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Three packed theatres of unmissable content. This is the home of smart ticketing innovation.

Three packed theatres of unmissable content. This is the home of smart ticketing innovation.

The 2024 Transport Ticketing Global conference programme featured unmissable insights from leaders and specialist delivering the most innovative ticketing project around the world. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering was the platform for transport professionals to set the smart ticketing industry agenda. Explore the 2024 agenda below!

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08:00
  1. Theatre 1
    50 mins
09:00
  1. Theatre 1
    20 mins

    Artificial Intelligence (AI) has been in the news regularly for more than a decade, but 2023 was the year it truly took off. In the first 6 months of 2023, ChatGPT became the most rapidly adopted online service in history. For the first time, everyone in the world could access powerful general purpose AI tools, and since then, there has been a gold rush to explore the possible applications of this startling new technology. The signs are that the new era of generative AI heralded by ChatGPT will affect every sector of the economy. So why, after AI had been so prominent for a decade, did it finally take off in 2023? Is the excitement realistic or just hype? Where is the technology going, and what does it mean for transport ticketing? In this talk, Professor Michael Wooldridge from Oxford University will lead us through these issues, and help to understand the true power and potential of the new AI.

09:20
  1. Theatre 1
    20 mins

    In a world where technology is transforming all aspects of public life, what does that mean for the future of ticketing? Hop on a scooter and hop off a driverless bus: let’s explore payment solutions for citizens of smart cities.

10:05
  1. Theatre 1
    40 mins
    • How can ticketing and fare policy be used to help meet agency or operator strategic objectives?
    • How do we optimise ROI in ticketing?
    • What substantial technological advancements will be applied to ticketing in the next 15 years and when will they be deployed in the field?
11:15
  1. THE OPEN PAYMENTS REVOLUTION IS HERE
    Theatre 1
    5 mins
  2. DELIVERING BETTER CUSTOMER EXPERIENCE
    Theatre 2
    5 mins
  3. OPTIMISING DISTRIBUTION SYSTEMS FOR RAIL OPERATORS
    Theatre 3
    5 mins
11:20
  1. Theatre 1
    20 mins

    There is a touch of arrogance if we honestly believe that tapping a card in a digital world to execute what was a paper process is a ‘revolution’. This session will explore the current state and challenge the eco-system of technology, operators and regulators to truly engage and do more to make ‘open payments’ as accessible and transparent as possible.

    Then, just maybe, we can embrace the evolution needed, rather than the revolution alleged.

  2. Theatre 2
    20 mins

    At the center of public transportation is the user, and providing a seamless and secure ticketing experience requires options. Having options for the regular user is important but the occasional user, the tourist, is just as important, and they are increasingly more reliant on technology-based solutions for everyday transactions. Conduent Transportation’s Open Payment Solutions provides options for all users with a single point of validation, competitive implementation times and secure transactions to authorities.

  3. Theatre 3
    20 mins

    Eurostar is synonymous with High Speed rail connectivity between London and Northern Europe, now connecting 5 key markets. In our ambition to reach 30m passenger by 2030, a clear ticketing and distribution strategy needs to leverage technology to enhance the customer experience and market reach. Especially, in an ever increasing competitive environment!

11:40
  1. Theatre 1
    20 mins

    What's involved in running an open-loop PAYG scheme? What do operators and authorities need to factor in to running a successful open-loop scheme? Is the payments industry doing enough to support transit open-loop schemes or are they being taken for granted?

  2. Theatre 2
    20 mins

    With the introduction of generative AI, this gives us the opportunity to rethink the way we interact with our customers and relieve pressures from customer contact teams. Arriva is just at the beginning of this AI journey; however, looking at ways to streamline processes, and deliver the right information at the right time to our customers with the use of generative AI is key in the long term.

    AI is something we believe will play a fundamental role in the development of future road maps. So, what does this mean for our stations and customer interaction in the future?

  3. Theatre 3
    20 mins
    Samtrafiken are building a National Distribution and Sale Solution which creates better prerequisites for continued development of the Resplus service. Resplus is a service for combined and multi-modal travel that Samtrafiken has enabled with almost all of Sweden's carrier parties (40+) during more than 30 years. Sweden's new digital infrastructure will be based on the international and open standard OSDM and we will go live in the first quarter of 2024.
12:00
  1. Theatre 1
    20 mins

    Over the last several years we have seen meaningful increases in the number of cities implementing open loop ticketing to remove friction from rider journeys, simplify urban mobility, and increase ridership. The most successful transit systems around the world have found ways to strike a balance between frictionless open loop ticketing and thoughtful and inclusive closed loop deployments. Please join us for an agency-driven conversation about how the public and private sector are working together to achieve that balance, drive ridership, decrease cost, simplify operations, and ensure inclusive urban mobility across their cities.

     

  2. Theatre 2
    20 mins

    In this session, Ticketer will be shining a spotlight on the recent innovations that were delivered for Transport for Greater Manchester. 

    From enhancements to their cloud-based back-office to the launches of their Next Gen ETM and Smart Gateway, discover the functionality behind the first example of franchising outside of London and how Ticketer support local authorities through consolidating transport to provide seamless passenger experiences.

  3. Theatre 3
    20 mins
    European Railways CEOs are putting a strong focus on their international sales strategy particularly with the Ticketing Roadmap published by CER with the support of UIC and CIT in September 2021, presenting the sector vision and commitments to improve international ticketing. The roadmap envisages implementing the key milestones with a focus on rail by 2025, with implementation being wider extended to multimodal applications by 2030. This presentation will explore how important it is for railways to proactively take actions by themselves to improve European passenger services and lower distribution costs.
12:20
  1. Theatre 1
    40 mins

    Dissect the reasons why the transport operators have been slow to engage with Open Banking.

    • What are the key transit use cases for Open Banking? ' Operators' views: drivers, reservations, and the shades of grey in the middle
    • What is hindering the adoption for transport operators who say they are keen to adopt it as an alternative payment method? ' What is the business case to adopt Open Banking
    •  Will Open Banking be run by transit agencies, or will it be driven by specialist Open Banking solution providers and/or PSP's/Merchant Acquirers?
  2. Theatre 2
    40 mins
    • Effective behavioural interventions to promote public transport and encourage people out of cars. What can transport learn from behavioural responses to other sectors innovating subscriptions, digital payments, loyalty rewards and demand management?
    • Customer needs are clear: fair fares, simplicity of access and reliability. How do we achieve those?  
    • When there is so much choice available how do we inform or educate customers on what's best for them? How can we communicate effectively with the customer?
  3. Theatre 3
    40 mins
    • Discuss the future of the railway ticket distribution and how it would evolve with the use of the right standard's advent of new technologies in order to meet passenger preferences.
    • New business models to bring innovation to international rail retail.
    • Seamless cross-border and multi-operator rail bookings - optimising and lowering costs of distribution capabilities.
13:00
  1. 60 mins
  2. 60 mins
    Grab your lunch and come along to Theatre 1 one to meet our Volunteers from Women in Transport, a not-for-profit that empowers women in the industry to maximise their potential. We’ll have plenty of people on hand to answer any questions you have and to make you feel welcome
13:55
  1. ABT - A WONDERFUL OPPORTUNITY OR A MAJOR HEADACHE?
    Theatre 1
    5 mins
  2. JOURNEY RELATED FRAUD & REVENUE PROTECTION
    Theatre 2
    5 mins
  3. OPTIMISING DISTRIBUTION SYSTEMS FOR RAIL OPERATORS
    Theatre 3
    5 mins
14:00
  1. Theatre 1
    20 mins
    Passengers are often a focal point in fare collection, but we know there's a lot more to it. A passenger may say "cheap fares", customer service staff may say "simple fares", a transit agency may say "sophisticated fares", and operators may say "my fair share of the fares". So how do we keep the whole ABT family happy?
  2. Theatre 2
    20 mins
    With an abundance of purchasing data and little way to interrogate it, Fraud Prevention has traditionally adopted a reactionary approach, responding to triggers often flagged by on-board detection. The machine learning team and Fraud Prevention teams at LNER set out to use new technology to solve an LNER and industry wide challenge.
  3. Theatre 3
    20 mins
    New technologies have sparked innovative models in railway ticket distribution, shaking up traditional contractual relationships between carriers and ticket vendors. These models promise better, more affordable options for passengers without the need for partnerships with carriers. Does this truly present a win-win situation for all customers? Are the claims of superior ticketing options accurate? Moreover, who bears the actual liability for the customer's journey? This presentation unravels the realities behind the hype, seeking to empower consumers and advocate for policies that protect their rights and the integrity of the ticket distribution ecosystem.
14:20
  1. Theatre 1
    20 mins
    City Group of Kuwait has implemented AFC with Account Based Ticketing (ABT) and launched mobile app for their CityBus. City Group has also acquired door2door a German based Demand Responsive Transport (DRT) Platform and launched CityLink Shuttle service - one of its own kind on-demand ride pooling service to complement public transport across Kuwait. This digital transformation is paving the way to develop white label MaaS followed by Supper App providing opportunities to generate both transit and non-transit revenue.
  2. Theatre 2
    20 mins

    How has data influenced TfL’s revenue enforcement? What changes have we made to adapt to post pandemic challenges? How is fare evasion linked to other behaviour challenges? What do we do to coordinate resources and measure output?

  3. POWERHOUSE DEBATES
    Theatre 3
    40 mins
    • How do fare strategies change in response to technological advancements?  

    • Fare capping vs non-fare capping – promoting affordability or discouraging revenue?  

    • Reduced & free fares: what are the economic implications for public transport and what are the lessons learned? 

    • Innovation in ticketing and fare structure

14:40
  1. Theatre 1
    20 mins
    The latest Google Wallet innovations allows transport agencies with contactless ticketing systems to offer a next generation user experience. Learn how to build customer trust, and get full value from fares policy, by meeting the users where they are: their digital wallet. 
  2. Theatre 2
    20 mins

    The move to digital is a game changer from a counter fraud perspective.  The rich data from barcodes and smartcards leaves behind a trail of “data crumbs” that helps detect opportunistic customers who are committing fraud on our railways.  RDG is using this data to counter fraud and make improvements to ticketing standards and developing actionable dashboards which inform operational and strategic decisions. This session will highlight initiatives and collaboration that is enabling RDG to protect taxpayers' revenue and recoup revenue across the industry. 

  3. Theatre 3
    20 mins
    • How do fare strategies change in response to technological advancements?  

    • Fare capping vs non-fare capping – promoting affordability or discouraging revenue?  

    • Reduced & free fares: what are the economic implications for public transport and what are the lessons learned? 

    • Innovation in ticketing and fare structure

15:00
  1. Theatre 1
    40 mins
    • Discuss how ABT can simplify the passenger experience, allowing for seamless multi-modal travel with a single account and the potential benefits this offers to riders.
    • Address the complexities and hurdles that agencies and operators may face when transitioning to ABT systems, including technological, financial and operational challenges.  
    • Examine the privacy and security considerations associated with ABT ticketing, and how these concerns can be addressed to build trust among passengers and stakeholders.
    • Key considerations to discuss with your solution providers for a successful and sustainable ABT migration.
  2. Theatre 2
    40 mins
    • What are the current trends in fare evasion? What is the balance between fraudulent travel and revenue leakage? What are the current approaches to mitigate both?
    • Discuss how data analytics, AI and other technologies can be leveraged to detect and prevent revenue leakage.
    • What are the negative impacts on customer service from Revenue Protection measures? When do the costs of enforcement outweigh the benefits? How is fare evasion perceived by politicians and the public?
  3. Theatre 3
    40 mins

    Join this panel to explore the unique value proposition of transit cards in OEM mobile wallets and how they differ from transit operator apps, traditional cEMV payment cards. 

    • Explore how card virtualisation technology is transforming the way commuters' access, pay & use transit services, making mobility more convenient and user-friendly. 

    • Discuss the enhanced customer experience, security advantages, cost savings and data benefits offered by virtual cards. 

    • Learn how card virtualisation ensures adaptability and scalability for transit systems, paving the way for future innovation in fare collection and wider mobility services 

15:55
  1. OPEN LOOP VS CLOSED LOOP
    Theatre 1
    5 mins
  2. CREATING VALUE FROM TRANSIT DATA
    Theatre 2
    5 mins
  3. PROCUREMENT MODELS: OWNERSHIP VS SAAS VS OPEN SOURCE
    Theatre 3
    5 mins
16:00
  1. Theatre 1
    20 mins

    In 2023, Thales won the project to provide, install, commission, operate and maintain the ticketing system for the Mexico-Toluca Interurban Train, for a duration of 7 years. This presentation will focus on the challenges encountered during the project: delivery of the overall scope of the project based on a fee-for-service model; the integration of recently introduced functionalities in the Mexican public transport payment ecosystem, such as EMV in transit and QR code; and the most significant  challenge, ensuring a successful implementation and go-live within an exceptionally tight schedule.  

  2. Theatre 2
    20 mins

    In this insightful presentation, we tackle the challenge of demystifying bus fares by leveraging the potential of open data. Understanding that transparent and accessible fare information is fundamental to fostering passenger trust and encouraging public transit use, we explore innovative ways to transform the fare experience. The discussion delves into the benefits of providing open data on bus fares, emphasising the need for clear and standardised information that is easily accessible to passengers. We showcase how open data initiatives can eliminate confusion, improve fare transparency, and empower passengers to make informed decisions about their journeys. Key topics include the integration of open data in developing user-friendly mobile apps, enabling passengers to plan their trips, estimate costs, and choose the most cost-effective routes. We also explore the role of open data in promoting integrated ticketing systems, ensuring seamless transitions across different modes of transportation. 

  3. Theatre 3
    20 mins

    This session will describe the technology and procurement strategy of Victoria’s Department of Transport and Planning for the delivery of a new Account Based Ticketing System across the State. This presentation describes Government priorities and the outcomes that were sought from the procurement accordingly and shares some of the lessons learnt. This presentation will also explore aspects of the strategy design, structure and its implementation. I will also provide an update on how the transition was performed successfully and the delivery of the ticketing program is progressing.

16:20
  1. Theatre 1
    20 mins
    This session will explore some of the factors that TfL have found impact transit authorities’ ability to recover funds from open loop payments. This presentation looks at work TfL has carried out over the last year, which includes a deep-dive into the scenarios that prevent funds being recovered and how the ever-changing payment ecosystem is creating vulnerabilities in the Transit Transaction Model.
  2. Theatre 2
    20 mins
    The UK Rail ticketing landscape has been transformed over the last decade as we move away from Magstripe tickets towards digital. RDG has supported that transformation, capitalising on rich datasources to generate the right data visualisations and dashboards to generate buy-in at all levels. Here we talk about how that data continues to drive performance improvements.
  3. Theatre 3
    20 mins
    Learn more about the methods to modernise the Ticketing Sales Channels and enable PTO's to react to customer demands quickly and in a risk-free manner. Cost-effectiveness, fast deployment and no integration with existing systems. The presentation outlines a pathway to urban transport success. Discover the business idea that paves the way for smarter and more efficient services in the urban environment.

     
16:40
  1. Theatre 1
    20 mins
    Customer obsession emerged as a focal point for excellence becoming a key driver of business growth. But our research is telling us that this is not the direction of travel today. Decline in customer obsession is creating resentment and perception problems, fueling negative impacts on brands' long-term health, growth, and viability. People can only be won over by initiatives that earn trust through tangible support and stability. Join us as we explore how meaningful customer experiences in transport ticketing that build trust can be created leveraging creativity and technology.
  2. Theatre 2
    20 mins
    • Discuss how to gain maximum value by focusing on standardised data for information and operation 
    • The adoption of smart and open data systems
    • Explore how data is transforming transit ticketing, from real-time passenger information to predictive analytics that optimises transit routes and schedules
  3. Theatre 3
    20 mins

    How to interact with agencies to get the best outcome – an Introduction to the new Smart Ticketing Advisory Board (NSTAB) for Scotland.  NSTAB is a pioneering board comprising of different modes, transport authorities, users, and experts to advise Scottish Ministers on the strategic direction for smart ticketing to improve passenger’s experience and help boost use of sustainable public transport modes. The board also advises on the specification of a national technological standard for smart ticketing, to be used in ticketing schemes and to help improve the interoperability of smart ticketing in Scotland, setting the foundation for better ticketing integration, and a more consistent customer experience.

17:00
  1. Theatre 1
    30 mins
    • Overall, does open loop lower the cost of fare collection for most transit agencies?
    • Which costs should agencies rolling out open-loop payments be prepared for (and sometimes are not)? Transaction fees? Keeping terminals certified? Fraud and chargebacks?
    • Can agencies trust the financial industry to handle all their fares, or should they hedge their bets with closed loop?
    • Some agencies are planning to support concessionary discounts with open loop, others are not. What are the issues?
    • Most experts believe agencies still need closed loop; does this tend to limit use of open loop to visitors and other occasional riders
  2. Theatre 2
    20 mins
    • Discuss how to gain maximum value by focusing on standardised data for information and operation 
    • The adoption of smart and open data systems
    • Explore how data is transforming transit ticketing, from real-time passenger information to predictive analytics that optimises transit routes and schedules
  3. Theatre 3
    30 mins
    • What's the best approach for your agency?
    • How to interact with vendors to get the best outcome
    • The changing face of the vendor market ' Multi-vendor approaches as procurement is changing even more
    • How can the private and public sector understand each other's needs when going though tenders? How can suppliers ensure their response is of high quality to be considered?
17:30
  1. DRINKS RECEPTION
    60 mins
09:55
  1. IMPROVING THE TRANSIT EXPERIENCE: A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. NATIONWIDE INTEGRATED TICKETING SCHEMES IN EUROPE
    Theatre 2
    5 mins
  3. THE VISION FOR RAIL IN THE UK – WORKSHOP BY GBRTT 
    Theatre 3
    5 mins
10:00
  1. Theatre 1
    20 mins
    Implementing a new fare payment solution in a city can be daunting. Implementing it in a country with a population of 17.5 million people, 355 municipalities, and dozens of individual public transport operators would seem like an impossible task, yet the Netherlands is on a path to deliver a common nationwide fare payment system. 
    Hear from the implementation leads how it was conceptualized, how obstacles were identified and overcome, and how numerous stakeholders came together to deliver what is a world-leading mobility payment solution that will deliver for public transport and extend into the MaaS ecosystem.
  2. Theatre 2
    20 mins

    Let's talk about an evolution, instead of a revolution. Stay grounded in your ticketing decisions amidst new innovations. We want to develop foundational roadmaps with key objectives, emphasizing realistic planning across the short, medium, and long term while also enabling inclusion for future innovation.

  3. Theatre 3
    20 mins
10:20
  1. Theatre 1
    20 mins

    The topic will cover the South African transport landscape, what a successful implementation of MaaS would look like in South Africa, specifically Gauteng (the economic hub of the country), how we are planning to achieve MaaS, what has been done so far, the challenges and risks that we are facing and how we are dealing with them, and the lessons learnt.

  2. Theatre 2
    20 mins

    In 2023 the Dutch PTO’s successfully introduced nationwide tapping in and out with a contactless debit or credit card, including mobile and wearable: OVpay. This major milestone is just the beginning of further innovation to make paying for Public Transport more convenient and customer centered. Join the session to understand lessons learned and get inspired by future developments.

     

  3. Theatre 3
    30 mins

    In this session, colleagues from across the industry (GBRTT, RDG, DfT, TfWM & TfGM) will explain their role in delivering meaningful change to customers via the PAYG pilots. Their 'one team, one plan' mentality to Fares, Ticketing & Retail is proven in this working example of how multiple organisations can come together and commit to deliver improvements to the industry and our customers. 

10:40
  1. Theatre 1
    20 mins

    In 2023, The Delhi Metro Rail Corporation (DMRC) has successfully upgraded its Automatic Fare Collection (AFC) system to introduce National Common Mobility Card (NCMC), QR ticketing and future provision for Account Based Ticketing & NFC Media. This strategic initiative aligns with the evolving landscape of transit systems, emphasizing interoperability, digital ticketing solutions, and cashless payment modes. The project involved upgrading various AFC equipment, including Automatic gates, Ticket Vending Machines (TVMs), Ticket Office Machines (TOMs), Add Value Machines (AVMs), and servers at both station and central levels supplied by different OEMs in last 20 years. This session aims to provide in-depth insights into the successful execution of this intricate upgrade, highlighting DMRC's proactive stance towards technological progress and its dedication to meeting the diverse preferences of its passengers. Join the session to learn more about these positive changes in metro travel!

  2. Theatre 2
    20 mins
    In Norway, Entur has created a data-driven sales- and ticketing platform for public transport based upon the Transmodel NeTEx standard. This session gives a brief history of the creation from a technical viewpoint and aims to illustrate how open data and shared services can create a win-win situation for both operators and travellers in a competitive market.
  3. Theatre 3
    20 mins
11:00
  1. Theatre 1
    20 mins

    Get ready to explore the journeys of US agencies as they ditch their old ticketing systems and embrace cutting-edge technology!

  2. Theatre 2
    20 mins
    The Deutschlandticket was launched as a political project by the government with a national tariff of €49 per month. This flat fare for all local and regional transport was introduced on the basis of a common ticketing standard, including central systems provided by the sector organisation VDV eTicket Service. But much remains unresolved because the PT sector and the government have not yet reached an agreement on who should have overall responsibility for the ticket and therefore for revenue sharing, for example.
  3. Theatre 3
    20 mins
11:20
  1. Theatre 1
    20 mins
    Checking in and out with a bank card is presently common in many large cities, all over the world: London, New York, Vancouver, and Sydney. But it is nowhere possible to connect your discount ticket / subscription with the bank card. Till now. In Amsterdam, we started in September 2023 with this new proposition. The goal is to make it easier for (frequent) passengers, for not having to buy an extra card. On the other hand, we must be thoughtful in the implementation. In this presentation Bas and Inge will elaborate on what is needed on forehand, on other possibilities which lie ahead of us and the context to deal with (in the Nederland).
  2. Theatre 2
    20 mins
  3. Theatre 3
    20 mins

    In several countries, electronic ticketing systems were initially designed at city or regional level. In this session, we invite you to share the point of view of a transport operator on the issues of interoperability at national level, at a time when there is a growing need for simplified and seamless travel solutions.

11:55
  1. IMPROVING THE TRANSIT EXPERIENCE – A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. CYBER SECURITY IN FARE COLLECTION - BUILDING CYBER RESILIENCY: KEY STRATEGIES TO SUCCEED
    Theatre 2
    5 mins
  3. DELIVERING MAAS FOR MASSES
    Theatre 3
    5 mins
12:00
  1. Theatre 1
    20 mins

    Denmark has taken a global lead in establishing a coherent mobile-first pay-as-you-go nationwide ticketing scheme free of physical infrastructure for all public transport. The approach ensures a smooth customer centric solution as well as providing significant benefits in terms of low transaction costs. The presentation will give an overview of the project and the risks and levers in taking such an approach for ticketing in public transport.

  2. Theatre 2
    20 mins
    In today’s interconnected world consisting of multi-vendor microservices, identification and management of cybersecurity risk is a multilevel approach. The session will provide insights into the identification, handling, and mitigation of various cybersecurity risks in a multi-vendor ticketing environment. The session will conclude by discussing the new NIS2 EU directive and explaining why effective risk management is essential for achieving NIS2 compliance.
  3. Theatre 3
    20 mins

    Join this session to learn how Almaviva has supported the digital transformation of Unico Campania and the creation of the MaaS ecosystem of the Campania Region in Italy. Unico Campania, together with Almaviva, has developed the Tap&Go® system based on transit EMV cards and domestic payment circuit. Travelers, tourists or citizens, moving around Campania Region, can access the LPT operated by 14 Companies. The MOOVA Best fare calculator applies multiple fares zones, from single trips, to hourly integrated and daily tickets. The Unico Campania Use Case shows that integration and cooperation between the various stakeholders underlying an integrated mobility ecosystem requires the implementation of an organizational structure, supported by a shared technological scenario.

12:20
  1. Theatre 1
    20 mins

    In today’s landscape of modern transport payment solutions, mobile ticketing has become the new norm revolutionising how passengers pay while seamlessly moving from one point to another. By leveraging NFC-enabled smart cards, public transport has seen unprecedented benefits, with mobile technology further elevating the passenger experience. This session delves into the complexity of implementing mobile ticketing solutions through recent implementations and its benefits for different ecosystem players, showcasing the evolution towards seamless, secure, and user-friendly transport ticketing systems enabled by NXP.

  2. Theatre 2
    20 mins

    Transportation is a complex infrastructural sector that is facing significant cyberattacks in the last few years. With the development of organised cybercrime groups and the advent and implementation of new technologies such as the Internet of Things and Artificial Intelligence, the threat landscape is bound to become more sophisticated and diverse in the coming years. This talk will review past incidents and the current cyber-risks for the sector and will identify lessons learned or that should have been learned from past experiences and the challenges that might arise in the future considering the developing threat-landscape. 

  3. Theatre 3
    20 mins
    5 years after its launch, Jelbi has left its mark on the mobility landscape of Berlin with more than 150 Mobility Hubs throughout the city and 90% of all sharing vehicles available in the Jelbi App. This case study presents some of the project 's most notable achievements and sheds some light on the challenges that lie ahead.
12:40
  1. Theatre 1
    20 mins
    You enjoyed open-loop ticketing, you will love closed -loop EMV ticketing. Thales helps transit authority rationalize their infrastructure and launch EMV closed loop ticketing. Thales's customers can propose the best possible user experience to their travellers and leverage Thales white label technology and existing connection of Thales to eWallets to limit their cost of operation to a minimum. Attend to see how!
  2. Theatre 2
    20 mins
    • Understanding cyber security risks & strategies to improve cyber security across the railway.
    • Vulnerabilities in transit ticketing: identifying weaknesses and threats. Is AI a growing cyber threat to transit?
    • Defending against evolving threats' - strategies and technologies to protect ticketing systems from constantly evolving cyber threats.
    • Incident response and recovery - how to quickly detect and recover from cyberattacks to minimize disruption to ticketing operations.
  3. Theatre 3
    20 mins

    Successful MaaS delivery is a complexity of two parts. Firstly, service integration and secondly, growth in users. Solent Transport, under the DfT funded Solent Future Transport Zone launched Breeze in October 2022 and has developed its understanding about the reality of growing the market for a MaaS product in the months since it went live. This session will explore the challenges of aligning an adaptable marketing strategy with iterative product development, and the opportunities and learnings from engaging customers and creating advocates during the large-scale trial of a MaaS product delivered by local government and private sector partners.

13:55
  1. IMPROVING THE TRANSIT EXPERIENCE: A GLOBAL OUTLOOK
    Theatre 1
    5 mins
  2. ACCELERATING THE DIGITAL TRANSFORMATION
    Theatre 2
    5 mins
  3. DELIVERING MAAS FOR MASSES
    Theatre 3
    5 mins
14:00
  1. Theatre 1
    20 mins
    A few years ago, the finances of Mexico City's public transportation system were undergoing an important fraud that prevented any progress in ticketing issues. Through security and control mechanisms it was possible to financially clean up the ticketing system, to continue towards a transformation of the system: integrating all modes of transport in a single prepaid card, starting with open payments, extending the prepaid card to the megalopolis and, most importantly, making a better travel experience for the nearly 8 million people who use public transport every day. 
  2. Theatre 2
    20 mins
    This session will explore the wide range of public services provided to Kyivans by Kyiv Digital city application that with the beginning of the war quickly transformed from the transportation app to a life-saving tool. Kyiv Digital is functioning as a hub for all digital services as security services, smart mobility and parking, air quality monitoring, e-democracy and housing services. The presentation will give an overview of our project, how it cares about citizens' comfort and safety, and our plans for further development. 
  3. Theatre 3
    20 mins
    JRE has introduced a transportation IC card, which not only enables mutual use with transportation operators throughout Japan, but it can also be used in many aspects of daily life. This presentation will introduce JRE's efforts to realize MaaS and further developments such as administrative collaboration and system renewal.
14:20
  1. Theatre 1
    20 mins
  2. Theatre 2
    20 mins
    In the last couple of years, more and more countries have introduced climate tickets in Europe. These affordable public transport passes have been exceptionally popular helping households with the rising cost of living and cutting greenhouse gases emissions. As part of its campaign to make public transport accessible and affordable for all, Greenpeace published a ranking of the existing schemes. What are the best measures in Europe? Lorelei Limousin will present the key findings of the Greenpeace report and share what the NGO sees as the main benefits and factors of success of climate tickets. 
  3. Theatre 3
    20 mins
    • Should the MaaS ecosystems by driven by the private or the public sector?
    • Key questions that transit agencies need to address when developing a MaaS offer.
    • What’s the best route map for MaaS?
14:40
  1. Theatre 1
    20 mins

    Express Rail Link (ERL), the first airport-link rail operator in Kuala Lumpur, has undertaken a strategic technological advancement initiative to fortify its business partnerships. This forward-looking endeavor, initiated in 2010, was geared towards establishing an integrated and scalable ticketing system that fosters interoperability for an enhanced passenger experience. This session will delve into our experience in leveraging technology to build a worldwide network of ticketing partners. We will discuss how we strategically drive B2B business by capitalizing on our partners' strengths to fuel growth in the B2C market. Furthermore, we will outline our vision and expectations for the years ahead.

  2. Theatre 2
    20 mins

    Close to 30% of Californians are either underbanked or unbanked. They have no access to credit and often use cash and non-bank payment methods to avoid the minimum balance requirements and high fees of US banks. This poses a significant hurdle to digital payment acceptance for merchants, such as the 250+ transit agencies in California, with smaller transactions that need to process in rapid succession. Cal-ITP is a group of initiatives and strategies to incentivize acceptance and use of customer-friendly, open payment methods, including for customers who are entitled to a price discount.

  3. Theatre 3
    20 mins
    • Should the MaaS ecosystems by driven by the private or the public sector?
    • Key questions that transit agencies need to address when developing a MaaS offer.
    • What’s the best route map for MaaS?
15:00
  1. Theatre 1
    20 mins
    Join this session to learn about the transport ticketing map in Brazil: payment methods, technologies and suppliers. This session will give an overview of different regions and business models. 
  2. Theatre 2
    20 mins
    In January 2024 Transdev will start to offer an automatic 'loyalty' discount to their customers in the Netherlands. In three steps they can get this new offer based at the OVPay payment scheme (with a regular debit card). Join this session to learn more about this huge step into customer centric ticketing with personal services.
  3. Theatre 3
    20 mins

    The complexity of multimodal transport system and urban development in Bucharest-Ilfov metropolitan area generates major challenges in terms of integration of systems and re-design of the transport system. The implementation of the MaaS concept could be a force to accelerate the evolution of urban and sub-urban transport and mobility services in this area. The transition to the new concept has to be start with one of the most important components of MaaS, ticketing system. Existing ticketing systems in this metropolitan area are described as well as the challenges of integration of various transport modes (operations, fares, ticketing) and based on this context the technical solution which is the candidate to facilitate the implementation of MaaS is presented.

15:20
  1. Theatre 1
    20 mins

    Lagos, one of the fastest growing economies in the world with a population estimate of over 24million has unique transportation challenges that require unique solutions. One of such unique solutions is the development of the ticketing system to meet the needs of the ever-growing megacity. This session shall touch on the unique nature of Lagos, the dynamics considered for developing a ticketing solution for the people and what the future holds.

  2. INTEGRATED TRANSPORT – CREATING A SEAMLESS MULTI-MODAL TRAVEL EXPERINCE IN THE UK
    Theatre 2
    20 mins
    Join this session to hear more about the future of ticketing systems for the North of England, the adoption of smart and open data systems & the integration of future mobility systems.
  3. Theatre 3
    20 mins

    TfWM will provide a progress update on the project.  This session will cover the completed process of specification development, an overview on extensibility opportunities and the latest on the procurement process with updated timeline.   

15:40
  1. Theatre 1
    20 mins

    In the current operating environment in England the DfTs £2 single fare cap and cities delivering or favouring franchising, why are multi-operator ticketing schemes still important.  John will explore how the schemes provide for different groups and what makes TravelMaster a success compared to other areas. Also covered will be how convenience is as important as the tickets and why schemes are fundamental in driving different ticketing technology/media.

  2. Theatre 2
    20 mins
    Many parts of Wales lost access to the national rail network over 50 years ago but as part of a pioneering scheme some communities are being virtually reconnected with regular long distance coach services and through rail ticketing that can be purchased via any national rail retailer. This session looks at how this has been achieved and the successes so far as well as looking forward to how the scheme will be expanded to encompass communities throughout Wales in the next few years. 
  3. Theatre 3
    20 mins
    As central banks begin to solidify their thinking around CBDCs, particularly with a focus on payment system resilience and inclusion as the use of physical cash declines, the implications for related areas, such as transit payments, are beginning to become clear. This presentation will cover the progress of CBDC programs, their main features and the likely implications of their introduction for transit systems.
16:00
  1. Theatre 1
    5 mins
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