Shaping a Smarter Mobility Experience: Trenord’s Digital Transformation Journey

17 Mar 2026
Platform 1

Trenord is accelerating its digital transformation to deliver a seamless, customer-centric travel experience across all touchpoints. The presentation will provide an overview of the company’s recent initiatives in sales, ticketing, and customer care, highlighting how digital innovation is reshaping the passenger journey. A special focus will be dedicated to PAY & Go (EMV), Trenord’s new contactless payment system, in collaboration with FNMPAY and powered by Conduent, which enables smarter, faster and more accessible travel while providing a robust, scalable foundation for modern fare collection and future mobility services. 

Speakers
Mirella Luciano
Mirella Luciano, Head of Business Development and Customer Journey - Trenord
Mathias Serre
Mathias Serre, VP Sales Leader - Conduent
Paolo Zanchi
Paolo Zanchi, Managing Director - FNMPAY