Skip to main content
Three packed theatres of unmissable content. This is the home of smart ticketing innovation.

Three packed theatres of unmissable content. This is the home of smart ticketing innovation.

Returning of it's 15th edition, the 2024 Transport Ticketing Global conference programme features unmissable insights from leaders and specialist delivering the most innovative ticketing project around the world. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering is the platform for transport professionals to set the smart ticketing industry agenda. Explore the 2024 agenda below!

Register now     View Speakers

Loading
08:00
  1. Theatre 1
    50 mins
09:20
  1. Theatre 1
    20 mins

    In a world where technology is transforming all aspects of public life, what does that mean for the future of ticketing? Hop on a scooter and hop off a driverless bus: let’s explore payment solutions for citizens of smart cities.

09:40
  1. Theatre 1
    25 mins
11:15
  1. THE OPEN PAYMENTS REVOLUTION IS HERE
    Theatre 1
    5 mins
  2. DELIVERING BETTER CUSTOMER EXPERIENCE
    Theatre 2
    5 mins
  3. OPTIMISING DISTRIBUTION SYSTEMS FOR RAIL OPERATORS
    Theatre 3
    5 mins
11:20
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins

    With the introduction of generative AI, this gives us the opportunity to rethink the way we interact with our customers and relieve pressures from customer contact teams. Arriva is just at the beginning of this AI journey; however, looking at ways to streamline processes, and deliver the right information at the right time to our customers with the use of generative AI is key in the long term.

    AI is something we believe will play a fundamental role in the development of future road maps. So, what does this mean for our stations and customer interaction in the future?

  3. Theatre 3
    20 mins

    Eurostar is synonymous with High Speed rail connectivity between London and Northern Europe, now connecting 5 key markets. In our ambition to reach 30m passenger by 2030, a clear ticketing and distribution strategy needs to leverage technology to enhance the customer experience and market reach. Especially, in an ever increasing competitive environment!

11:40
  1. Theatre 1
    20 mins

    As the Department for Transport, Train Operating Companies and Transport for London prepare to expand pay as you go acceptance around London as part of the biggest single expansion of London’s successful contactless pay as you go proposition, this session will explore some of the factors that have been considered in updating the proposition to ensure that it both works for customers and is robust for the operators. With fares up to 5 times those in London, what does a consistent customer experience look like, and what are the implications for the transaction model?

  2. Theatre 2
    20 mins
    In January 2024 Transdev will start to offer an automatic 'loyalty' discount to their customers in the Netherlands. In three steps they can get this new offer based at the OVPay payment scheme (with a regular debit card). Join this session to learn more about this huge step into customer centric ticketing with personal services.
  3. Theatre 3
    20 mins
    Samtrafiken are building a National Distribution and Sale Solution which creates better prerequisites for continued development of the Resplus service. Resplus is a service for combined and multi-modal travel that Samtrafiken has enabled with almost all of Sweden's carrier parties (40+) during more than 30 years. Sweden's new digital infrastructure will be based on the international and open standard OSDM and we will go live in the first quarter of 2024.
12:00
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
    European Railways CEOs are putting a strong focus on their international sales strategy particularly with the Ticketing Roadmap published by CER with the support of UIC and CIT in September 2021, presenting the sector vision and commitments to improve international ticketing. The roadmap envisages implementing the key milestones with a focus on rail by 2025, with implementation being wider extended to multimodal applications by 2030. This presentation will explore how important it is for railways to proactively take actions by themselves to improve European passenger services and lower distribution costs.
12:20
  1. Theatre 1
    20 mins

    Dissect the reasons why the transport operators have been slow to engage with Open Banking.

    • What are the key transit use cases for Open Banking? ' Operators' views: drivers, reservations, and the shades of grey in the middle
    • What is hindering the adoption for transport operators who say they are keen to adopt it as an alternative payment method? ' What is the business case to adopt Open Banking
    •  Will Open Banking be run by transit agencies, or will it be driven by specialist Open Banking solution providers and/or PSP's/Merchant Acquirers?
  2. Theatre 2
    20 mins
    • Effective behavioural interventions to promote public transport and encourage people out of cars. What can transport learn from behavioural responses to other sectors innovating subscriptions, digital payments, loyalty rewards and demand management?
    • Customer needs are clear: fair fares, simplicity of access and reliability. How do we achieve those?  
    • When there is so much choice available how do we inform or educate customers on what's best for them? How can we communicate effectively with the customer?
  3. Theatre 3
    20 mins
    New technologies have sparked innovative models in railway ticket distribution, shaking up traditional contractual relationships between carriers and ticket vendors. These models promise better, more affordable options for passengers without the need for partnerships with carriers. Does this truly present a win-win situation for all customers? Are the claims of superior ticketing options accurate? Moreover, who bears the actual liability for the customer's journey? This presentation unravels the realities behind the hype, seeking to empower consumers and advocate for policies that protect their rights and the integrity of the ticket distribution ecosystem.
14:00
  1. ABT – A WONDERFUL OPPORTUNITY OR A MAJOR HEADACHE?
    Theatre 1
    20 mins
    Passengers are often a focal point in fare collection, but we know there's a lot more to it. A passenger may say "cheap fares", customer service staff may say "simple fares", a transit agency may say "sophisticated fares", and operators may say "my fair share of the fares". So how do we keep the whole ABT family happy?
  2. JOURNEY RELATED FRAUD & REVENUE PROTECTION
    Theatre 2
    20 mins
    With an abundance of purchasing data and little way to interrogate it, Fraud Prevention has traditionally adopted a reactionary approach, responding to triggers often flagged by on-board detection. The machine learning team and Fraud Prevention teams at LNER set out to use new technology to solve an LNER and industry wide challenge.
  3. OPTIMISING DISTRIBUTION SYSTEMS FOR RAIL OPERATORS
    Theatre 3
    20 mins
    • Discuss the future of the railway ticket distribution and how it would evolve with the use of the right standard's advent of new technologies in order to meet passenger preferences.
    • New business models to bring innovation to international rail retail.
    • Seamless cross-border and multi-operator rail bookings - optimising and lowering costs of distribution capabilities.
14:20
  1. Theatre 1
    20 mins
    City Group of Kuwait has implemented AFC with Account Based Ticketing (ABT) and launched mobile app for their CityBus. City Group has also acquired door2door a German based Demand Responsive Transport (DRT) Platform and launched CityLink Shuttle service - one of its own kind on-demand ride pooling service to complement public transport across Kuwait. This digital transformation is paving the way to develop white label MaaS followed by Supper App providing opportunities to generate both transit and non-transit revenue.
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
    • Discuss the future of the railway ticket distribution and how it would evolve with the use of the right standard's advent of new technologies in order to meet passenger preferences.
    • New business models to bring innovation to international rail retail.
    • Seamless cross-border and multi-operator rail bookings - optimising and lowering costs of distribution capabilities.
15:00
  1. Theatre 1
    40 mins
    • Discuss how ABT can simplify the passenger experience, allowing for seamless multi-modal travel with a single account and the potential benefits this offers to riders.
    • Address the complexities and hurdles that agencies and operators may face when transitioning to ABT systems, including technological, financial and operational challenges.  
    • Examine the privacy and security considerations associated with ABT ticketing, and how these concerns can be addressed to build trust among passengers and stakeholders.
    • Key considerations to discuss with your solution providers for a successful and sustainable ABT migration.
  2. Theatre 2
    40 mins
    • What are the current trends in fare evasion? What is the balance between fraudulent travel and revenue leakage? What are the current approaches to mitigate both?
    • Discuss how data analytics, AI and other technologies can be leveraged to detect and prevent revenue leakage.
    • What are the negative impacts on customer service from Revenue Protection measures? When do the costs of enforcement outweigh the benefits? How is fare evasion perceived by politicians and the public?
  3. Theatre 3
    40 mins
    • What has held back the launch of PAYG on rail services outside of London?
    • How is the industry responding to transport authorities' desire to launch regional multi-modal when operator-specific or mode-specific PAYG schemes already exist?
    • What has the experience of developing regional multi-modal PAYG schemes outside of London told us about a centralised or de-centralised approach to delivering PAYG?
16:00
  1. OPEN LOOP VS CLOSED LOOP
    Theatre 1
    20 mins
  2. CREATING VALUE FROM TRANSIT DATA
    Theatre 2
    20 mins
    The UK Rail ticketing landscape has been transformed over the last decade as we move away from Magstripe tickets towards digital. RDG has supported that transformation, capitalising on rich datasources to generate the right data visualisations and dashboards to generate buy-in at all levels. Here we talk about how that data continues to drive performance improvements.
  3. THE VISION FOR RAIL IN THE UK
    Theatre 3
    -100 mins
16:20
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    • Discuss how transit agencies can leverage data to improve the efficiency and effectiveness of their operations
    • The adoption of smart and open data systems
    • Explore how data is transforming transit ticketing, from real-time passenger information to predictive analytics that optimize transit routes and schedules
  3. Theatre 3
    20 mins
17:00
  1. Theatre 1
    30 mins
    • Overall, does open loop lower the cost of fare collection for most transit agencies?
    • Which costs should agencies rolling out open-loop payments be prepared for (and sometimes are not)? Transaction fees? Keeping terminals certified? Fraud and chargebacks?
    • Can agencies trust the financial industry to handle all their fares, or should they hedge their bets with closed loop?
    • Some agencies are planning to support concessionary discounts with open loop, others are not. What are the issues?
    • Most experts believe agencies still need closed loop; does this tend to limit use of open loop to visitors and other occasional riders
09:55
  1. IMPROVING THE TRANSIT EXPERIENCE: A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. NATIONWIDE INTEGRATED TICKETING SCHEMES IN EUROPE
    Theatre 2
    5 mins
  3. PROCUREMENT MODELS: OWNERSHIP VS SAAS VS OPEN SOURCE
    Theatre 3
    5 mins
10:40
  1. Theatre 1
    20 mins
    The Delhi Metro Rail Corporation has expanded the WhatsApp-based ticketing system in 2023. The system was launched on the Airport Express Line in June 2023 and has now extended to cover almost all the lines in the Deli NCR. Join this session to learn how the service has been rolled out in a collaboration with Meta and its authorised partner.
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
    • What's the best approach for your agency?
    • How to interact with vendors to get the best outcome
    • The changing face of the vendor market ' Multi-vendor approaches as procurement is changing even more
    • How can the private and public sector understand each other's needs when going though tenders? How can suppliers ensure their response is of high quality to be considered?
11:20
  1. Theatre 1
    20 mins
    Checking in and out with a bank card is presently common in many large cities, all over the world: London, New York, Vancouver, and Sydney. But it is nowhere possible to connect your discount ticket / subscription with the bank card. Till now. In Amsterdam, we started in September 2023 with this new proposition. The goal is to make it easier for (frequent) passengers, for not having to buy an extra card. On the other hand, we must be thoughtful in the implementation. In this presentation Bas and Inge will elaborate on what is needed on forehand, on other possibilities which lie ahead of us and the context to deal with (in the Nederland).
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
11:55
  1. IMPROVING THE TRANSIT EXPERIENCE – A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. CYBER SECURITY IN FARE COLLECTION - BUILDING CYBER RESILIENCY: KEY STRATEGIES TO SUCCED
    Theatre 2
    5 mins
  3. MOBILITY AS AN EXPERIENCE
    Theatre 3
    5 mins
12:20
  1. Theatre 1
    20 mins
    You enjoyed open-loop ticketing, you will love closed -loop EMV ticketing. Thales helps transit authority rationalize their infrastructure and launch EMV closed loop ticketing. Thales's customers can propose the best possible user experience to their travellers and leverage Thales white label technology and existing connection of Thales to eWallets to limit their cost of operation to a minimum. Attend to see how!
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins
    5 years after its launch, Jelbi has left its mark on the mobility landscape of Berlin with more than 150 Mobility Hubs throughout the city and 90% of all sharing vehicles available in the Jelbi App. This case study presents some of the project 's most notable achievements and sheds some light on the challenges that lie ahead.
12:40
  1. Theatre 1
    20 mins
    Join this panel to explore the unique value proposition of transit cards in OEM mobile wallets and how they differ from transit operator apps, traditional cEMV payment cards. ' Explore how card virtualisation technology is transforming the way commuters' access, pay & use transit services, making mobility more convenient and user-friendly. ' Discuss the enhanced customer experience, security advantages, cost savings and data benefits offered by virtual cards. ' Learn how card virtualisation ensures adaptability and scalability for transit systems, paving the way for future innovation in fare collection and wider mobility services.
  2. Theatre 2
    20 mins
    • Understanding cyber security risks & strategies to improve cyber security across the railway.
    • Vulnerabilities in transit ticketing: identifying weaknesses and threats. Is AI a growing cyber threat to transit?
    • Defending against evolving threats' - strategies and technologies to protect ticketing systems from constantly evolving cyber threats.
    • Incident response and recovery - how to quickly detect and recover from cyberattacks to minimize disruption to ticketing operations.
  3. Theatre 3
    20 mins
14:00
  1. IMPROVING THE TRANSIT EXPERIENCE: A GLOBAL OUTLOOK
    Theatre 1
    20 mins
  2. ACCELERATING THE DIGITAL TRANSFORMATION - TECHNOLOGIES SHAPING THE FUTURE
    Theatre 2
    20 mins
  3. MOBILITY AS AN EXPERIENCE
    Theatre 3
    20 mins
    • Should the MaaS ecosystems by driven by the public or the public sector?
    • Key questions that transit agencies need to address when developing a MaaS offer.
    • What’s the best route map for MaaS?
14:20
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
  3. INTEGRATED TRANSPORT – CREATING A SEAMLESS MULTI-MODAL TRAVEL EXPERINCE IN THE UK
    Theatre 3
    20 mins
    • The future of ticketing systems for the North of England 
    • The adoption of smart and open data systems
    • The integration of future mobility system
14:40
  1. Theatre 1
    40 mins
  2. Theatre 2
    40 mins
    • What are the barriers to innovation in the ticketing industry?
    • CBDC in transit – should fare collection systems support CBDC in the next 5 years?
    • Blockchain, AI, Biometrics – what’s next?
  3. Theatre 3
    20 mins
16:30
  1. Theatre 1
    30 mins
Book your Ticket

Book your Ticket

Join the global smart ticketing & mobility community in London in March.

Register now 

Meet the Speakers

Meet the Speakers

Browse the list of expert speakers taking to the stage for 2024.

2024 Speakers

4-featuredimage



Get Involved

Join even more industry titans on stage and help shape the future of smart ticketing & mobility at Transport Ticketing Global 2024

Apply to Speak

Share your story and take to the Transport Ticketing Global stage alongside the most influential smart ticketing leaders and experts. 

Think you've got what it takes?

Get me on stage

Suggest a Topic

Help shape this year's conference agenda by suggeting a topic or speaker. What are your greatest challenges? What keeps you up at night? Who do you want to see on stage this year?

Make a Suggestion

Connect, collaborate and network!

Start the conversation ahead of Transport Ticketing Global.