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Panel Discussion: AI in Fare Collection: Hype, Reality and What It Takes to implement It (Continued)
- Do operators have the data quality, standards and governance required for AI to work across fare collection, or are we still years away?
- How to apply AI in environments with legacy hardware, fragmented back offices, inconsistent validations and strict safety/regulatory constraints
- Where AI deployments are genuinely delivering value today (fraud detection, demand prediction, customer service automation) and where the technology is struggling to move from pilot to full implementation
- How AI can improve the travel experience
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