5-6 March 2024
Olympia London
5-6 March 2024
Olympia London
Returning of it's 15th edition, the 2024 Transport Ticketing Global conference programme features unmissable insights from leaders and specialist delivering the most innovative ticketing project around the world. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering is the platform for transport professionals to set the smart ticketing industry agenda. Explore the 2024 agenda below!
In a world where technology is transforming all aspects of public life, what does that mean for the future of ticketing? Hop on a scooter and hop off a driverless bus: let’s explore payment solutions for citizens of smart cities.
With the introduction of generative AI, this gives us the opportunity to rethink the way we interact with our customers and relieve pressures from customer contact teams. Arriva is just at the beginning of this AI journey; however, looking at ways to streamline processes, and deliver the right information at the right time to our customers with the use of generative AI is key in the long term.
AI is something we believe will play a fundamental role in the development of future road maps. So, what does this mean for our stations and customer interaction in the future?
Eurostar is synonymous with High Speed rail connectivity between London and Northern Europe, now connecting 5 key markets. In our ambition to reach 30m passenger by 2030, a clear ticketing and distribution strategy needs to leverage technology to enhance the customer experience and market reach. Especially, in an ever increasing competitive environment!
As the Department for Transport, Train Operating Companies and Transport for London prepare to expand pay as you go acceptance around London as part of the biggest single expansion of London’s successful contactless pay as you go proposition, this session will explore some of the factors that have been considered in updating the proposition to ensure that it both works for customers and is robust for the operators. With fares up to 5 times those in London, what does a consistent customer experience look like, and what are the implications for the transaction model?
Dissect the reasons why the transport operators have been slow to engage with Open Banking.
Share your story and take to the Transport Ticketing Global stage alongside the most influential smart ticketing leaders and experts.
Think you've got what it takes?
Start the conversation ahead of Transport Ticketing Global.
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