Explore how transport operators and authorities around the world are embracing the latest ticketing technologies, putting data to work and rethinking fare structures to build passenger confidence, increase ridership and recover. 

The Transport Ticketing Digital Summit brought the world's largest forum for smart ticketing and mobility online, gathering over 850 transport professionals from 55 countries. Through in-depth case studies from leading operators, technical product demonstrations, engaging presentationspanel discussions, and round tables, this online gathering helped re-set the industry agenda and map the road to recovery. View the agenda.

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Summit Agenda

Click on the dates below to view the agenda for each day of the Transport Ticketing Digital Summit. All timing shown are UK/BST (UTC+1).

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09:10
  1. 15 mins
    You wouldn’t move your server-based application into the cloud without re-engineering it, so why would you re-create your paper tickets and fares in an Account Based cloud service? This presentation looks at why current products exist, and re-imagines product purpose in an ABT environment.
    Sponsored by
    Vix Technology
09:25
  1. 20 mins

    As the global leader in digital payments, Visa will provide unique insights on changes in customer behaviour before and during the pandemic. Ana Reiley, Senior Director of Global Urban Mobility at Visa will share how to best leverage these insights to design and implement your next generation transportation systems in order to help communities build sustainable solutions.

    View the full programme

     

    Sponsored by

    visa

09:45
  1. 45 mins

    The panel will discuss the following post COVID-19 recovery strategies:

    • Investment strategies & new business models 
    • Ticketing and payment strategies for recovery 
    • Technology and ticketing methods of the future  
    • The new normal of a post-coronavirus transport landscape  
10:48
  1. Discover
    15 mins
    The public transit industry is striving to recover from the impact of COVID-19 on service and passenger numbers. Transit agencies are using different strategies to bring back lost passengers while ensuring a safe journey for the drivers. Open Payment based on cEMV technology – credit cards – offers passengers a fast, secure and contactless payment method at the best fare, an excellent service and a great customer experience. The presentation will discuss the very first cEMV Open Payment project for public transit in Germany that has gone live in September 2020: Passengers use their personal contactless credit cards and mobile payment apps to pay for travel in a Pay as You Go mode. Registration and selection of the right ticket or best fare is no longer necessary: They just simply start their journey by tapping the contactless credit card, smartphone or smartwatch when boarding. The system fully exploits the potential of Open Payment technology and provides capping functionality and best price calculation. It is one outstanding example of utilizing technology to shape the future of transit.

    Sponsored by

    Scheidt & Bachmann

11:15
  1. ABT, Mobile & Contactless Ticketing
    15 mins
    This session will explore how the Covid-19 pandemic is expected to impact on customer behaviours and how TfL has developed its roadmap for revenue collection to respond to expected customer and operating business needs. 
11:30
  1. 15 mins

    This session will outline how the Go-Ahead Group creates & reviews its ticketing strategy, in view of external and internal opportunities and constraints.

11:45
  1. 15 mins

    How do I minimise disruption to existing ticketing and payment systems? What is the financial impact of providing postpaid travel? What do I need to think about in terms of card scheme support and acquirer selection? How will customer service need to change? What numbers do we need to track to know we’re winning? This session aims to tackle some of the most important considerations when planning a cEMV payment system within your transit network.

    Sponsored by

    vix

12:00
  1. 60 mins

    The panel will discuss: 

    • Analyse the complexities of implementing contactless EMV – from an ecosystem of stakeholders to differences in the local environment in terms of structure, policies, standards and regulation  
    • Equity and accessibility issues in regards to contactless payments 
    • How contactless payments will help transform transit: fare flexibility for new workplace norms, improved security and privacy, tapping into data, expanding financial inclusion, improved security and privacy 
    • A practical roadmap for successful contactless deployment 

    Sponsored by

    Visa        Ridango

     

     

13:03
  1. Discover Product Demos
    Discover
    15 mins

    Open payment fare collection systems are transforming transit organizations nationwide— simplifying operations and bringing a new era of convenience to the people they serve. By using proven technology, these systems enable commuters to pay for their trips with the tap of a bank card; eliminating the need to wait in line at ticket machines and counters.

    But, consumers aren’t the only ones who benefit. Most transit agencies reduce their costs, increase rider access, and gain access to valuable rider data. It’s one of those rare situations in life where everyone actually wins.

    View the full programme

    Sponsored by

    conduent

13:18
  1. ABT, Mobile & Contactless Ticketing
    15 mins

    The master and slave validator approach drastically reduces the installation cost. Driver console as main validator. The most functional and minimal in size and cost Vendotek validators for closed and open loop applications.

    Sponsored by

    VENDOTEK

13:30
  1. 20 mins
    Whether skiing in the snow-covered Alps, riding to Top of Europe, or finding a present for those staying at home - the new Alipay Mini program from Swiss Federal Railways makes holidays in Switzerland even more interesting, easier, and more carefree for Chinese Tourists. As Asian tourists are increasingly traveling on their own, SBB is the first company in Europe to launch a mini program on Alipay to directly reach this growing customer segment.
14:05
  1. 20 mins

    As the operator of America’s oldest contactless card-based system, how have WMATA continually reinvented SmarTrip to repeatedly provide added value to their customers. Oh, and why haven’t WMATA gone to open-loop yet?

14:25
  1. 50 mins

    The panel will discuss: 

    • A practical roadmap for successful contactless & mobile deployment  
    • The benefits of contactless & mobile ticketing  
    • The future of ticketing  

    Sponsored by 

     cubersource           thales    famoco

15:15
  1. 15 mins

    Today’s transport systems need to have customer experience at the heart of their services. This requires leveraging multiple technologies and solutions at the same time rather than having single technology based services. In order to stay competitive with a successful transport offering, transport systems need to focus on flexibility, user experience, and transparency while adopting emerging technological trends such as mobile, cloud and progressive/adaptive technologies.

    Sponsored by

    nxp

15:30
  1. Learn
    60 mins

    The panel will discuss: 

    • The benefits of implementing ABT functionality  
    • Challenges of implementing ABT  
    • What’s the best form of ABT: with or without EMV, with or without closed-loop card, online/ offline or a hybrid form? 
    • Can ABT open up new opportunities, business models and provide access to new markets? 

     

    Sponsored by

    Scheidt & Bachmann      masabi     INIT

     

09:00
  1. Enabling MaaS - Technology, Cooperation & Policy
    5 mins
09:05
  1. Learn
    15 mins

    As travel rebounds, how can transit operators leverage/accelerate contactless payment technology to tap into the opportunity? It isn't always easy to implement new digital technology, but with a flexible payments ecosystem, transit systems can rebound at the pace that their riders return.

    View the full programme
     

    Sponsored by

    Cybersource

09:20
  1. 15 mins
    This session will cover the advancements that have been made in delivering connected and personalised end to end customer journeys in New South Wales
09:55
  1. 40 mins
    • How to find a sustainable technical, operating and business model that makes it possible to overcome the challenges raised by the aggregation of different mobility services   
    • Account based MaaS, subscription-based MaaS or delivering MaaS within app? - which model of MaaS will win through? 
    • What will be the winning business model for a MaaS provider? 
    • Legal frameworks for MaaS – who’s in charge? 
    • The role of ticketing and payments in delivering MaaS  

    Sponsored by

    moovit

10:35
  1. EU Wide Integrated Ticketing - Key Recommendations
    40 mins
  2. Interact
    40 mins
    The number of contactless EMV cards in ticketing use is set to increase from 24.8 million to 136.9 million worldwide by 2025 (source: AB Research). Are you considering offering cEMV payments to passengers? Join this interactive roundtable to learn the keys to implementing a successful cEMV transit service and the pitfalls to avoid. Expanding from the cEMV session on day one, our goal is for you to leave this roundtable with a clearer understanding of how to shape your vision for a contactless future.

    Sponsored by:

    vix

12:20
  1. 40 mins

    The panel will discuss: 

    • The value of data created by smart ticketing initiatives. How can data be used to help inform fares reform and other decisions relating to future improvements  
    • The importance of data sharing in public transport & data sharing trends  
    • How can we fully harness the power of data in the transport industry  
    • Understand and discuss the current state of data sharing in public transport – landscape, motivation and barriers  
    • Review the current data sharing framework of various countries and explore the sustainable business models in data sharing  
13:03
  1. Discover
    15 mins
    Moovizy 2 is the continuity and the achievement of a fruitful collaboration between Saint Etienne agglomeration, STAS (Transdev), Cityway and local mobility partners since 2016. Not only it is an appl ...

    Sponsored by

    cityway

13:50
  1. 15 mins

    Seamless cross border travelling sometimes looks like the Holy Grail. In the Dutch Limburg Region, as a part of a Mobility as a Service pilot it is work in progress. Transport Operator Arriva, the Aachener Verkehrs Verbund, Ximedes, Translink Systems and Accept Institute are developing digital components, like a travel right store in connection with a dynamic barcode, price calculation and clearing facilities. Dutch and German travellers with a MaaS app can travel from Maastricht tot Aachen late summer this year, as a first step to more connections. How this works, will be shown in the presentation of Ruud Mollema.

15:05
  1. Fare Models & Policies - Meeting the Changing Needs of your Passengers
    15 mins
    The concept of free fare public transport (FFPT) has been gaining traction in the public discourse as several large cities have implemented or experimented with it. Drawing from the experience of FFPT ...
16:10
  1. Transport Ticketing Awards 2021
    60 mins

    Over the last eight years running the awards, we have seen the smart ticketing industry grow and develop all thanks to the hard work, innovation and collaborative efforts of our community. 

    The last year has been particularly challenging and whilst we can't celebrate in person, we don't want to miss the opportunity to recognise the incredible work done around the world to keep passengers safe, rethink the public transport experience and recover.  

    This year we will celebrate the Transport Ticketing Awards with an online ceremony, allowing our ever-growing number of international followers to take part. 

11:55
  1. Best Practices in Procurement and Technology Selection
    5 mins
12:00
  1. 90 mins

    This session will explain the goals and objectives of TfL’s Project Proteus for the re-tender of the Revenue Collection Contract, and will detail the scope of the procurement, Early Market Engagement exercise, lessons learned, and the next steps in TfL’s preparations to run the procurement for this business critical service.

    Agenda:

    • Background
    • Business Objectives
    • Scope of Procurement
    • Programme Timeline
    • Progress to Date
    • Future Programme
    • How to register interest
    • Q&A
13:20
  1. 40 mins

    Learn about the opportunities in California being delivered through its Department of Transportation's California Integrated Travel Project (Cal-ITP) initiative.

    Understand the innovative approach to procurement of contactless fare collection systems through state-awarded contracts that public agencies can sign onto for payment acceptance devices and transit processor services.

    Hear more about how California is making riding by rail and bus simpler and more cost-effective, including working on GTFS data standards and automated verification for discounted fare benefits.

14:20
  1. 50 mins
    The panel will discuss: What are the best practices for Automatic Fare Collection System procurement & what are the potential risks?  What is the correct price to pay? What are the key trends and fact ...

Summit Themes

The Covid-19 pandemic has undoubtedly accelerated the digital and contactless agenda and forced transport operators and authorities to reconsider how their customers will plan, pay for and travel on public transport. To help the industry to adapt, we focussed the programme on the most important topics and challenges faced by the industry right now. 

  • Account-based ticketing - efficiency, cost-saving, and flexible fares

  • Contactless ticketing - enabling frictionless transit

  • Going Mobile - keeping pace with the accelerating digital agenda

  • Data gathering, sharing & analysis - making the most of data generated by advanced ticketing systems

  • Enabling MaaS - technology, cooperation & policy

  • Best practice in procurement and technology selection

  • Integrated ticketing - creating a seamless multi-modal travel experience

  • Fare modeling & policies - meeting the changing needs of your passengers

  • Open standards - interoperability, security and driving innovation

  • UX & Journey planning - informing & empowering your customers

  • New technologies enabling the smart ticketing world - Biometrics, AI and more

Missed the event? Sign up to watch on-demand

Transport operators and authorities can sign up to watch the summit session recordings on-demand. 

Register Now

Meet the Speakers

Meet the Speakers

Browse the growing line-up of ticketing, payments and mobility experts taking the virtual stage this June. 

Speakers