Neil Shah
Neil is the IT & Digital Director at Arriva UK Trains with a remit that ranges from core operational IT through to the digital customer experience. Neil is responsible for developing Arriva UK Trains’ digital, data and technology strategies in order to support the business strategy. Neil is passionate about driving step change in IT, Digital and Data capability along with people development. With over 20 years experience, Neil is a digital strategy, transformation and change leader with experience working across the entire business, product, commercial and programme lifecycle. Neil has been at Arriva for over 5 years, starting in the UK Bus business and now in the UK Trains business. Previous industry experience includes travel & tourism, retail and recruitment meaning Neil hopes to bring external best practice to the transport industry.