We are back, live in London to gather our global community to explore the future of smart ticketing and mobility.

We are back, live in London to gather our global community to explore the future of smart ticketing and mobility.

Returning for its 14th edition on 1-2 February, Transport Ticketing Global is the world's largest forum for smart ticketing and mobility, gathering over 1,000 transport professionals from 60 countries. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering is the platform for transport professionals to set the industry agenda.

Register Now      View Speakers

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08:00
  1. Registration and Coffee
    40 mins
08:50
  1. Theatre 1
    20 mins
    Welcome to Transport Ticketing Global and an update on the industry 
09:30
  1. Theatre 1
    25 mins

    Through the close collaboration of payment networks and technology partners, public transportation systems around the world have made great strides in recent years with the adoption of contactless payment options. As the popularity of contactless grows, so too does the opportunity to tackle inequalities among riders. 

    During this session, Visa will be discussing new and upcoming projects, as well as stand out case studies, that showcase how open loop, contactless payment systems are boosting financial equity for underserved people and economies around the world. 

10:40
  1. Coffee and Networking Break
    30 mins
11:10
  1. The Deployment of ABT & Contactless
    Theatre 1
    5 mins
  2. The Global Shift to Mobile-Based Ticketing
    Theatre 2
    5 mins
  3. Enabling MaaS - Technology, Cooperation & Policy
    Theatre 3
    5 mins
11:15
  1. Theatre 1
    20 mins
    Since Cubic’s inception 50 years ago, we’ve been a champion of the agencies. From London to New York, closed loop to open loop, magnetic tickets to virtualised cards in wallets, and much more. But the industry’s landscape is changing. Be it from the capex v opex models, transaction models, procurement cycles, switch from project to product mindset or the push to evolve to digital platforms. In this session we want to provide insights to navigate through these changes and help position you to be the next case study everyone references. 
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
    Hear how Siemens Mobility have created lasting and sustainable MaaS solutions that allow new and emerging technology, modal integration plus insightful data analysis. Working alongside public authorities and transport operators consideration has been
    given to MaaS offerings that deliver all of the above whilst creating positive outcomes for the passenger and transport operators.
11:35
  1. Theatre 1
    20 mins
    PAYG as the ticketing medium of the future and the importance of trust and looking after the customer. 
  2. Theatre 2
    20 mins
    Find out how 15 transit agencies across multiple counties and states came together to develop a single mobile ticketing platform.  Now the largest in the United States, EZfare offers SVA, ABT as well as integration with multiple global trip planning partners.   
  3. Theatre 3
    20 mins
    In some form or kinds, MaaS is here to stay. There are hundreds of MaaS-implementations and many support groups like the MaaS Alliance that help MaaS become successful. But, governments, cities and PTAs are struggling to motivate private and public actors to cooperate efficiently to make MaaS work. In this session Søren Kofoed Bom will present a catalog of ideas for third party sale for public transport in Denmark and how they have joined forces in a Nordic MaaS project called NOMAD, where the lay out for a roaming cross border enabler platform will be piloted between the countries in 2022. 
11:55
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    This presentation will discuss the successful deployment of mobile ticketing in France during the COVID-19 crisis.  
  3. Theatre 3
    20 mins
    Join this session to learn how transit agencies can introduce unique payment form factors to improve convenience, assist accessible customers and create excitement. How to leverage existing revenue systems and introduce cool payment products such as wearables, subdermal, collectables and other interesting products already in the market and coming up. 
12:15
  1. Theatre 1
    45 mins
    • How can transit agencies deliver ABT? What ticketing model should operators use and how to migrate from a legacy card centric world to a new ABT world

    • The benefits & challenges of implementing ABT functionality     

    • What’s the best form of ABT: with or without EMV, with or without closed-loop card, online/ offline or a hybrid form?  

    • Can ABT open up new opportunities, business models and provide access to new markets? 

    • The use of mobile in ABT  

    • Challenges in conflicting technologies, EMV/country standards/use of mobile, can they co-exist? 

    • Different variations pf payment flows for the slightly different flavours of ABT and the related financial reconciliation processes  

  2. Theatre 2
    20 mins
    • How can transit authorities quickly transform their network and digitize services while avoiding significant investment? 

    • Key challenges and considerations when planning a mobile ticketing deployment 

    • Is mobile ticketing ‘the tool’ to regain trust in public transport when it gets to the access of services? 

    • Which app is the best? Is the competitive market confusing? 

  3. Theatre 3
    45 mins

    This panel will discuss: 

    • What role should public actors play in the MaaS ecosystem? Should they control and own the MaaS system or is it better to create the conditions for private MaaS actors to act independently?  

    • The current scalability limitations of MaaS & how to achieve a deep-level integration of various mobility types  

    • Can ABT lay the foundation for MaaS? 

    • How to manage different identities of different operators 

    • Data-sharing, public-private partnerships, shared transport and the outlook for post-pandemic transit  

13:00
  1. Lunch and Networking Break
    60 mins
14:00
  1. The Deployment of ABT & Contactless
    Theatre 1
    20 mins
  2. Post-COVID UX, New Customer Behaviour & Customer Information
    Theatre 2
    20 mins
  3. Enabling MaaS - Technology, Cooperation & Policy
    Theatre 3
    20 mins
    Passenger transport in our cities is changing. The vision of seamless, frictionless multimodal door-to-door journeys can become a reality thanks to the new paradigms like Mobile Ticketing, Open Loop Pay-as-you-go, Digital Wallets, Account-based, Ticketing as a Service or Be-in/Be-out, converging all of them in MaaS. With the latest trends in payment methods and business models, which focus on the end user, Indra’s solution applies the most innovative technology to agencies revenue management processes, allowing them to accelerate the smart city and transport revolution. In this presentation, Indra will present its MaaS solutions for cities, focusing on the main challenges from a technological and organizational point of view, highlighting the keys for a successful MaaS implementation, based to their wide experience providing multimodal ticketing and transportation solutions in more than 50 countries and 100 cities like Madrid, Barcelona, Lisbon, Amsterdam, Athens, St Louis(USA), Mexico, Santiago de Chile, Sao Paulo, Buenos Aires, Cairo, Kuala Lumpur, Delhi, Calcutta, Mumbai or Riyadh. 
14:20
  1. Theatre 1
    20 mins
    The Masabi bi-annual research report ‘The State of Fare Collection’ shows that 92% of agencies plan to adopt fare payment innovations to bring riders back on board. Join this session to understand how FPaaS can enable agencies to deliver the latest innovations to riders extremely quickly and to add capabilities as they are released onto the platform. 
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins

    Mobility as a Service can be over-hyped, over-thought and over-planned as a dream-vision of the future. However, the reality is that successful integration of Mobility Service Providers requires compromise, pragmatism and the ability to serve all stakeholders.

    UrbanThings CEO Carl Partridge reveals key learnings from deploying multi-operator RTI and ticketing in a real-world environment - both with one of the UK’s biggest mobility apps and across a national solution in Wales. 

15:40
  1. Coffee and Networking Break
    20 mins
16:00
  1. The Williams-Shapps Review - What Does the Future Hold For the Rail Industry
    Theatre 1
    20 mins
    Join this session to understand the key changes for operators in the UK Rail market and the associated risks and opportunities.  
  2. Fare Modelling & Policies - Meeting the Changing Needs of Your Passengers
    Theatre 2
    20 mins
  3. The Role of Ticketing in Transport Recovery - A New Era for Public Transport
    Theatre 3
    20 mins
16:20
  1. Theatre 1
    70 mins

    This panel will discuss: 

    • The creation of Great British Railways (GBR) to own infrastructure, receive fare revenue, run and plan the network and set most fares and timetables  

    • Reform of and upgrades to the fares system with an emphasis on standardisation and simplicity – the introduction of flexible season tickets  

    • The end of the franchise system 

    • Focus on customer: easy, frictionless payment options across the network, digital tickets. Expansion of PAYG journeys outside of London. Modernised and simplified fares, including flexible season tickets  

  2. Theatre 2
    20 mins

    Ruter, alongside with two other public transport authorities in the Oslo and Viken counties, have over the last year been working on a project with an aim of exploring and investigating a new possible price structure that can be implemented in the region (Oslo and Viken county). Viken county was created back in 2020 (January 2020), where small counties in the area were emerged into one big county. To make sure that people in the Oslo and Viken region could be assured more seamless public transport services throughout the region, the aim of the project has been to suggest a new and common price structure. 
    The project has studied various modules and structures, both from other comparable cities internationally, and from the literature alongside with an engaged external team of researchers within the field.  
    This presentation will give a short overview of the project and the process along the way, and a conclusion that might surprise the audience. 

  3. Theatre 3
    20 mins
16:40
  1. Theatre 1
    50 mins

    This panel will discuss: 

    • The creation of Great British Railways (GBR) to own infrastructure, receive fare revenue, run and plan the network and set most fares and timetables  

    • Reform of and upgrades to the fares system with an emphasis on standardisation and simplicity – the introduction of flexible season tickets  

    • The end of the franchise system 

    • Focus on customer: easy, frictionless payment options across the network, digital tickets. Expansion of PAYG journeys outside of London. Modernised and simplified fares, including flexible season tickets  

  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
17:00
  1. Theatre 1
    30 mins

    This panel will discuss: 

    • The creation of Great British Railways (GBR) to own infrastructure, receive fare revenue, run and plan the network and set most fares and timetables  

    • Reform of and upgrades to the fares system with an emphasis on standardisation and simplicity – the introduction of flexible season tickets  

    • The end of the franchise system 

    • Focus on customer: easy, frictionless payment options across the network, digital tickets. Expansion of PAYG journeys outside of London. Modernised and simplified fares, including flexible season tickets  

  2. Theatre 2
    45 mins
  3. Theatre 3
    20 mins
17:30
  1. Drinks Reception & Networking
    60 mins
08:00
  1. Registration and Coffee
    30 mins
09:35
  1. Coffee and Networking Break
    20 mins
09:55
  1. The Digital Evolution of Public Transport
    Theatre 1
    5 mins
  2. New Technologies & Innovation
    Theatre 2
    5 mins
  3. Data Gathering, Sharing & Analysis
    Theatre 3
    5 mins
10:00
  1. Theatre 1
    20 mins
    With customer-oriented tariffs and ticketing solutions like BestPrice or Check-in/Be-out, a public transportation service can offer the ease of mind to the customers of always having the cheapest ticket for their ride. Especially, in these changing times during and after the COVID pandemic, which introduced a new liberty in a lot of commuters' available working places, this technology offers a degree of freedom and flexibility, which was previously unknown. We have the technology to address the issues of our time, to have a positive impact on climate change, to improve the work-life balance, to offer services for everyone independent from their life’s circumstances. Jon this session to learn how the public transportation services just have to take this step and introduce the next evolution. 
  2. Theatre 2
    20 mins
    Moscow Metro, one of the largest metro systems in the world, has officially launched its FacePay biometric ticketing system across the entire metro network in October 2021, enabling passengers to pay their fares at station turnstiles using face recognition technology. Join this session to understand more about this controversial project, the challenges they faced and the ways in which they resolved them. 
  3. Theatre 3
    20 mins
10:40
  1. Theatre 1
    20 mins
    This session will discuss the trends like ABT & MaaS, how COVID has made an impact on these trends, the changing customer expectations & the opportunities for innovation. 
  2. Theatre 2
    20 mins
    As of 2021, Beijing Rail Transit lets passengers pay their fares with digital yuan. Passengers on 24 subway lines and four suburban rail services in the Chinese capital of Beijing can now use the country’s central bank digital currency (CBDC) to make contactless payments for their fares from a digital yuan mobile wallet issued by the Industrial and Commercial Bank of China.  
  3. Theatre 3
    20 mins
11:20
  1. Theatre 1
    20 mins
  2. Theatre 3
    20 mins
    • Initiatives that are harnessing data to improve local transport offers  

    • The value of data being created by smart ticketing initiatives  

    • How data can be used to help inform fares reform  

11:40
  1. Coffee and Networking Break
    20 mins
12:00
  1. The Evolution of Ticketing and Payments in Europe
    Theatre 1
    20 mins
    This session will discuss the current state of deployment of digital tickets in public transport in Rome, innovative services and features offered to the users, the adoption of e-payments in Italy & strategies for future developments.

     

  2. The Evolution of Ticketing and Payments in the UK
    Theatre 2
    20 mins
    Swift is now well established as a public transport ticketing solution in the West Midlands and wider area, with products available for all classes of customer irrespective of their age, technical savviness or even their credit worthiness. Join this session to hear about TfWM plans on development of ABT on the ITSO platform for bus and tram, multi operator and multi contactless capping across East and West Midlands & how the TfWM app is being evolved.  
  3. Procurement Models & Best Practices
    Theatre 3
    20 mins
12:40
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    This presentation will highlight the innovative work and achievements underway across Northern Authorities and will provide an overview of a joined-up vision for digital ticketing that builds on local innovation and is delivered through collaborating partners. 
  3. Theatre 3
    20 mins
    • What should the procurement approach look like? Vertically integrated solution under a design, build, operate and maintain basis or modular procurement where the agency resumes the role of system integrator?  

    • Will establishing a procurement process that welcomes disruptive newcomers to bid unlock innovation in the transit industry? 

    • What does the transition to next gen fare collection look like?  

13:00
  1. Lunch and Networking Break
    60 mins
14:40
  1. Theatre 1
    20 mins
    While this contactless project in Porto was planned before the COVID-19 pandemic, its arrival came at a critical moment for post-covid recovery, supporting the role of public transportation in returning to business as usual and providing a safe, easy payment experience for passengers seeking limited physical touchpoints. 
15:00
  1. Coffee and Networking Break
    20 mins
15:30
  1. Closing Plenary Session - Looking at 2023 & Beyond
    Theatre 1
    20 mins
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Meet the Speakers

Meet the Speakers

Browse the full list of expert speakers that took to the stage at this year's show.

2022 Speakers

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