Global 2017

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Transport Ticketing Global Awards Judges

The 2018 Judges

The Transport Ticketing Awards is always judged by an esteemed panel of industry experts. The judging panel review all the awards entries submitted before deciding on the winners and finalists for each category.
The 2018 winners were announced at the Awards Ceremony on the 23rd January 2018 at Landing Forty Two at The Leadenhall Building.

Ralph Gambetta, General Secretary, Calypso Network Association

Ralph Gambetta, Calypso Network Association; Judge at the 2016 Transport Ticketing AwardsRalph Gambetta, Managing Director of Temco GmbH, has a management and a politics background with PhD as well as a strong involvement into the transportation sector. Before joining in 1997 Temco GmbH he has been active in various transport companies such as German Railway, International Railway Union (UIC) and RATP (Paris metro and bus operator). Projects have included the successful smart card project CALYPSO (Contact And contactLess telematics platform Yielding a citizen Pass integrating urban Services and financial Operations) and SINCE project (Secure and Interoperable Networking for Contactless in Europe). Since 2005 he is in charge of promotion at Calypso Networks Association (CNA) and the deployment of smart ticketing schemes. Recently his function at CNA was extended to General Secretary. Further, he is a member of the German standardisation committee of information technology and smart cards and vice chair of the Smart Ticketing Alliance.

John Elliott, Head of Transit Practice, Consult Hyperion

John Elliott, Consult Hyperion; Judge at the 2016 Transport Ticketing AwardsA globally recognised information security expert John heads up Consult Hyperion's Transit Practice. He brings to the project significant experience of designing and implementing secure electronic transactional services within the transit, payment and government sectors.

John has in-depth knowledge and experience of best practice within information security, including compliance with the requirements of the international payment schemes and PCI. His recent successes include facilitating the acceptance of contactless payment cards by Transport for London, where as Head of Security within the TfL Future Ticketing Project team, John authored the Security Requirements for the end-to-end service and oversaw the supplier's design. John is currently working with ITSO on extending the specification to allow implementations on mobile devices using HCE. He is also advising RSP ATOC on contactless payment card back-office implementations for rail.

Jeremy Meal, Delivery Director - Fares and Smart Ticketing Projects, SYSTRA 

Jeremy Meal, ITSOJeremy Meal is Delivery Director of Fares and Smart Ticketing Projects at SYSTRA Ltd having previously worked for a PTE and privatised bus company either side of bus deregulation. Initially, he was on secondment to Singapore for their successful integrated transport payment card project delivery in the early 1990s and its subsequent migration to a smart card (Ez-link). Now, Jeremy leads a team that has been involved with a large number of the UK smart card scheme roll-outs on public transport, particularly but not exclusively on buses and for card-production system set-up. This has included seeing several schemes through from inception, business case development, funding application, specification and procurement to deployment. Indeed it is in this latter role that SYSTRA has established its strong reputation for helping to make ITSO schemes happen, working with different suppliers to satisfy client aspirations in meeting their own local project objectives. Indeed in the past twelve years, under Jeremy’s lead, SYSTRA has been at the heart of ITSO implementation across many major UK schemes including Scotland, Wales, Centro, SWSAL and for the English National Concessionary Travel Scheme (ENCTS) advice to DfT through the strategic guidance, specification work and national testing undertaken in 2007-8 which set the initial pace of national ITSO roll-out alongside the schemes in Scotland and Wales. More recently, SYSTRA has pioneered development on several commercial ITSO scheme implementations with advice to Cardiff Bus (stored-value Iff Card based on STR), Newport Transport (Passport period pass) and the innovative interoperable carnet ticket for the Cambridge Busway as well as more recent seconded staff support over several months to Centro for SWIFT STR and nBus smart ticketing and Nottingham City Council for the launch of ITSO day-capping from mid-December 2015, a multi-modal ITSO first. The wider team has also recently helped deliver the National Youth Card this September for discounted bus travel in Wales. We have also been assisting several other schemes in STR deployment such as NoWcard’s NoWStar and Kent Connected during 2015. Jeremy was also elected in October 2012 by the ITSO Supplier Members as one of the Sector Directors to the Board of ITSO Limited to serve for 3 years and was recently re-elected unopposed for a further term.

Rachel Woods, Senior Sales Manager, Large Merchants, PayPal

Rachel Woods PaylpalRachel has been working in the payments industry for 12+ years and has spent several of those working with Transport merchants, finding solutions to enable more customers to purchase tickets in ways that reduce boarding times, increase patronage and customer satisfaction as well as reducing friction.  During her 7 years with PayPal, she has negotiated a specific Rail Sector rate with ATOC (now RDG) enabling rail operators such as Virgin Trains, Virgin Trains East Coast, Greater Anglia, Stansted Express, West Midlands Trains, Govia Thameslink Railway and Southeastern to simplify their payment process on their digital channels.  She has also worked with many rail operators to provide a slick solution for paying out Delay Repay compensation and in providing handheld payment devices (PayPal Here) for onboard catering services, which may also be used for queue-busting in stations.

Louise Coward, Insight Manager, Transport Focus

Louise CowardLouise has worked in research and insight for more than fifteen years and for Transport Focus for the last five years. From 2012 to 2016 she managed the joint DfT and Transport Focus programme, which made sure that passengers’ views on smart ticketing were understood and taken forward in plans for the future. She now works more widely across transport research projects, although maintaining responsibility for smart ticketing work. Before joining Transport Focus she worked in various research agencies on a range of projects for government and commercial clients in education, health, transport, financial and other sectors. 

Transport Focus is the independent watchdog for public transport users, covering rail, bus, tram and coach users. It was previously known as Passenger Focus until 2015, when it took on responsibility for looking after users of the Strategic Road Network in England in a similar capacity. It is an evidence-based organisation and conduct and publish multiple projects every year, from the National Rail Passenger Survey to smaller ad-hoc projects, which we use to inform and influence Government and the relevant industries.  Its aim is to make a difference for passengers and road users. 

Jessica Williams, Events Manager, Transport Ticketing Global

Jessica Williams, Event Manager, Transport Ticketing Global

Jessica joined the Clarion Events team in 2014 where she took over Transport Ticketing Global. Since then, Jessica, along with her team, have grown the event into a globally recognised forum where the industry’s main players gather on an annual basis to discuss the latest innovations in smart ticketing and passenger information. She has been responsible for the launch of numerous new initiatives such as the EMV Transport Forum, TT Post-Connect and the Smart Cities content stream at Transport Ticketing Global. This has seen the event go from strength to strength and ultimately become the world’s largest smart ticketing event. Jessica’s understanding of the industry and ability to recognise the shifts and changes in the market has allowed Transport Ticketing Global move with the times, growing from a small conference into a large scale confex within 4 years. 

Steve Howes, Delivery Director, Riyadh Public Transport

Steve Howes, Delivery Director, Riyadh Public Transport

Steve Howes has many years of experience in the management of businesses, programmes and bids involving the design, development and operation of technology to support public transport and road applications.

His current role is as Delivery Director for the ITS element of the King Abdulaziz Project for Riyadh Public Transport. The programme is providing Automated Vehicle Management, Real Time Passenger Information, and Automated Fare Collection systems to bus and metro as part of this major programme of public transport development in the city. It is one of the largest ITS programmes currently under development in the world.

Previously he was as Managing Director of Rail Settlement Plan (RSP) Limited, a company owned by the GB passenger train operators (TOCs). He was closely involved in the modernisation of ticketing on the GB railway, covering Oyster, ITSO, barcode and latterly EMV technologies, working with the train companies, retailers, DfT and TfL.

Prior to this, at Serco, he was responsible, inter alia, for providing contact centre services to National Rail Enquiries and for running the out-sourced BBC Travel Unit.

His introduction to smart ticketing was at Atkins where he sat on the Board of Transys, the SPV delivering the Oyster solution.

Steve is a graduate of mathematics, a Chartered Electrical Engineer, and a Fellow of the British Computer Society.

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