We are back, live in London to gather our global community to explore the future of smart ticketing and mobility.

We are back, live in London to gather our global community to explore the future of smart ticketing and mobility.

Returning for its 14th edition on 28-29 June, Transport Ticketing Global is the world's largest forum for smart ticketing and mobility, gathering over 1,000 transport professionals from 60 countries. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering is the platform for transport professionals to set the industry agenda.

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08:00
  1. Registration and Coffee
    40 mins
08:50
  1. Theatre 1
    20 mins
    Welcome to Transport Ticketing Global and an update on the industry 
09:30
  1. Theatre 1
    25 mins

    Through the close collaboration of payment networks and technology partners, public transportation systems around the world have made great strides in recent years with the adoption of contactless payment options. As the popularity of contactless grows, so too does the opportunity to tackle inequalities among riders. 

    During this session, Visa will be discussing new and upcoming projects, as well as stand out case studies, that showcase how open loop, contactless payment systems are boosting financial equity for underserved people and economies around the world. 

10:40
  1. Coffee and Networking Break
    30 mins
11:10
  1. The Deployment of ABT & Contactless
    Theatre 1
    5 mins
  2. The Global Shift to Mobile-Based Ticketing
    Theatre 2
    5 mins
  3. Enabling MaaS - Technology, Cooperation & Policy
    Theatre 3
    5 mins
11:15
  1. Theatre 1
    20 mins
    Since Cubic’s inception 50 years ago, we’ve been a champion of the agencies. From London to New York, closed loop to open loop, magnetic tickets to virtualised cards in wallets, and much more. But the industry’s landscape is changing. Be it from the capex v opex models, transaction models, procurement cycles, switch from project to product mindset or the push to evolve to digital platforms. In this session we want to provide insights to navigate through these changes and help position you to be the next case study everyone references. 
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
    Hear how Siemens Mobility have created lasting and sustainable MaaS solutions that allow new and emerging technology, modal integration plus insightful data analysis. Working alongside public authorities and transport operators consideration has been
    given to MaaS offerings that deliver all of the above whilst creating positive outcomes for the passenger and transport operators.
11:35
  1. Theatre 1
    20 mins

    This presentation will explore the emerging trends in paying for travel following the Covid-19 pandemic. It considers why the future of flexible and convenient methods of paying for travel in London will be driven by pay as you go on Oyster and contactless.

  2. Theatre 2
    20 mins
    Find out how 15 transit agencies across multiple counties and states came together to develop a single mobile ticketing platform.  Now the largest in the United States, EZfare offers SVA, ABT as well as integration with multiple global trip planning partners.   
  3. Theatre 3
    20 mins
    In some form or kinds, MaaS is here to stay. There are hundreds of MaaS-implementations and many support groups like the MaaS Alliance that help MaaS become successful. But, governments, cities and PTAs are struggling to motivate private and public actors to cooperate efficiently to make MaaS work. In this session Søren Kofoed Bom will present a catalog of ideas for third party sale for public transport in Denmark and how they have joined forces in a Nordic MaaS project called NOMAD, where the lay out for a roaming cross border enabler platform will be piloted between the countries in 2022. 
11:55
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    This presentation will discuss the successful deployment of mobile ticketing in France during the COVID-19 crisis.  
  3. Theatre 3
    20 mins
    Mobility needs and travel habits are evolving and facilitating access to multimodal transportation that will make travel more convenient for travellers is a vital evolution for transport authorities. To empower them to deliver on their MaaS promises, we look at technology from all points of view, facilitating access to and management of an aggregated mobility offer, providing quality data analytics for future growth, while keeping the user experience paramount. 
12:15
  1. Theatre 1
    45 mins
    • How can transit agencies deliver ABT? What ticketing model should operators use and how to migrate from a legacy card centric world to a new ABT world

    • The benefits & challenges of implementing ABT functionality     

    • What’s the best form of ABT: with or without EMV, with or without closed-loop card, online/ offline or a hybrid form?  

    • Can ABT open up new opportunities, business models and provide access to new markets? 

    • The use of mobile in ABT  

    • Challenges in conflicting technologies, EMV/country standards/use of mobile, can they co-exist? 

    • Different variations of payment flows for the slightly different flavours of ABT and the related financial reconciliation processes  

  2. Theatre 2
    45 mins
    • How can transit authorities quickly transform their network and digitize services while avoiding significant investment? 

    • Key challenges and considerations when planning a mobile ticketing deployment 

    • Is mobile ticketing ‘the tool’ to regain trust in public transport when it gets to the access of services? 

    • Which app is the best? Is the competitive market confusing? 

  3. Theatre 3
    45 mins

    This panel will discuss: 

    • What role should public actors play in the MaaS ecosystem? Should they control and own the MaaS system or is it better to create the conditions for private MaaS actors to act independently?  

    • The current scalability limitations of MaaS & how to achieve a deep-level integration of various mobility types  

    • Can ABT lay the foundation for MaaS? 

    • How to manage different identities of different operators 

    • Data-sharing, public-private partnerships, shared transport and the outlook for post-pandemic transit  

13:00
  1. Lunch and networking break
    60 mins
14:00
  1. The Deployment of ABT & Contactless
    Theatre 1
    20 mins
  2. Post-COVID UX, New Customer Behaviour & Customer Information
    Theatre 2
    20 mins

    To transform public transport, we must first look at the customers and what drives their decision-making. What makes people choose to use, or not use, public or shared transport? What factors are holding them back, or what conveniences would persuade them to choose it more. By exploring how human behaviour and decision making works in the mind, Worldline is diving into the mental processes, perceptions and biases surrounding public transport and looking to find ways that work with our internal pathways to make active change around how public transport is perceived. James Bain from Worldline will be joined by a researcher in Behavioural Psychology, Dr Stian Reimers to discuss how we must apply psychology and behavioural insight to help understand the reasons for and against using public transport, and the role of both operators and suppliers within the industry to address and resolve these issues. 

  3. Enabling MaaS - Technology, Cooperation & Policy
    Theatre 3
    20 mins
    Passenger transport in our cities is changing. The vision of seamless, frictionless multimodal door-to-door journeys can become a reality thanks to the new paradigms like Mobile Ticketing, Open Loop Pay-as-you-go, Digital Wallets, Account-based, Ticketing as a Service or Be-in/Be-out, converging all of them in MaaS. With the latest trends in payment methods and business models, which focus on the end user, Indra’s solution applies the most innovative technology to agencies revenue management processes, allowing them to accelerate the smart city and transport revolution. In this presentation, Indra will present its MaaS solutions for cities, focusing on the main challenges from a technological and organizational point of view, highlighting the keys for a successful MaaS implementation, based to their wide experience providing multimodal ticketing and transportation solutions in more than 50 countries and 100 cities like Madrid, Barcelona, Lisbon, Amsterdam, Athens, St Louis (USA), Mexico, Santiago de Chile, Sao Paulo, Buenos Aires, Cairo, Kuala Lumpur, Delhi, Calcutta, Mumbai or Riyadh. 
14:20
  1. Theatre 1
    20 mins
    The Masabi bi-annual research report ‘The State of Fare Collection’ shows that 92% of agencies plan to adopt fare payment innovations to bring riders back on board. Join this session to understand how FPaaS can enable agencies to deliver the latest innovations to riders extremely quickly and to add capabilities as they are released onto the platform. 
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins

    Join this session to learn how transit agencies can introduce unique payment form factors to improve convenience, assist accessible customers and create excitement. How to leverage existing revenue systems and introduce cool payment products such as wearables, subdermal, collectables and other interesting products already in the market and coming up. 

14:40
  1. Theatre 1
    20 mins
    The existing ORCA transit fare payment system in the Seattle region is multi-modal, multi-agency, and amongst the most utilized transport electronic payment systems in North America. However, its aging infrastructure and lack of flexibility for modernization combined with the region's rapid growth led the cross-agency payments team to embark on an ambitious program to build a new ORCA payment system, launching in the spring of 2022. This presentation will describe the design of new payment technologies that the next generation ORCA system is being built upon, share the challenges faced in the product development and delivery, and will identify the unique and innovative approach that has been adopted for transitioning from one payment system to another in a live environment. 
  2. Theatre 2
    20 mins

    Society has reached an inflection point. It’s time to move forward in a sustainable way, building smart communities and driving sustainable living. Transport has a big part to play in achieving this. This session will examine how new technologies such as AI, digital twin and blockchain, can combine with the appetite for contactless PAYG, to produce seamless and connected journeys. These in turn can create the new customer experience needed to drive a shift to sustainable transport, and make a positive impact on the communities it serves.

  3. Theatre 3
    20 mins

    Solent Transport has launched the first multi-city MaaS platform in the UK. In this session Chris will outline the key challenges and achievements Solent Transport have found during this innovative project, and discuss what lessons can be learned by other regions seeking to develop a MaaS solution.

15:00
  1. Theatre 1
    20 mins

    INIT Ltd’s MD Jens Mullak will talk about the brand new and well received multi-operator scheme in Nottingham. He will explain how the strong collaboration which has developed over many years, between INIT, the local council and the three major bus and tram operators, combined with INIT’s proven ticketing technology, was a winning success for passengers.

  2. Theatre 2
    40 mins
  3. Theatre 3
    40 mins
15:40
  1. Coffee and networking break
    20 mins
16:00
  1. The Williams-Shapps Review - What Does the Future Hold For the Rail Industry
    Theatre 1
    20 mins
    Join this session to understand the key changes for operators in the UK Rail market and the associated risks and opportunities.  
  2. Fare Modelling & Policies - Meeting the Changing Needs of Your Passengers
    Theatre 2
    20 mins
  3. The Role of Ticketing in Transport Recovery - A New Era for Public Transport
    Theatre 3
    20 mins
16:20
  1. Theatre 1
    70 mins

    This panel will discuss: 

    • The creation of Great British Railways (GBR) to own infrastructure, receive fare revenue, run and plan the network and set most fares and timetables  

    • Reform of and upgrades to the fares system with an emphasis on standardisation and simplicity – the introduction of flexible season tickets  

    • The end of the franchise system 

    • Focus on customer: easy, frictionless payment options across the network, digital tickets. Expansion of PAYG journeys outside of London. Modernised and simplified fares, including flexible season tickets  

  2. Theatre 2
    20 mins

    Ruter, alongside with two other public transport authorities in the Oslo and Viken counties, have over the last year been working on a project with an aim of exploring and investigating a new possible price structure that can be implemented in the region (Oslo and Viken county). Viken county was created back in 2020 (January 2020), where small counties in the area were emerged into one big county. To make sure that people in the Oslo and Viken region could be assured more seamless public transport services throughout the region, the aim of the project has been to suggest a new and common price structure. 
    The project has studied various modules and structures, both from other comparable cities internationally, and from the literature alongside with an engaged external team of researchers within the field.  
    This presentation will give a short overview of the project and the process along the way, and a conclusion that might surprise the audience. 

  3. Theatre 3
    20 mins
16:40
  1. Theatre 1
    50 mins

    ​​​​​This panel will discuss: 

    • The creation of Great British Railways (GBR) to own infrastructure, receive fare revenue, run and plan the network and set most fares and timetables  

    • Reform of and upgrades to the fares system with an emphasis on standardisation and simplicity – the introduction of flexible season tickets  

    • The end of the franchise system 

    • Focus on customer: easy, frictionless payment options across the network, digital tickets. Expansion of PAYG journeys outside of London. Modernised and simplified fares, including flexible season tickets  

  2. Theatre 2
    20 mins
    • Simplification of student tickets
    • Introduction of free fare tickets
    • Integration of city and intercity fare structure
    • Shaping the "vignette" tickets
  3. Theatre 3
    20 mins
17:00
  1. Theatre 1
    30 mins

    This panel will discuss: 

    • The creation of Great British Railways (GBR) to own infrastructure, receive fare revenue, run and plan the network and set most fares and timetables  

    • Reform of and upgrades to the fares system with an emphasis on standardisation and simplicity – the introduction of flexible season tickets  

    • The end of the franchise system 

    • Focus on customer: easy, frictionless payment options across the network, digital tickets. Expansion of PAYG journeys outside of London. Modernised and simplified fares, including flexible season tickets  

  2. Theatre 2
    45 mins
  3. Theatre 3
    20 mins
17:30
  1. Drinks Reception & Networking
    60 mins
08:00
  1. Registration and coffee
    30 mins
10:00
  1. Theatre 1
    20 mins
    With customer-oriented tariffs and ticketing solutions like BestPrice or Check-in/Be-out, a public transportation service can offer the ease of mind to the customers of always having the cheapest ticket for their ride. Especially, in these changing times during and after the COVID pandemic, which introduced a new liberty in a lot of commuters' available working places, this technology offers a degree of freedom and flexibility, which was previously unknown. We have the technology to address the issues of our time, to have a positive impact on climate change, to improve the work-life balance, to offer services for everyone independent from their life’s circumstances. Join this session to learn how the public transportation services just have to take this step and introduce the next evolution. 
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
10:20
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins

    As blockchain technology continues to evolve, it is beginning to work its magic in a multitude of industries. But how can the ticketing sector make use of this tantalising new technology? Is really the future, or just a fad? Dr Joe Preece, a Research Fellow in Data Integration in the Railway Industry at the University of Birmingham, will answer these questions as he takes you on a journey through the latest research in the field.

  3. Theatre 3
    20 mins
10:40
  1. Theatre 1
    20 mins
    During the last four years SL has built their own ticketing system. The work started with some valuable decisions; develop in-house, avoid being dependent on suppliers, simplified fares and an established customer offer. The solution includes contactless payment cards, EMV-based open loop travel cards, full integration between mobile ticketing and travel cards. The presentation will highlight all the challenges, even given the resources in time, money and personnel, that we have run into. Among others, challenges with readers, suppliers, conflicting priorities and “feature creping."   
  2. Theatre 2
    20 mins

    When cities embrace digital payment systems, they embrace the potential to create more efficient, inclusive and sustainable travel experiences door-to-door. Now, as pandemic-related restrictions continue to lift in various parts of the world, an exciting new opportunity has emerged for transit operators and cities to encourage riders back onto public transport. Reflecting on industry collaborations that have brought digital payment solutions to life, Cybersource will discuss how to enable success in transit acceptance, evolve with new ways to pay and secure closed-loop urban mobility payment platforms – now and in the future.

  3. Theatre 3
    20 mins
11:20
  1. Theatre 1
    20 mins

    Budapest has revised its digital ticketing strategy and introduced a new application after an unsuccessful e-ticketing project. What kind of opportunities has a city when it faces scarcity in resources and timing? What can be a successful strategy for a successful implementation? We will discuss the project planning and management tools which were applied in Budapest.   

  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
11:40
  1. Coffee and Networking Break
    20 mins
12:00
  1. The Evolution of Ticketing and Payments in Europe
    Theatre 1
    20 mins
    This session will discuss the current state of deployment of digital tickets in public transport in Rome, innovative services and features offered to the users, the adoption of e-payments in Italy & strategies for future developments.

     

  2. The Evolution of Ticketing and Payments in the UK
    Theatre 2
    20 mins
    Swift is now well established as a public transport ticketing solution in the West Midlands and wider area, with products available for all classes of customer irrespective of their age, technical savviness or even their credit worthiness. Join this session to hear about TfWM plans on development of ABT on the ITSO platform for bus and tram, multi operator and multi contactless capping across East and West Midlands & how the TfWM app is being evolved.  
  3. Data Gathering, Sharing & Analysis
    Theatre 3
    60 mins
    • Initiatives that are harnessing data to improve local transport offers  

    • The value of data being created by smart ticketing initiatives  

    • How data can be used to help inform fares reform  

12:20
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins

    The UK’s leading customer experience platform is bringing cEMV transaction history to mobile. Learn about how UK operators and authorities are delivering on Bus Service Improvement Plans and gaining greater user understanding through the convergence of mobile app-based ticketing, digital subscriptions and contactless payments in a combined app experience.  

  3. Theatre 3
    20 mins
12:40
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    This presentation will highlight the innovative work and achievements underway across Northern Authorities and will provide an overview of a joined-up vision for digital ticketing that builds on local innovation and is delivered through collaborating partners. 
  3. Theatre 3
    20 mins
13:00
  1. Lunch and Networking Break
    60 mins
14:00
  1. The Evolution of Ticketing and Payments in Europe
    Theatre 1
    20 mins
  2. The Evolution of Ticketing and Payments in the UK
    Theatre 2
    20 mins
  3. Best Practices in Procurement & Technology Selection
    Theatre 3
    20 mins
    The fare payment system team in Seattle evaluated multiple procurement models when starting procurement back in 2017 for their new ORCA fare system launching this year. After weighing through Design, Build, Operate & Maintain (DBOM), Design-Bid-Build (DBB), Design-Build (DB), and Service models, the region selected a hybrid of various DB and Service contracts. The Seattle region also required mandatory third-party subcontracts for specialized development and solutions. There have been many successes, challenges, and lessons learned.  
14:40
  1. Theatre 1
    20 mins
    While this contactless project in Porto was planned before the COVID-19 pandemic, its arrival came at a critical moment for post-covid recovery, supporting the role of public transportation in returning to business as usual and providing a safe, easy payment experience for passengers seeking limited physical touchpoints. 
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
15:00
  1. Coffee and Networking Break
    20 mins
15:30
  1. Closing Plenary Session - Looking at 2023 & Beyond
    Theatre 1
    20 mins
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Meet the Speakers

Meet the Speakers

Browse the full list of expert speakers that took to the stage at this year's show.

2022 Speakers

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