Transport Ticketing Global 2017

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2020 Conference Agenda

2020 Conference Agenda

Passenger transport is changing. Travelers increasingly expect a frictionless and interconnected multimodal experience but how can transport operators adapt and deliver this? At Transport Ticketing Global over 120 industry leaders will share their insights on stage and explore the future of smart ticketing and mobility.

Returning for it's 12th edition, Transport Ticketing Global is the world's largest forum for smart ticketing and mobility, gathering over 1,200 transport professionals from 65 countries.  Through in-depth case studies from leading operators, technical workshops, engaging presentations, and panel discussions, this gathering is the platform for transport professionals to set the industry agenda.

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  1. Registration and Coffee
  1. Theatre One

    01 - Opening Plenary

    Theatre One
  2. Theatre One

    01 - Opening Plenary

    Theatre One
    Welcome to Transport Ticketing and an update on the industry
  3. Theatre One

    01 - Opening Plenary

    Theatre One
  4. Theatre One

    01 - Opening Plenary

    Theatre One

    Account-based ticketing has the potential to achieve the vision of seamless, frictionless experience that is also interoperable and intermodal, serving both people who live, work and visit urban areas as well as the transportation companies that serve them. By leveraging the growing popularity and global standardization of ABT contactless, cities of any size can enable the door-to-door journey. Key to its adoption and success is for transport operators to collaborate, shift the way they work and, more importantly, lean in on financial and technical partners.

  5. Theatre One

    01 - Opening Plenary

    Theatre One
  1. Coffee and Networking Break
  1. Theatre One

    01 - ABT OUTLOOK 2020 & BEYOND

    Theatre One
  2. Theatre One

    01 - ABT OUTLOOK 2020 & BEYOND

    Theatre One
  3. Theatre One

    01 - ABT OUTLOOK 2020 & BEYOND

    Theatre One

    Contactless is now the most popular way to pay for travel in London. Recent extensions of London’s Pay As You Go payment system have been contactless only. What does this mean for the future of the Oyster card?

  4. Theatre One

    01 - ABT OUTLOOK 2020 & BEYOND

    Theatre One
    Public transit implemented contactless EMV payments and mobile in addition to their legacy transport cards and paper tickets. Many cities and transit operators now feel the need of integrating these channels. Will ABT help create a single unified ticketing proposition towards passengers?
  1. Theatre Two

    02 - THE GLOBAL SHIFT TO MOBILE-BASED TICKETING

    Theatre Two
  2. Theatre Two

    02 - THE GLOBAL SHIFT TO MOBILE-BASED TICKETING

    Theatre Two
  3. Theatre Two

    02 - THE GLOBAL SHIFT TO MOBILE-BASED TICKETING

    Theatre Two
  4. THE GLOBAL SHIFT TO MOBILE-BASED TICKETING

    Translink with its 14 million active OV-chipkaarten and 2.8 billion transactions per annum is in transition towards a fully Account Based Ticketing platform in the Netherlands.This ticketing platform will become the central payment functionality for all current Public Transport Payments and is prepared for MAAS services where the private Mobility industry can connect and make use of its features.Data and Information Services will play a dominant role for future payment features. The presentation will show the progress and bumpy road of this exiting journey. We share the recent lessons learned. For the Information Services the presentation will address the GDPR issues and show some beautiful examples where OV-chipkaart data helps making critical decisions for Public Transport companies and Governments.

  5. Theatre Two

    02 - THE GLOBAL SHIFT TO MOBILE-BASED TICKETING

    Theatre Two
  1. Theatre Three

    03 - THE RISE OF MAAS, ARE WE THERE YET?MAAS, MULTIMODALITY AND SERVICE INTEGRATION

    Theatre Three
  2. Theatre Three

    03 - THE RISE OF MAAS, ARE WE THERE YET?MAAS, MULTIMODALITY AND SERVICE INTEGRATION

    Theatre Three
    To accelerate the smart city and transport revolution, offering a flexible approach to the ticketing platform providers and transport authorities is key. That's the commitment of Ingenico with its solution OP2GO. Recently implemented across Madrid, Rio de Janeiro, Taiwan and Rome, this innovative open payment solution delivers security, speed and flexibility by accepting both payment & transit cards on a single terminal, and by providing a dedicated payment gateway and acquiring services.
  3. Theatre Three

    03 - THE RISE OF MAAS, ARE WE THERE YET?MAAS, MULTIMODALITY AND SERVICE INTEGRATION

    Theatre Three

    We have, for some time now, been discussing whether MaaS is the solution to getting people out of their cars and onto public transport. However, it is unclear whether the current solutions on the market are sustainable in the long run. Is MaaS really the right answer to the exam question?

  4. Theatre Three

    03 - THE RISE OF MAAS, ARE WE THERE YET?MAAS, MULTIMODALITY AND SERVICE INTEGRATION

    Theatre Three
    This panel will discuss the difficulties of moving MaaS to different regions, ways of bridging the complexities and whether MaaS is a city centred concept or an international concept. Examine the first/last mile issue and how the implementation of MaaS would be an effective solution
  1. Lunch and Networking Break
  1. Theatre One

    01 - CONTACTLESS PAYMENTS IN PUBLIC TRANSPORT Updates on Contactless

    Theatre One

    Hear from key industry leaders, who are already thinking beyond their major contactless payment rollouts, discuss customer-focussed innovation, critical components of digital transformation and how to drive change internally in the public transport sector.

  2. Theatre One

    01 - CONTACTLESS PAYMENTS IN PUBLIC TRANSPORTUpdates on Contactless

    Theatre One
    On Monday 15 July 2019 Greater Manchester's Metrolink network joined the cities of New York, London, Rio and Singapore embracing the 'art of the contactless' with 'an intelligent' contactless system that cut out paper tickets or having to download an app. What they did wasn't complex, but it was incredibly complicated, with lots of moving parts and a truly cross functional, multi-disciplined team across several different organisations and time zones. Hear directly from Malcolm and understand their journey on implementing contactless ticketing.
  3. Theatre One

    01 - CONTACTLESS PAYMENTS IN PUBLIC TRANSPORTUpdates on Contactless

    Theatre One
  4. Theatre One

    01 - CONTACTLESS PAYMENTS IN PUBLIC TRANSPORTUpdates on Contactless

    Theatre One
    Implementing account-based ticketing technologies Rolling out flexi-fares and account based ticketing across Vancouver Evaluating the challenges to social equity that new tech brings
  5. Theatre One

    01 - CONTACTLESS PAYMENTS IN PUBLIC TRANSPORTUpdates on Contactless

    Theatre One
    This presentation will introduce the concept of Fare Payments as a Service, explore the latest ticketing trends taking place in the industry and the different'approaches being taken in North America and Europe.
  6. Theatre One

    01 - CONTACTLESS PAYMENTS IN PUBLIC TRANSPORTUpdates on Contactless

    Theatre One
    Contactless payments are continuing to grow in popularity and have been widely accepted on TfL network however it has still not become the norm. This panel will discuss the benefits of implementing contactless for operators and passengers and deep dive into complexities with implementing contactless transit for higher fare journey
  1. Theatre Two

    THE TICKET TO BETTER URBAN MOBILITY

    Theatre Two
  2. Theatre Two

    02 - THE TICKET TO BETTER URBAN MOBILITY

    Theatre Two

    Today´s cities require travellers to use multiple modes of transportation for a single trip, and most users ask for a mobile or wearable solution in addition to the traditional transport pass. By turning NFC-enabled devices into smart cards, travellers’ journeys have been facilitated by integrating other services such as trip planning options, ticket purchases, top-ups, and travel-related offers. However, transit agencies need to overcome several hurdles in order to offer an integrated and form factor independent service to their public transport users. We will discuss the challenges that public transport operators face and provide an overview on solutions that help create seamless journeys for travellers.

  3. Theatre Two

    02 - THE TICKET TO BETTER URBAN MOBILITY

    Theatre Two
  4. Theatre Two

    02 - THE TICKET TO BETTER URBAN MOBILITY

    Theatre Two

    Most of your passengers carry a biometrically secure, bluetooth aware, ticket validator in their pockets. UrbanThings has done a UK first - turned smartphones into ticket validators. This presentation will show how we've taken the traditional concept of onboard ticket validators and flipped it around with our Hex Tag technology. Hear from an operator who has already implemented it. 

  5. Theatre Two

    02 - THE TICKET TO BETTER URBAN MOBILITY

    Theatre Two

    Digital payment solutions provide an excellent opportunity to deliver real step change in the way that passengers are able to travel. Payment solutions are transforming the way people live and interact with one another, shaping a future built on trust, openness and opportunity for everyone. By making it easier for passengers to pay, as an industry we have the opportunity now to drive social mobility globally.

  6. Theatre Two

    02 - UX ' DOING RIGHT BY THE CONSUMER

    Theatre Two
    Snapper has leveraged ticketing data and real-time information - combined with Artificial Intelligence and Machine Learning - to support Greater Wellington Regional Council achieve two important outcomes: transform the relationship with operators to one that is focused on understanding network performance and driving continuous improvement and automatically correct fares for cardholders, providing refunds on a near real-time basis. This has driven a transformation that has improved trust and resulted in healthier relationships between the passenger, operator and transport authority.
  7. Theatre Two

    02 - UX ' DOING RIGHT BY THE CONSUMER

    Theatre Two
    Different operators have established varied ways of retailing and supporting customers at present. Passengers are beginning to see benefits from smart ticketing and payment across transport modes, however the experience is not a consistent one. This panel will discuss how operators could gain consensus on the best approach to overcome this challenge.
  1. Coffee and Networking Break
  1. Theatre One

    01 - CROSS-BORDER TICKETING

    Theatre One
    While borders are less and less noticed when travelling by car, they still have a huge impact on cross-border public transport. Within the border triangle between Germany, Belgium and the Netherlands, three different electronic ticketing systems exist next to each other and collide at the national border. Join Dominik's session to understand how the digital age is making cross-border travel simple and seamless.
  2. Theatre One

    01 - CROSS-BORDER TICKETING

    Theatre One
    A great deal of these passengers (approx. 60%) use public transportation, both for work and leisure. Process-wise, this means purchasing at least three different types of tickets ' local tickets in either Helsinki, Tallinn or Tartu, and a ferry ticket. For that, a lot of time will be spent. The journey will get even more fragmented if the passengers need to travel outside the capital regions. Also, further destinations, such as Tartu have their local ticketing systems, which means another purchase. The e-ticketing project aims at connecting ticketing systems in Tallinn, Tartu, and Helsinki to enable seamless travelling. This will significantly simplify the travelling for the people. The project has three groups of activities. Firstly, the conceptual business model will to be sorted out. Secondly, the developing the system and testing it takes place. Thirdly, project partners will pilot the joint ticketing system in Tallinn, Tartu, and Helsinki. It is expected that the time spent on travelling can be reduced approximately by 5%. The tangible results are ticket products in Tallinn, Tartu, and Helsinki (e.g. daily tickets) to prove the concept. After the agreements on ticket pricing and sharing the income (clearing) have been made, the concept is easily further developed and used in other regions in Europe and beyond.
  3. Theatre One

    01 - CROSS-BORDER TICKETING

    Theatre One
  4. Theatre One

    01 - Smart Transport Dragons Den

    Theatre One
    We are delighted to welcome back the Smart Transport Dragons Den at Transport Ticketing Global 2020. The Smart Transport Dragons Den provides up to three up and coming start-ups the opportunity to pitch their product to the entire public transport sector. This is the opportunity to showcase your work to a qualified audience of senior transport operators, technology & investment companies.
  1. Theatre Two

    02 - FARES & STRUCTURE REVIEW

    Theatre Two

    Since the beginning of 2020, automatic ticketing is officially part of Switzerland's public transport system. Passengers do no longer need to purchase a ticket before travelling; they simply get on board and start recording their journey on their smartphone. At the end of the day, the system calculates the total price for all the journeys they have made. Switzerland is the first country in the world to introduce this system nationwide, with over 160 different transport companies taking part. This and other achievements have been facilitated by the existence of the "Alliance SwissPass" national fare and distribution association, whose membership comprises public transport operators from all over Switzerland. You are invited to take part in this session to hear managing director Helmut Eichhorn discussing Switzerland's experience with automatic ticketing, where the Alliance SwissPass is heading and where the next developments are expected to occur.

  2. Theatre Two

    02 - FARES & STRUCTURE REVIEW

    Theatre Two

    Complex tariff systems, challenging software and hardware issues, difficult Internet connection and a missing open mindset of passengers towards the utilization of bluetooth or systems that automatically calculate the best price for them: The introduction of Next Gen Ticketing in various means of transport is facing a lot of different challenges. This session will look at answers to those problems and give examples for implementations of CiCo, CiBo and BiBo within the German-speaking public transportation market.

  3. Theatre Two

    02 - FARES & STRUCTURE REVIEW

    Theatre Two

    Fares are about more than just different payment options and "cheap" fares. The panel will also discuss innovative ways of devising fare scales and making fares equitable; an issue that needs to interact with how public transport networks are designed, especially those that are of mixed modes, so that we can harness each mode's strengths and promote an integrated journey and whole network perception, not just 'my local service', among customers. 

  1. Theatre Three

    03 - OPEN STANDARDS IN TICKETING ' ENABLING THE FUTURE OF MOBILITY SERVICES

    Theatre Three
  2. Theatre Three

    03 - OPEN STANDARDS IN TICKETING ' ENABLING THE FUTURE OF MOBILITY SERVICES

    Theatre Three
    Why do standards require careful evaluation of opening systems and how long does it take? New systems are required to be open, flexible and fast to implement. Standards are a proven method for long term success. How do we get there?
  3. Theatre Three

    03 - OPEN STANDARDS IN TICKETING ' ENABLING THE FUTURE OF MOBILITY SERVICES

    Theatre Three
  4. Theatre Three

    03 - OPEN STANDARDS IN TICKETING ' ENABLING THE FUTURE OF MOBILITY SERVICES

    Theatre Three
  1. End of Day One, Drinks Hour
  1. Transport Ticketing Gala Dinner & Awards Ceremony
  1. Registration and Coffee
  1. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
  2. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One

    eCommerce is becoming more and more complex. Yet at the same time, consumers expect an increasingly simplified experience. That’s why the future of transit and payments simply must be a single, seamless processes enabling travelers to get where they need to go, without giving payments a second thought. Moshe Selfin, COO & CTO of Credorax discusses how next generation payment technologies is just the ticket when it comes to a tomorrow’s transport experience.                     

  3. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
    With a 40% International customer base (and growing) what are the current challenges with our payment platforms? Capturing our Asian payment platforms into our website: the challenges of creating partnerships. Building on our Chinese New Year payments project for future developments
  4. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
  5. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
    Creating a payments and ticketing system which has flexibility and simplicity at its core Developing the platform with a new mindset of agile working and innovation The current ticketing and payment landscape Sharing details on our platform and how Skanetrafiken envisage the future of payments
  1. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two
  2. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two
    Hear directly from Deutche Bahn and understand their new ticketing strategy based on blockchain technology.
  3. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two
  4. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two

    Ticketing technologies have emerged but which of this ticketing technology could prepare us for the future? Let’s discuss barcodes, mobile phone technology, NFC and beacon (Bluetooth) technology.

  1. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three
  2. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three

    Public Transport Authorities and Operators possess a wealth of data – even more than they realise. This presentation will highlight which data sources are available. And even more important, how data analytics of this data can lead to game-changing insights, including identifying patterns of mobility behavior, determining accurate demand prediction and their impact on the transport operations, or enriching the mobility services for travelers.

  3. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three
  4. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three

    70% of all data-driven projects fail to meet expectations. What are the causes? And how to make sure your data project will be a success? In this presentation Zight shares its data-driven performance improvement approach, and the impact it has made on the Capital District Transportation Agency in Albany (NY, USA).

  5. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three

    The Barcode Project is the first step on the journey towards fulfilling the RDG ticketing in the cloud vision and was developed to enable the existing barcode schemes to achieve scale, offer an improved customer experience and to deliver a nationwide, interoperable scheme. Join Rail Delivery Group as they explore the insight into Barcode usage and outline the data driven decisions made as a result.

  1. Coffee and Networking Break
  1. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
  2. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
    The region's new public transport system, the Integrated Automated Fare Collection and Ticketing System for public transportation, which is expected to be completed and operational in the forthcoming year, is one of the most advanced solutions in the world. This session will discuss the latest developments in barrier less ticketing, QR code, GPS and in-app solutions. Attend this session to understand how they are getting ready ahead of the 2022 Fifa World Cup.
  3. Theatre One

    IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
  1. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two

    Growing competition among the transit operators along with growing demand on the introduction of new and improved services, impose new demands on the smart ticketing solutions. These demands can no longer be addressed by the conventional solutions. We address these demands with our 360° Smart Ticketing solution that at the same time shortens the time-to-market and lowers the capital and operational expenditures.

  2. Theatre Two

    TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two
  3. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two
  4. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two
    Join this session to hear about serious reform types of challenger technology and options that will be available.
  1. Theatre Three

    03 - PASSENGER SERVICES

    Theatre Three
  2. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three
  3. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three
  1. Lunch and Networking Break
  1. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One

    This presentation will outline our journey to today’s fully smart multi-operator ticketing environment, highlight key benefits of multi-operator ticketing and discuss complexities within the UK’s deregulated market around delivering such a scheme.

  2. Theatre One

    IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One
  3. Theatre One

    01 - IMPROVING THE TRANSIT PAYMENTS EXPERIENCE

    Theatre One

    Technological advancement has triggered an evolution in payment over recent decades. However, selecting and implementing the most suitable solution has gotten more challenging. This session will demystify the current ticketing and payment landscape.

  1. Theatre Two

    02 - TECHNOLOGIES SHAPING THE FUTURE

    Theatre Two
  1. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three
    How can ticketing make it easier to use train and busses for sustainable mobility? The world community has become aware of the high co2 footprint from air travel. Discuss plans for 2050
  2. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three
  3. Theatre Three

    03 - BIG DATA: CHALLENGES, OPPORTUNITIES AND INITIATIVES

    Theatre Three
  1. Coffee and Networking Break
  1. Theatre One

    01 - Closing Plenary Session LOOKING AT 2021 & BEYOND

    Theatre One
  2. Theatre One

    01 - Closing Plenary SessionLOOKING AT 2021 & BEYOND

    Theatre One
  3. Theatre One

    01 - Closing Plenary Session LOOKING AT 2021 & BEYOND

    Theatre One
  4. Theatre One

    01 - Closing Plenary SessionLOOKING AT 2021 & BEYOND

    Theatre One
  1. End of Transport Ticketing Global 2020
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