Transport Ticketing Global 2025 - Roundtables

Join us for a compelling roundtable discussion focused on optimizing card-not-present (CNP) payments in the realm of urban mobility. As urban transit systems evolve, the need for seamless, secure, and efficient payment solutions becomes increasingly critical. This session will explore innovative strategies and technologies to enhance CNP transactions, ensuring they are as reliable and user-friendly as traditional tap-and-go methods.

Participants will delve into the concept of omnichannel payment solutions, examining how they can be leveraged to create a cohesive and integrated payment experience across various platforms and devices. This includes managing your portfolio of payment experiences, such as smart card top-offs, QR code payments, app-based transactions, and web-based payments. Industry experts will share their perspectives on overcoming the unique challenges associated with CNP payments, such as security concerns, fraud prevention, and customer experience.

This collaborative discussion aims to identify best practices and innovative solutions that can be implemented to support the growing demand for versatile and inclusive payment options in urban mobility. By addressing these key areas, we aim to provide a more comprehensive and user-friendly payment ecosystem for all users.

Open Loop systems bring with them many benefits including increased ridership and reduced costs for operators. Not to be forgotten amongst this is the great potential for unprecedented levels of interoperability that have the power to integrate mobility services and unify disparate transit agencies in countries and cities around the globe. How can transport agencies harness interoperable back offices and tokenized environments to improve both the rider and transportation authority experience? Join us to hear from some of the world’s topline agencies leading this movement.  

This roundtable will examine strategies used globally to build a cohesive fare data ecosystem, focusing on current initiatives in transit fare and ticketing data standardization. How do we assess how different approaches complement or clash with each other, and uncover strategies that foster a reliable, equitable, and interoperable fare data ecosystem that support healthy ridership? 

Just as physical infrastructure—like buses, roads, and escalators—is essential for navigating a city, mobility data infrastructure is essential as it is the digital backbone of public transportation, connecting travelers to the information they need to make informed decisions. Data standards, like GTFS Fares, are the foundation of this digital network, enabling seamless information exchange across the industry. These standards can emerge through formal organizations with a goal of wide adoption or develop organically as de facto standards. Their governance models range from centralized bodies with authoritative oversight to decentralized, open, or hybrid approaches that encourage broad stakeholder participation, both offering distinct advantages in terms of control, transparency, and collaboration.