Andrew Anderson has worked in public transport and ticketing systems for over 25 years. Starting as Stagecoach Group's very first graduate trainee, he has worked for both operators and suppliers before joining Transport for London in 2003. Andrew was been a key member of TfL's Future Ticketing Project which delivered contactless payment acceptance, with accountability for the business and customer requirements and stakeholder management and more recently has been responsible for sponsoring a range of projects in the ticketing and payments environment including the ticketing changes to enable Night Tube, and most recently delivery of the TfL Oyster app. In addition he has defined and implemented several new ticketing projects and initiatives which have been pivotal in Oyster's evolution, such as the launch of pay as you go on Oyster, the development of the Oyster photocard for child free travel concessionary schemes and the expansion of pay as you go to National Rail services in London. Andrew is responsible for the product life cycle for TfL's revenue collection systems and is now leading on the ticketing system changes to support Crossrail and the introduction of Weekly Capping for Oyster customers.

Ralph Gambetta, Managing Director of Temco GmbH, has a management and a politics background with PhD as well as a strong involvement into the transportation sector. Before joining in 1997 Temco GmbH he has been active in various transport companies such as German Railway, International Railway Union (UIC) and RATP (Paris metro and bus operator). Projects have included the successful smart card project CALYPSO (Contact And contactLess telematics platform Yielding a citizen Pass integrating urban Services and financial Operations) and SINCE project (Secure and Interoperable Networking for Contactless in Europe). Since 2005 he is in charge of promotion at Calypso Networks Association (CNA) and the deployment of smart ticketing schemes. Recently his function at CNA was extended to General Secretary. Further, he is a member of the German standardisation committee of information technology and smart cards and vice chair of the Smart Ticketing Alliance.

Jeremy has extensive leadership experience implementing fares and smart ticketing systems, balancing the needs of improving passengers' experiences, with commercial and social objectives of Operators and Government/Local Authorities.

In the early 1980s he delivered one of the earliest successful multi-modal electronic ticketing systems in the UK through integration of buses with the new Metro in Tyne and Wear whilst post bus-deregulation leading Busways' fares team and the annual revenue budgeting process that was characterised by further innovative electronic ticketing (Faresaver local passes to cash-starve the competitor). Joining MVA in 1990 (which became part of SYSTRA later that decade), Jeremy helped to deliver the world class TransitLink Farecard by 1992 and through the associated integration and re-deployment of buses in 14 phases saw the MRT patronage soar from 375,000 a day to over 1 million within 18 months with very little or no adverse impact of fares on passengers.

Between 1999 and 2018 Jeremy was instrumental in the design and roll-out of the ITSO specification in the UK that led to over 10 million compliant concession cards being in circulation nationally by 2008 and numerous commercial schemes have followed; many led by the team at SYSTRA on behalf of clients under his leadership. Jeremy left full-time employment with SYSTRA last year but is retained as an Independent currently advising numerous English Councils on Concessionary Travel for 2019-20 and beyond, picking up on familiar work he did in Scotland on reimbursement in the 1990s, pre-ITSO.

Jeremy is passionate about the fares subject matter being addressed from first principles (why are we wanting to do that?!!!) but also after learning the lessons of history (what? not again!).

Louise has worked in research and insight for more than fifteen years and for Transport Focus for the last five years. From 2012 to 2016 she managed the joint DfT and Transport Focus programme, which made sure that passengers’ views on smart ticketing were understood and taken forward in plans for the future. She now works more widely across transport research projects, although maintaining responsibility for smart ticketing work. Before joining Transport Focus she worked in various research agencies on a range of projects for government and commercial clients in education, health, transport, financial and other sectors.

Transport Focus is the independent watchdog for public transport users, covering rail, bus, tram and coach users. It was previously known as Passenger Focus until 2015, when it took on responsibility for looking after users of the Strategic Road Network in England in a similar capacity. It is an evidence-based organisation and conduct and publish multiple projects every year, from the National Rail Passenger Survey to smaller ad-hoc projects, which we use to inform and influence Government and the relevant industries. Its aim is to make a difference for passengers and road users.

Carme Fabregas is the CTO and Innovation Officer at the Metropolitan Transport Authority of the Barcelona Area (ATM). With over two decades of experience in the public transport sector she has been serving in different areas of competence and responsibility mainly involving the fields of ticketing and fare management, automated monitoring systems AVL and real-time data information systems. At present she is mainly committed to the digital transformation strategy development which involves fostering a transformational cultural change by facilitating the expansion of transport into sustainable MaaS. Participant to several international cutting edge organisations, among which the MaaSAlliance and the Smart Ticketing Alliance (STA) being most relevant by having been honored a seat at BoD. In the academic field she is a lecturer and member of staff of the posgraduate course “Smart Mobility: Intelligent Transport Systems at UPC School of Professional & Executive Development in Barcelona.

Simon Laker leads Consult Hyperion’s consulting practice across North America. He is a leading authority on the implementation of open payments systems in public transport, using payment cards as a token for travel. He worked with Transport for London and the major payment schemes to define the operational and transaction models to support the use of payment cards in place of transit tickets in the UK. His work has subsequently been adopted and deployed globally by the Payment Schemes. Simon has extensive experience working within, and complying with, UK & US government procurement rules. He helped the transit authorities in Boston (MBTA), New York (MTA) and Philadelphia (SEPTA) to refine their requirements for a new ticketing service & managed the vendor selection process.

Simon is a recognized expert in the design, test, implementation and operation of secure retail payment services.

Jenny is a keen advocate for shared, equitable and sustainable transport that serves all sectors of society. Before retiring in January 2023, Jennie was Secretary General of ITS (Intelligent Transport Systems) UK a membership organisation that works to deliver the benefits of ITS in terms of economic efficiency, transport safety and environmental impact. Alongside her role on the Board of Bus Users UK, Jennie is the Ambassador of the Network of National ITS Associations, Vice President and Trustee of CILT International and a Trustee of PACTS. In 2023, Jennie was awarded an MBE for services to transport technology.

John is a respected leader in transport ticketing. A Chartered Manager, he has over fourteen years experience of implementing award-winning digital and retail solutions in both the rail and bus sectors. John’s railway career started in station management on a busy commuter rail network in the South East. This gave him a deep understanding of customer pain points and a strong desire to always strive for innovation and improvement in customer experience. He also has experience in bidding for rail franchises and leading on business development opportunities.

Meera is a Psychologist, having spent several years in MoD delivering leadership and change projects. Since then, Meera has worked with HMRC delivering projects to open up revaluation data and digitally transform the business rates appeals system. In DfT, Meera lead the Open Buses Team and a digital transformation programme to open up data about local bus services and public transport across England. Their portfolio includes passenger information, ticketing and experience to drive integration and utilisation of public transport. They place data, insight and intelligence at the heart of transport and public policy development.

Mark Langmead is Director, Revenue and Compass Operations with TransLink.  He is responsible for fare collection, payment technology and the overall customer experience with payments and the Compass smart card program in Vancouver BC. In this capacity, Mark oversaw the introduction of contactless payments on an integrated transit network that carries over 450 million passengers annually. Mark is responsible for the development and implementation of long-term strategic plans and the introduction of new fare products and features to increase ridership, revenue, and improve the overall customer experience. Mark led the introduction of contactless credit card and smartphone payments on trains, buses, Accessible services, and ferries, as well as wearable payment technologies. Currently, Mark is leading a pilot program to integrate car share, bike share and transit payments in Vancouver as well as contactless debit acceptance.