New technologies have sparked innovative models in railway ticket distribution, shaking up traditional contractual relationships between carriers and ticket vendors. These models promise better, more affordable options for passengers without the need for partnerships with carriers. Does this truly present a win-win situation for all customers? Are the claims of superior ticketing options accurate? Moreover, who bears the actual liability for the customer's journey? This presentation unravels the realities behind the hype, seeking to empower consumers and advocate for policies that protect their rights and the integrity of the ticket distribution ecosystem.