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Conference Day One - 28 January 2020
Opening Plenary to Transport Ticketing Global 2020
08.40 Clarion Events and Chairperson opening remarks
Stuart Barker, Portfolio Director, Clarion Events, UK
Jeremy Meal, Delivery Director - Fares and Smart Ticketing Projects, Independent Fares and Ticketing Consultant, UK
08.50 Guest Opening Remarks
George Freeman MP, Minister of State for the Future of Transport, Department for Transport, UK
09.10 With ticketing now digital, what next?
Adrian Kelly, Chief Product Officer, Vix Technology, UK
09.30 Breaking down myths and barriers: Can ABT Contactless be an enabler for MaaS?
Ana Reiley, Head of Delivery, Global Urban Mobility, Visa Inc., UK
09.55 Panel Discussion; The role of Ticketing and Urban Transport Policies in Delivering MaaS
Moderator: Neil McEvoy, CEO, Consult Hyperion, UK
Nick Mackie, Global Head of Urban Mobility, Visa, UK
Gonzalo Oscar Pena Iglesias, General Director, Government of the City of Buenos Aires, Argentina
Tina Morch-Pierre, Assistant Vice President, Innovation Department, Dallas Area Rapid Transit (DART), USA
Chris Pangilinan, Head of Global Policy for Public Transportation, Uber, USA
Matt Blanks, Head of Global Transit Strategy, Mastercard, UK
10.40 Coffee and Networking Break
ABT OUTLOOK 2020 & BEYOND
11.10 Chairperson opening remarks
Jeremy Meal, Delivery Director - Fares and Smart Ticketing Projects, Independent Fares and Ticketing Consultant, UK
11.15 Panel Discussion; Innovative fare collection: A solid foundation for more sustainable cities
Moderator: Andrew Slattery, Director, Urban Mobility, Mastercard, Belgium
Josh Nicklin, Head of Global Sales, Masabi, UK
Arco Groothedde, CEO, Translink, Netherlands
Stephen Downes, Next Generation Ticketing (NGT) Programme Director, National Transport Authority, Ireland
Chris Bennetts, Executive Director, Digital Products Delivery, Transport for NSW, Australia
11.40 The future for Oyster
Andrew Anderson, Head of Transformation Portfolio, Payments, Transport for London, UK
12.00 Panel Discussion; Mobile and contactless EMV ticketing are implemented but rarely work together with legacy transit cards. Is Account-Based Ticketing the right tool for integrating ticketing methods?
Moderator: Martin Prochazka, Ticketing and Payments Consultant, Independent Consultant, Czech Republic
Matthias Augustyniak, Managing Director, Fare collection systems, Scheidt & Bachmann GmbH, Germany
Birgit Wirth, Head Of In, Out Systems And Customer Projects, Deutsche Bahn AG, UK
Barry Dorgan, Head of Ticketing, NTA, Ireland
Sherisse Shelton-Smith, Smart Ticketing Manager, Govia Thameslink Railway, UK
Olivier Briand, Business Development Team Director EMEA, NXP Semiconductors, Austria
THE GLOBAL SHIFT TO MOBILE-BASED TICKETING
11.10 Chairperson opening remarks
Eliot Charles Heilpern, CEO, Parthenon Communications, UK
11.15 Smart Ticketing for UK Rail and Beyond
Dave Roat, Strategy Director, Cubic, UK
Aaron White, Delivery Manager, Customer Portfolio Directorate, Rail Delivery Group, UK
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11.35 Mobile ticketing system in China - the Shenzhen Experience
Hallie Liao, Head of International Development, Shenzhen Bus Group, China
11.55 The magic triangle: Ticketing - Maas - Data
Arco Groothedde, CEO, Translink, Netherlands
12.15 Virtual NFC Ticketing - How we deployed rapid, scalable, mobile ticketing solutions with no infrastructure upgrade
Bob Jiang, President and Co-Founder, Snowball Tech, China
Jiuyi Wang, General Manager, Suzhou Citizen Card Co, Ltd, China
THE RISE OF MAAS, ARE WE THERE YET? MAAS, MULTIMODALITY AND SERVICE INTEGRATION
11.10 Chairperson opening remarks
Søren Sørensen, CEO, SFMCON - Smart Ticketing Consulting, Denmark
11.15 From acceptance to payment gateway and acquiring, discover how OP2GO evolutive solutions facilitate time to market for Transport Integrators / Operators
Venceslas Cartier, Global Head of Transportation / Smart Mobility, Ingenico Group, France
11.35 Critical MaaS: Is MaaS the right answer to the exam question?
Enrique Fernandez-Pino, Group CIO, The Go-Ahead Group, UK
11.55 Panel Discussion; The Adoption of MaaS. Is MaaS for real or is it too complex?
Moderator: Søren Sørensen, CEO, SFMCON - Smart Ticketing Consulting, Denmark
Josh Nicklin, Head of Global Sales, Masabi, UK
Cristina Gracia Iguacel, Manager of Customer Experience, Renfe, Spain
Tonya Anderson, Product Manager, Electronic Fare Operations, RTD Denver, USA
Enrique Fernandez-Pino, Group CIO, The Go-Ahead Group, UK
12.35 Lunch and Networking Break
CONTACTLESS PAYMENTS IN PUBLIC TRANSPORT
Updates on Contactless
Chairperson: Jeremy Meal, Delivery Director - Fares and Smart Ticketing Projects, Independent Fares and Ticketing Consultant, UK
13.30 Panel Discussion; The cornerstone of driving innovation in transit
Moderator: Shane Quinn, CEO, Vix Technology, UK
Tina Mörch-Pierre, Assistant Vice President, Innovation Department, Dallas Area Rapid Transit, USA
Pierre-André Rulmont, Vice President Information Systems, STIB-MIVB, Belgium
Malcolm Lowe, Head of IS, Transport for Greater Manchester, UK
13.50 Touch In, Touch Out and the art of the contactless
Malcolm Lowe, Head of IS/Head of Smart Ticketing, Transport for Greater Manchester, UK
14.10 Open ticketing for developing city / regional systems
Paul Gwynn, Director International Business Development, INIT, Germany
14.30 Fare Payments as a Service - A New and Better way of Running Ticketing for Public Transport UK
Ben Whitaker, Head of Innovation and Co-Founder, Masabi, UK
14.50 Panel Discussion; Contactless transit, Implementation in the UK and around the world
Moderator: Briony Krikorian-Slade, Principal, Card Payments, UK Finance, UK
David Maitland, Chief Operating Officer, Vix Technology, UK
Robert Montgomery, Managing Director, Riyadh Public Transportation Company, Saudi Arabia
Ronnie Beggs, Europe Product Director, Cubic, UK
Stuart Walker, Senior Product Manager - UK Bus, Arriva, UK
Lewis Clark, Executive Director, Information and Ticketing Services Customer Strategy and Technology, Transport for NSW, Australia
THE TICKET TO BETTER URBAN MOBILITY
Chairperson: Eliot Charles Heilpern, CEO, Parthenon Communications, UK
13.30 Expanding Transit Options on Uber
Chris Pangilinan, Head of Global Policy for Public Transportation, Uber, USA
13.55 How to Create Integrated and Form Factor Independent Services in Public Transport
André Perchthaler, Senior Manager Global Digital Solutions - Smart Mobility & Retail, NXP Semiconductors, Austria
14.15 Successfully implementing contactless mobile ticketing: takeaways from France
Louis Brosse, CEO, Wizway, France
Virginie Hermel, Digital Projects Lead, RATP, France
14.35 Creating a Ticketless Future: How operators can future-proof their m-Ticketing for MaaS and beyond
Carl Partridge, CEO, Urban Things, UK
John Threlfall, Specialist Transport Advisor, Pilkington Bus, UK
14.55 Digital payment solutions will drive social mobility
James Bain, Global Director, Transport Director, Mobility & e-Transactional Services UK&I, Worldline, UK
UX - DOING RIGHT BY THE CONSUMER
15.15 Case Study - Building healthy relationships with data and design
Miki Szikszai, CEO, Snapper, New Zealand
MAAS PROJECTS IN THE UK & AROUND THE WORLD
Chairperson: Søren Sørensen, CEO, SFMCON - Smart Ticketing Consulting, Denmark
13.30 The User view - National Rail Passenger Survey and other insight
Louise Coward, Insight Manager, Transport Focus, UK
13.50 Expanding Swift into a Mobility as a Service
Michael Wevill, Swift Development Manager, Transport for West Midlands, UK
14.10 Case study: Enabling MaaS in Buenos Aires
Gonzalo Oscar Pena Iglesias, General Director, Government of the City of Buenos Aires, Argentina
Jake Sion, COO, Transit, Canada
14.30 Proof of Concept of a MaaS app between Madrid and Barcelona
Mariano Gutierrez Valdivia, Mobility Product Manager, Renfe, Spain
14.50 Panel Discussion; Developing policy in a MaaS Universe - who's in charge? Legal frameworks
Moderator: Zeina Nazer, Co-Founder, Cities Forum, UK
Maria Kamargianni, Associate Professor of Transport and Energy, Head of MaaSLab, UCL, UK
Piia Karjalainen, Senior Manager, MaaS Alliance, Belgium
Minna Soininen, Director, Finnish Public Transport Association, Finland
Alan Clarke, Director, Policy & Government Affairs, Lime, UK
15.40 Coffee and Networking Break
CROSS-BORDER TICKETING
Chairperson: Jeremy Meal, Delivery Director, Fares and Smart Ticketing Projects, SYSTRA, UK
16.00 Developing cross-border ticketing in public transport networks - ABT as a solution for cross-border ticketing
Dominik Elsmann, Head of Cross-Border Public Transport, Aachener Verkehrsverbund GmbH, Germany
16.20 The creation of seamless, cross-border journeys: from idea to reality
Tiit Laiksoo, Head of Ticketing Division Transport Department, City of Tallinn, Estonia
16.40 Can digital EMV be a MaaS game changer?
François Baylot, Business Development Director, Thales, France
Smart Transport Dragons' Den
17.00 Smart Transport Dragons' Den
Dragons include:
Shane Quinn, CEO, Vix Technology, UK
Chris Bennetts, Executive Director, Transport for NSW, Australia
Zhanna Ermolina, Deputy Head of Smart Ticketing Solutions Department, Moscow Metro, Russia
Pitchers include:
Erika Vincent, CEO, MaaStran, UK
Lorenzo Seritti, Founder, Ticketeasy, Italy
Mike Duncombe, General Manager, Project Elephant, UK
FARES & STRUCTURE REVIEW
Chairperson: Eliot Charles Heilpern, CEO, Parthenon Communications, UK
16.00 Panel Discussion: Meeting passenger expectations & implementing real change
Moderator: David Hytch, Partner, ParkGate Consultants, UK
David Squire, Managing Director, Yellow Buses, UK
Louise Coward, Insight Manager, Transport Focus, UK
Ivanka Lazinica, Project Manager, MVV GmbH, Germany
Juliet Bell, Commercial and Marketing Manager / Interim Programme Manager, Smart and Integrated Ticketing, Transport Scotland, UK
16.30 Experiences with the introduction of XiXo Ticketing in various transport areas: from CiBo to BiBo
Mathias Hueske, Managing Director, eos.uptrade, Germany
16.50 A smart national organisation makes automatic ticketing possible
Helmut Eichhorn, Director, ch-direct, Switzerland
17.10 Panel Discussion: Different tariffs, delivering on the fair price promise
Moderator: Jeremy Meal, Delivery Director - Fares and Smart Ticketing Projects, Independent Fares and Ticketing Consultant, UK
Prabhas Kumar, Afc Specialist, Ministry of Transport and Communications, Qatar
Robert Nisbet, Director of Nations & Regions, Rail Delivery Group, UK
Eluska Renedo, CEO, Gipuzkoa Transport Authority, Spain
OPEN STANDARDS IN TICKETING - ENABLING THE FUTURE OF MOBILITY SERVICES
Chairperson: Søren Sørensen, CEO, SFMCON - Smart Ticketing Consulting, Denmark
16.00 Open standards and interoperability, the key to sustainable mobility - A focus on two case studies
Francis Sykes, Marketing Director, RATP Smart Systems, France
16.20 From Open to Standards
Sebastian Borowski, International Sales Director, Fare Collection Systems, Scheidt & Bachmann, Germany
16.40 Spoilt for choice? Why PTOs & PTAs need open standards in a crowded market
Philippe Vappereau, Chairman, Calypso Networks Association, France
Philippe Martineau, Chairman, OSPT Alliance, France
17.00 Panel Discussion: Understanding the wider picture of open standards
Moderator: Ralph Gambetta, General Secretary, Calypso Networks Association, Germany
Johan Hammar, Product Owner Standards, Samtrafiken, Sweden
Jonathan Bernhardt, Product Owner, Trafik och samhälle, Sweden
Stefan Jugelt, ERTMS and Telematics Unit Project Officer, European Union Agency for Railways, France
17.30 - 18.30 End of Day One, Drinks Hour
19.30 - 23.00 Transport Ticketing Gala Dinner & Awards
Conference Day Two - 29 January 2020
Workshop
08.30 2 Billion Journeys and Beyond. The Transport for London revenue collection story
Moderator: Chris Queree, Consultant, Queree Consulting, UK
Andrew Anderson, Head of Transformation Portfolio, Payments, Transport for London, UK
Andy Shaw, Senior Product Manager - Payments, Transport for London, UK
IMPROVING THE TRANSIT PAYMENTS EXPERIENCE
A GLOBAL OUTLOOK
09.55 Chairperson opening remarks
Chris Queree, Consultant, Queree Consulting, UK
10.00 How transit, multi-dimensional commerce and payment technologies are on the fast track to a brand new destination
Moshe Selfin, Chief Operations and Chief Technology Officer, Credorax, Israel
10.20 Improving payment channels for international customers
Karan Suri, Head of Pricing and Technology, Heathrow Express, UK
10.40 EMV transit ticketing as a way to foster innovation
Jean Philippe Joliveau, Marketing Advisor, International Division, SIA, Italy
Roberto Andreoli, IT and Ticketing Systems Director, ATM, Italy
11.00 Bringing payments development in-house to stay ahead of the curve
Mariell Hallenhed, Product Owner Ticketing and Payment, Skånetrafiken, Sweden
TECHNOLOGIES SHAPING THE FUTURE
09.55 Chairperson opening remarks
Kevin Farquharson, Director, Smartran, UK
10.00 Revenue allocation by Blockchain
Matthias Felder, Portfolio Manager Blockchain & DLT Solutions, DB Systel GmbH, Deutsche Bahn, Germany
10.20 New technologies enable innovative tariff approaches
Theresa Schwegler, Project Engineer, MVV GmbH, Germany
Ivanka Lazinica, Project Manager, MVV GmbH, Germany
10.40 Benefitting from contactless payments for public transport fares
Priscilla Chan, Deputy Group Director (Public Transport), Land Transport Authority, Singapore
11.00 Driving Forces and Business Model – Where do you want to play with your distribution system?
Martin Solf, DB Engineering & Consulting GmbH, Senior Business Consultant, DB AG, Germany
11.20 Panel Discussion: Technologies enabling the smart ticketing world
Moderator: John Elliot, Head of Transit Practice, Consult Hyperion, UK
Matthias Felder, Portfolio Manager Blockchain & DLT Solutions, DB Systel GmbH, Deutsche Bahn, Germany
Bas van Adrichem, Program Manager Payment Systems, MaaS and IT-Integration, GVB, Netherlands
Tim Jefferson, Managing Director, The Human Chain, UK
Simon Ardron, Technical Lead, Smart & Integrated Ticketing, Department for Transport, UK
BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES
09.55 Chairperson opening remarks
Steve Howes, Managing Director, Independent Consultant, UK
10.00 App based mobility: Open the treasure chest of your mobility data
Geert Vanbeveren, Sales Director, Siemens Mobility, Germany
10.20 Introducing ITAP - how TfL is using a data led approach to tackling fare evasion
Louisa Robinson, Data & Analytics Prototyping Manager, Transport for London, UK
Dan Middlehurst, Revenue Control Inspector, Transport for London, UK
Steve Bulley, Senior Payments Product Manager, Transport for London, UK
10.40 Performance improvement - how to make your data work?
Luc van Wijngaarden, CEO, Zight, Netherlands
11.00 Putting the "Smart" in Smart Ticketing: Developing Insight from Barcode Data
David Sagar, Data Engineer, Rail Delivery Group, UK
11.20 EU Data Regulation - Open Multimodal Travel Data in EU
Kjell-Erik B. Eilertsen, Senior Principle Engineer, Travel Data and Ticketing, Norwegian Railway Directorate, Norway
11.40 Coffee and Networking Break
IMPROVING THE TRANSIT PAYMENTS EXPERIENCE
A GLOBAL OUTLOOK
Chairperson: Chris Queree, Consultant, Queree Consulting, UK
12.00 Contactless Payments in Transportation
Burt Wilhelm, Payment Services, Principal Payment Product Specialist, Discover Financial Services, USA
12.20 Implementation of advance ticketing system in the Middle East
Prabhas Kumar, Afc Specialist, Ministry Of Transport and Communications, Qatar
12.40 Tokyo 2020 - host city of Olympics game - Tips for how to survive in Tokyo public transport system
Yasuhiro Ohara, Director, Lecip, Japan
TECHNOLOGIES SHAPING THE FUTURE
Chairperson: Kevin Farquharson, Director, Smartran, UK
12.00 360° Smart Ticketing
Toofan Otaredian, CEO, Telexis, Netherlands
12.20 Why Next-Generation Fare Systems are Missing the Mark
Trevor Findley, Principal, Clevor Consulting Group, USA
12.40 New trends and technologies in smart mobility. Mova Collect
Javier Saralegui Sánchez, AFC Innovation Manager, INDRA, Spain
PASSENGER SERVICES
12.00 Moscow Metro: Transportation and Passenger Service
Zhanna Ermolina, Deputy Head of Smart Ticketing Solutions Department, Moscow Metro, Russia
Olga Sonina, Senior Project Manager of Investment development Department, Moscow Metro, Russia
12.20 Agile implementation of a large scale transport ticketing solution in Stockholm
Krister Dackland, IT Director, CIO, Stockholm Public Transport, Sweden
12.40 Implementing EMV Contactless on the Gautrain Rapid Rail Ticketing System - Practical issues, challenges and trends
Hannes Scheepers, Operations and Maintenance Executive, Bombela Concession Company, South Africa
13.00 Lunch and Networking Break
TICKETING IN EUROPE
14.00 Case Study: 6 Years of Smart Travel - The challenges and opportunities of operator led integrated ticketing in South Yorkshire
Matt Smallwood, Director & General Manager, Travel Master, UK
14.20 Ticketing in Amsterdam - strategies to manage large visitor numbers
Inge Keur, Manager Sales and Services, G.V.B, Netherlands
14.40 Ticketing in Prague. From cards to tokens - On the way to leave your wallet at home
Michal Beranek, Head of Strategic Development & business, Product Manager, Operator ICT, Czech Republic
TICKETING IN THE UK
14.00 Transport Scotland - delivering smartcard interoperability and Mobility as a Service in Scotland
Juliet Bell, Commercial and Marketing Manager / Interim Programme Manager, Smart and Integrated Ticketing, Transport Scotland, UK
Stephen York, Smart Ticketing Systems Manager, Transport Scotland, UK
14.20 Open Data and Smart Ticketing - How Transport for the North is encouraging multimodal travel in the North of England
Alison Pilling, IST Business Design Lead, Transport for the North, UK
14.40 The key role of ticketing in delivering mode shift: South East Hampshire Rapid Transit
Pam Turton, Assistant Director, Portsmouth City Council, UK
15.00 Coffee and Networking Break
Closing Plenary Session
LOOKING AT 2021 & BEYOND
Chairperson: David Hytch, Partner, ParkGate Consultants, UK
15.30 Transport Innovation through Open Platforms and Partnerships
Chris Bennetts, Executive Director, Transport for NSW, Australia
15.50 Panel discussion: Looking towards the year ahead; what does the future hold?
Moderator: David Hytch, Partner, ParkGate Consultants, UK
Tonya Anderson, Product Manager, Electronic Fare Operations, RTD Denver, USA
Lewis Clark, Executive Director, Information and Ticketing Services Customer Strategy and Technology, Transport for NSW, Australia
16.30 Announcement of the 2020 Smart Transport Dragons' Den
16.35 Closing Remarks
Lavinia Pop, Senior Programme Manager, Clarion Events, UK
Smart Mobility Workshops
Conference Day One - Exhibition Hall
11:10 - 11:45
Planning Smart Cities of the Future: Finding the Gap between Autonomous Vehicles and Artificial Intelligence
Zeina Nazer, Co-Founder Cities Forum & Researcher, University of Southampton
11:50 - 12:25
From multi-modal trip planning to account-based ticketing: Making a seamless journey for tomorrow's passengers
Alon Shantzer, VP of International Sales, Moovit
13:30 - 14:05
Google Pay for Transport: Increase engagement and speed with mobile ticketing
Jonathan Hill , Transit Partnerships Lead, Google Pay
14:10 - 14:45
Journey Planning: Making trips in a MaaS-city
Justas Petronis, Product Marketing Manager, Trafi
14:50 - 15:25
Open Transport: The future of Integrated Transport Customer Accounts
Hayden Sutherland, Founder and Chair, Open Transport