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25 years of TfL Payment and Product Innovations
An examination of TfL’s 25‑year journey from paper tickets to contactless payments, highlighting how innovation has improved customer experience while streamlining operations. The session will share key insights from TfL’s evolution in customer payments and product design, and look ahead to the principles guiding future developments. The audience will gain practical insights into the drivers of successful ticketing transformation, how customer behaviour has evolved, with takeaways relevant for cities, operators, and industry partners.
Speakers
