How to interact with agencies to get the best outcome – an Introduction to the new Smart Ticketing Advisory Board (NSTAB) for Scotland.  NSTAB is a pioneering board comprising of different modes, transport authorities, users, and experts to advise Scottish Ministers on the strategic direction for smart ticketing to improve passenger’s experience and help boost use of sustainable public transport modes. The board also advises on the specification of a national technological standard for smart ticketing, to be used in ticketing schemes and to help improve the interoperability of smart ticketing in Scotland, setting the foundation for better ticketing integration, and a more consistent customer experience.