Transport Ticketing Global 2026

Most AI pilots fail to scale: Harvard Business Review estimates that up to 80% never progress beyond proof of concept. PRESTO is breaking that pattern by creating a center of excellence where agentic AI and machine learning deliver real business outcomes, including customer and contact-center chat solutions, cyber threat intelligence, contract and document understanding,  anomaly and fraud detection, as well as targeted fare evasion and fare inspection. All these efforts are guided by a responsible AI framework. During the session, Steve will share real use cases, our operational model, and the systems that maintain trust and compliance in our AI solutions. Our aim is to offer actionable insights for everyone attending, covering the journey from tap to settlement to service.