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Online Authorization Pilot on Budapest's Airport Express: Reducing Uncovered Debt
Every city aims to reduce fare evasion while maintaining a seamless and convenient customer experience. In Budapest, the level of uncovered debt rate is significantly higher on the Airport Express bus compared to other lines.This session will explore how Budapest plans to pilot online authorization on this specific route to eliminate uncovered debt, how this approach could influence the customer experience and what other hybrid models may offer viable alternatives (e.g. differentiating online / offline authorization based on card type).
