5-6 March 2024
Olympia London
5-6 March 2024
Olympia London
Transport Ticketing Global is the world's largest forum for smart ticketing and mobility, gathering over 1,000 transport professionals from 60 countries. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering is the platform for transport professionals to set the smart ticketing industry agenda. Take a look at the conference programme from this year's event. The 2024 programme will be announced closer to the event.
Presenting the latest global trends in Urban Mobility payments, from hundreds of cities and billions of taps and updating on the global initiative to leave no rider behind.
Ticketing was implemented to stop staff skimming off the top. Fares are no more than payment for service. Public Transport has spent centuries overcomplicating both to the point where consumers have lost complete trust when making public transport decisions (where they have a choice). In this session, we will explore if now is the time to end the concept of ticketing and fares forever.
Every passenger is entitled to a compelling and consistent ticketing experience when travelling on public transport.
Join this session to learn how Conduent Transportation delivers inclusive and accessible solutions to many types of passengers throughout the world, fostering a positive impact on the daily life of millions through innovative technology.
May will be the 20th anniversary of the launch of Oyster in London. This presentation will consider how first Oyster, and then contactless payments, have revolutionised the world of fare collection. It will then explore some of the unintended consequences that have arisen and what these mean for the future roadmap of innovation in the evolution of paying for travel.
When cities embrace digital payment systems, they embrace the potential to create more efficient, inclusive, and sustainable travel experiences door to door. Optimizing the passenger experience is critical to supporting these ambitions, and digital payments can play an important role by giving riders simple, flexible, and secure ways to pay.
In this session you will hear directly from three transit operators on their experiences of implementing new ways to pay. Listening from cities across Europe, North America and Asia, you will hear how they evolved their digital payment infrastructure in a flexible, efficient, and scalable way.
The Land Transport Authority (LTA) of Singapore has embarked on an e-payment journey to encourage commuters countrywide to (i) switch to using fare payment methods compatible with the country’s open loop payment platform branded SimplyGo, and (ii) use e-payment rather than cash for top-ups done at Ticketing Machines. Join this session to learn more about Singapore’s progress in their e-Payment journey and measures taken to get there.
Today London’s public transport users can just tap their card and go, safe in the knowledge that the price they pay will be the cheapest available, whether that’s for a single journey, a full day’s travel or across the whole week. While technology made this achievement possible, it also required a clear guiding vision for TfL’s fares policy as the fares proposition evolved. In this session we will explore how that vision has been realised, focussing on the wider policy context, and consider the challenges that lie ahead.
At Northern, we have set out a vision to grow our digital channel share; migrating customers away from legacy channels and changing retail behaviour. In this session, we will showcase how this has been achieved, using a marginal gains approach and through the power of influencing to smash our goals and ultimately deliver our vision.
What is the business case for open payments, does it really increase ridership, removes friction and attracts different groups?
Is there a need for closed loop at all? How about the unbanked customers and those who don’t want to use bank cards? Does open loop replace the inclusive nature of a closed loop system?
The costs and loss of control that open payments entails
Regional difference closed loop vs open loop (Asia’s closed loop systems – Octopus (Hong Kong), Suica (Japan) vs Europe’s open loop systems – London, Rome, Stockholm) vs US
Are discounted fares the right response to the cost-of-living crisis?
What are the economic implications for public transport and what are the lessons for other countries or regions that are considering similar schemes?
ABT opens up a plethora of opportunities in terms of passenger experience, operational optimisation, customer relationship management, and future proofing, such as enabling MaaS and growing non-transit revenues. Yet despite this, uptake of full ABT systems has been relatively slow, and many of the systems that have been deployed remain in their infancy. This panel will discuss why this is, and what the future may hold for ABT in transit.
The Covid-19 crisis deeply changed mobility behaviours and expectations. To face these challenges, data and digital innovations can help assess current transportation offers, services and experience and upgrade or design new ones. From new sources of data to track mobility patterns to Mobility on Demand (MOD) in real time and Mobility as a Service (MaaS), Keolis is accelerating its customer-driven and digital mobility offer to bring about a reduction in private car use.
When thinking about revenue protection, there is more to consider than just inspections. Have you considered protecting the entire system?
This presentation discusses the implementation of Account Based Ticketing Systems in the African environment and the associated challenges. Our goal is to overcome the challenges unique to the African environment in order for the many benefits of ABT to be realised. Our proposed ABT solution is a highly sophisticated and efficient solution. It delivers a hosted solution that is scalable, flexible and cost effective. The presentation discusses the seamless migration from an extensive card centric solution to ABT in an extremely restrictive timeframe, ensuring minimum disruption to commuters.
This session will look at how NXP is enabling transport operators to offer new mobile ticketing solutions to passengers for seamless mobility experiences. The presentation will give an overview on the scope and complexity of implementing a mobile solution as well as detailing the benefits for the different ecosystem players. Join this session to get:
• Key insights and learnings from recent installations
• Overview on MIFARE 2GO cloud service, new features, integration with new wallet providers
It is clear that there are a number of different approaches to ABT. Join this panel to explore the different models of fare collection delivery to achieve ABT.
What pitfalls should PTO’s and PTAs avoid when upgrading their AFC system to ABT?
What trends are we seeing across Europe and the world now relating to ABT?
Where and how do we see ABT developing? What does the future look like and what opportunities are there to exploit for agencies that deploy ABT?
Will we ever achieve true MaaS or will we sett;e for MaaS lite?
How to overcome key challenges: existing digitization gaps in ticketing at local, regional & national level, lack of understanding of stakeholders needs and roles, regulation and governance
The role of account-based ticketing and open payments in the growth of MaaS
Loyalty schemes – Gamification for public transport
Denmark has over the last ten years implemented travel journey planning and ticketing nationwide across all public transport authorities and spanding all different means of public transportation. The next step is to implement a fully integrated digital and mobile ticketing solution nationwide, that limits the need for physical infrastructure and expands the possibilities for personalized customer experiences.
Today, several public transport and rail operators are innovating around seamless mobility and considering how they can use shared mobility services to strengthen their own service network. Join this session to explore how you can use Uber to serve a more diverse population, expand the reach of your own network and reduce the number of private vehicles on the roads. Session will cover topics such as the hybrid on-demand transit solutions, APIs and references around the world.
In this session, the Fares, Ticketing and Retail team from Great British Railways transition team (GBRtt) share what they’re doing to deliver a transformation in rail retailing to deliver a better experience for customers and improve the financial sustainability of the railway. There will be several GBRTT subject matter experts available to answer your most pressing questions.
Thales design, produce and install hardware equipment (gates/validators) enabling passengers to travel safely and ensuring the collection of revenues to operators. We help mobility and transportation customers increase their performance by management and maintenance of their critical Fare Collection solutions, to extend the overall lifecycle and be at the frontend of new trends and developments.
Renfe had launched the integrated mobility platform to move around Spain and that makes Renfe the first public company to manage door-to-door mobility services.
It is the first mobility service in Spain that seeks to promote public transport and private collaboration in the sector through a comprehensive mobility platform that integrates a wide variety of transport (train, taxi, VTC, motorcycle or scooter). Its implementation will be progressive over the next 5 years, Renfe will incorporate more transport operators and other complementary services. The platform allows planning, booking and paying without leaving it.
In this session, the Fares, Ticketing and Retail team from Great British Railways transition team (GBRtt) share what they’re doing to deliver a transformation in rail retailing to deliver a better experience for customers and improve the financial sustainability of the railway. There will be several GBRTT subject matter experts available to answer your most pressing questions.
One of the challenges faced by public transport operators today is simplifying the purchase of travel tickets. AMT operates in the metropolitan area of Genoa, where the population has a high average age and, in particular, the percentage of population aged over 65 is the highest in Italy. Despite this, there is a strong demand for technological innovation in terms of ticketing systems, which is amplified by the interactions with neighbouring territories and the related phenomena of systematic and occasional commuting. Therefore, like many other public transport operators, AMT on the one hand has to carry on traditional paper ticketing, on the other it pushes towards the most advanced ticketing technologies. This presentation offers a brief but exhaustive path through the transport ticketing available in the Metropolitan city of Genoa.
In this session, the Fares, Ticketing and Retail team from Great British Railways transition team (GBRtt) share what they’re doing to deliver a transformation in rail retailing to deliver a better experience for customers and improve the financial sustainability of the railway. There will be several GBRTT subject matter experts available to answer your most pressing questions.
What is the next generation of mobile-based ticketing solutions: open loop cEMV ticketing, XiXo: CiCo/ CiaCO, CiBo or BiBo – what fits best and when?
Discuss the best solution for your agency and find out how some of these solutions can be implemented cost-effectively at a benefit for the user
How can small and mid-sized agencies offer mobile ticketing in a modular and cost-effective manner
QR code ticketing – a quick win or a long-term solution. Are QR codes a long-term solution for smart ticketing?
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A conversation with public transport authorities and MaaS providers. How are they leveraging Open Loop to innovate and meet passenger’s needs? What else can we do to make Urban Mobility simpler, smoother and drive up ridership?
This session will introduce the Tagless fare payments based on BLE technology, which allows a Be-In and Be-Out ticketing scheme based on its recent pilot project in Seoul Metro and City Buses. It will also discuss the Tagless payment technology as an enabler of accessible and seamless travel.
Data – it’s a hot topic. How do you use it? How can you become more efficient? How can you better understand your customers? That’s only the tip of the iceberg. It allows you to not only assess the current situation, but it allows you to plan and even to predict the future. Richard will be sharing some of the ways data can help operators and local authorities improve public transport operations.
Challenges of seamless travelling
How to harmonise ticketing?
Necessity of standardisation
Building bridges between schemes
Governance in ticketing
MDMS are digital platforms helping passengers, either directly or indirectly, compare different travel options, including prices, and can facilitate the sale of and payment for mobility products from different operators, both across modes and within modes. By doing so, MDMS can help improve the efficiency, sustainability, and resilience of the transport system, while increasing the comfort of making travel arrangements for multimodal trips from one location.
Challenges of seamless travelling
How to harmonise ticketing?
Necessity of standardisation
Building bridges between schemes
Governance in ticketing
The Rail Data Marketplace (RDM) aims to simplify access to both open and chargeable rail data, making it discoverable, accessible, interoperable and reusable. RDM will open rail data up to a wider user base via a single strategic platform, stimulating innovation, making information more transparent, enabling new customer focused products, pioneering ticketing solutions and services to enhance passenger experience and drive operational efficiency through better use of data.
OSDM is a B2B Rail Sector Initiative (Railways + Ticket Vendors + IT-Systems Providers) seeking an Open IT- Specification for standardized interfaces/APIs, enabling dynamic tariff data exchange between companies, for rail and other modes of transport. This presentation will consider how OSDM will optimize customers’ experience along the whole transport chain by improving access to cross-border mobility services.
Unlock the full potential of your transit business with Worldpay as we define "The Model of Transit Partnership". Discover the key components of a successful payments processor partnership, including compliance with regulations, integration of multiple payment methods and support for various systems in the US, Canada, and EMEA region. Learn how the payfac model can provide advanced features and localized solutions to take your transit services to the next level. Join the ranks of industry leaders like Worldpay and Payrix by utilizing the insights and strategies we will discuss.
Ticket barriers in train stations have quickly become exactly that – a barrier! The increased adoption of biometrics in everyday life is giving rise to a plethora of opportunities. At LNER we are imagining what the future of ticketing will look like. This presentation will talk through the topic of biometrics in ticketing and what other applications this technology has to deliver game changing customer experiences.
For 30+ years Samtrafiken has enabled combined travels between all operators in Sweden. Now we’re building a new national distributed solution where we will source copy-protected digital tickets from the operators’ ticketing systems, combine them, and distribute them to sales channels. This solution is made possible with the use of open standards like NeTEx, OSDM and BoB.
Introducing the mobility scheme in Barcelona metropolitan area offers which has undergone a migration towards a seamless multimodal mobility showing the importance of global and transversal approach in the ticketing structure in urban environments to support our public transport.
The presentation will address the benefits and issues that arise from using a multi token ticketing approach, with barcode, open and closed loop EMV and for the time being the closed loop OV chipcard system. The presentation will also focus on the steps we are taking to move towards a full account based system, binding subscriptions to open and closed loop EMV cards. The first increment of this system is scheduled to go live before the summer holiday.
TransLink has introduced contactless debit acceptance on all modes of transit. Customers can tap contactless debit bank account cards when boarding buses, trains, and ferries without worrying about calculating the fare. The anticipated popularity of contactless debit along with contactless credit payments could soon lead to the obsolescence of Transit Agency issued smart cards.
Nagarro and Arriva have recently established a new partnership to take digitalisation to the next level. Driven by the same desire to disrupt the market, the unique venture will see Nagarro and Arriva share equal intellectual investment into extending, maintaining, and implementing Arriva’s existing ACE platform. The presentation will take the audience behind the scenes of how Nagarro is helping Arriva achieve its digital goals and together transform ACE into the leading customer experience platform in Europe.
Transport for West Midlands will demonstrate how they are using their smart ticketing systems to get the best out of their Bus Service Improvement Plan and Mobility as a Service; and provide an overview of their current development roadmap that includes cEMV integration and an extensive rollout of Swift on Rail.
The public transport department of Graubünden has started the operation of a next generation EMV-Ticketing in Davos to expand it to the whole region. The system combines the global EMV-Standard with the standard of the integrated public transport ticket in Switzerland. It is one of the first systems that the customer can use "open loop" with a "closed loop" card like the Swisspass. This allows to recognize existing season tickets, social discounts and loyalty cards. The system has also an activated discount programme for frequent travellers as well as the possibility to combine other people, children, bikes or dogs on the same card. The system facilitates access for the customers, but it is also a good business case of effective and efficient use of public funds.
Latin American countries face a unique challenge when trying to evolve public transit fare collection towards open loop and ABT access technologies to improve user experience and simplify the fare collection cycle: an underbanked population. Financial inclusion and multimodal MaaS can help to accelerate the modernization of public transit in developing economies.
Demographic shifts, digital adoption and new expectations for the user experience are among the trends impacting the market and its stakeholders. This presentation will focus on how organizations are preparing for powering payments innovation and the decisions leaders make today to win in the future.
The Great Digital Ticketing Migration is well underway. Customers are transitioning from paper, cash based ticketing to digital ticketing quicker than ever before. This shift is being driven by broader consumer trends, post pandemic buyer behavior, the continued evolution of easier, more accessible ticketing options whilst operators strive to deliver an enhanced customer experience. At National Express Bus this migration is clear. With a continual decline in traditional, legacy purchase methods, we have been working hard to evolve our digital ticketing solutions to meet and exceed customers expectations. This session will focus on Mobile and Barcode ticketing, looking at how and why this technology has evolved and continues to provide business and customer opportunities to ensure that digital ticketing adoption continues to grow..
Public Sector Ticketing Procurement in a Post Brexit Environment. This presentation will outline how the UK Ticketing Suppliers are responding to Procurement opportunities in a Post Brexit world. The National Mobilities Procurement Hub is a national resource for Suppliers and Customers alike, enabling easy access to SaaS as well as Equipment is a fully compliant environment with PCR2015. Such an innovative approach delivers UK Plc significant savings for taxpayers whist reducing the time taken to procure and deliver.
Mobility roaming suggests travellers can use their favourite travel app to book and buy basic travel services from private and public providers wherever they want in the Nordics; what needs to be in place to facilitate this – demography, culture, regulations, standards, and technology?
Will a combination of the National Access Points (NAP) in each country serve as a platform for Nordic Mobility roaming? Will it enable more use of public and private mobility services? What are the risks and benefits for each actor?
NOMAD (Nordic Open Mobility and Digitalization) is a research and innovation project funded by Nordic Innovation and coordinated by ITS Norway that aims to develop an open, pan Nordic mobility system for MaaS solutions. The project explores the concept of roaming as a means to inspire to service agreements between MaaS operators that will benefit individual travelers and organizations, and that will support parallel developments in open data standards within the Nordic region.
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