Skip to main content
Timothy Woodward

Timothy Woodward

Head of Fares, Ticketing and Retail Strategy, Department for Transport
United Kingdom

Tim is Head of Fares, Ticketing and Retail Strategy at the Department of Transport (DfT) in the UK. A public transport professional with considerable experience in the UK and internationally, across bus and rail, and in a variety of commercial, operational, and policy roles. Tim is currently working on rail fares, ticketing and retail reform with DfT, part of the Williams-Shapps Plan for Rail, which committed to revolutionising how passengers buy and pay for their rail travel. Government is investing £360m in fares, ticketing and retail reforms to provide a better experience for customers and a more efficient and flexible system for train operators and the taxpayer. This will include:

  • Easy, frictionless payment for every journey.
  • Digital tickets across the network.
  • Simplified fares.
  • Pay-As-You-Go expanded outside London.
  • A new ‘go-to’ GBR website and app.
  • Modernised customer service at stations.
  • Simpler compensation for disruptions.
  • Centralised back-office systems.