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Panel Discussion: Beyond Islands and Bridges: Is PAYG Interoperability a Step Too Far? (Continued)
- How big is too big for PAYG? Exploring whether PAYG schemes scale safely beyond metropolitan boundaries and how fare value, journey length and issuer liability limits should influence scheme boundaries
- Who carries the risk when schemes connect? Debating risk allocation for cross-boundary travel, including uncovered debt, issuer liability, merchant models and whatever a single overarching merchant undermines local transport governance
- Does interoperability simplify or confuse the customer experience? Examining the real-world impacts on capping, statements, customer support and trust when journeys span multiple schemes, operators and settlement models
- Is interoperable PAYG the right problem to solve? Challenging whether full PAYG interoperability delivers enough benefit to justify its complexity, or whether a mix of clearly defined, co-existing pay-for-travel solutions is a more sustainable path forward.
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