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Lewis Clark
Executive Director of Information and Ticketing Services
,
Transport for NSW
Australia
Lewis is the Executive Director of Information and Ticketing Services at Transport for New South Wales. His role is integral in ensuring customers travelling on Public Transport in NSW have a seamless, positive ticketing experience, and are able to access the integrated transport system. In addition to this, Lewis is responsible for the management and provision of subsidised and concession travel arrangements across the state of NSW, including access to transport for disability sectors, free and subsidised school travel and seniors travel. Lewis also oversees a number of customer information channels, including the opal.com.au website and two contact centres, to ensure consistent messaging, advice and communications about NSW public transport ticketing.Â
He has worked for NSW Government Agencies since 2008 and, prior to his current role, was a senior manager for the project team responsible for the introduction of Opal in Sydney. He has extensive technical knowledge and expertise regarding the Opal Electronic Ticketing System and continues to seek ways to enhance the customer experience.
Prior to his work in New South Wales, Lewis worked in the United Kingdom in a variety of Information Technology, application development and business process outsourcing roles.
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He has worked for NSW Government Agencies since 2008 and, prior to his current role, was a senior manager for the project team responsible for the introduction of Opal in Sydney. He has extensive technical knowledge and expertise regarding the Opal Electronic Ticketing System and continues to seek ways to enhance the customer experience.
Prior to his work in New South Wales, Lewis worked in the United Kingdom in a variety of Information Technology, application development and business process outsourcing roles.
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