Digital Summit Agenda

You wouldn’t move your server-based application into the cloud without re-engineering it, so why would you re-create your paper tickets and fares in an Account Based cloud service? This presentation looks at why current products exist, and re-imagines product purpose in an ABT environment.

As the global leader in digital payments, Visa will provide unique insights on changes in customer behaviour before and during the pandemic. Ana Reiley, Senior Director of Global Urban Mobility at Visa will share how to best leverage these insights to design and implement your next generation transportation systems in order to help communities build sustainable solutions.

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The panel will discuss the following post COVID-19 recovery strategies:

• Investment strategies & new business models 
• Ticketing and payment strategies for recovery 
• Technology and ticketing methods of the future  
• The new normal of a post-coronavirus transport landscape  

The public transit industry is striving to recover from the impact of COVID-19 on service and passenger numbers. Transit agencies are using different strategies to bring back lost passengers while ensuring a safe journey for the drivers. Open Payment based on cEMV technology – credit cards – offers passengers a fast, secure and contactless payment method at the best fare, an excellent service and a great customer experience. The presentation will discuss the very first cEMV Open Payment project for public transit in Germany that has gone live in September 2020: Passengers use their personal contactless credit cards and mobile payment apps to pay for travel in a Pay as You Go mode. Registration and selection of the right ticket or best fare is no longer necessary: They just simply start their journey by tapping the contactless credit card, smartphone or smartwatch when boarding. The system fully exploits the potential of Open Payment technology and provides capping functionality and best price calculation. It is one outstanding example of utilizing technology to shape the future of transit.

This session will explore how the Covid-19 pandemic is expected to impact on customer behaviours and how TfL has developed its roadmap for revenue collection to respond to expected customer and operating business needs. 

This session will outline how the Go-Ahead Group creates & reviews its ticketing strategy, in view of external and internal opportunities and constraints.

How do I minimise disruption to existing ticketing and payment systems? What is the financial impact of providing postpaid travel? What do I need to think about in terms of card scheme support and acquirer selection? How will customer service need to change? What numbers do we need to track to know we’re winning? This session aims to tackle some of the most important considerations when planning a cEMV payment system within your transit network.

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The panel will discuss: 

• Analyse the complexities of implementing contactless EMV – from an ecosystem of stakeholders to differences in the local environment in terms of structure, policies, standards and regulation  
• Equity and accessibility issues in regards to contactless payments 
• How contactless payments will help transform transit: fare flexibility for new workplace norms, improved security and privacy, tapping into data, expanding financial inclusion, improved security and privacy 
• A practical roadmap for successful contactless deployment 

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Open payment fare collection systems are transforming transit organizations nationwide— simplifying operations and bringing a new era of convenience to the people they serve. By using proven technology, these systems enable commuters to pay for their trips with the tap of a bank card; eliminating the need to wait in line at ticket machines and counters.

But, consumers aren’t the only ones who benefit. Most transit agencies reduce their costs, increase rider access, and gain access to valuable rider data. It’s one of those rare situations in life where everyone actually wins.

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The master and slave validator approach drastically reduces the installation cost. Driver console as main validator. The most functional and minimal in size and cost Vendotek validators for closed and open loop applications.

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Whether skiing in the snow-covered Alps, riding to Top of Europe, or finding a present for those staying at home - the new Alipay Mini program from Swiss Federal Railways makes holidays in Switzerland even more interesting, easier, and more carefree for Chinese Tourists. As Asian tourists are increasingly traveling on their own, SBB is the first company in Europe to launch a mini program on Alipay to directly reach this growing customer segment.

As the operator of America’s oldest contactless card-based system, how have WMATA continually reinvented SmarTrip to repeatedly provide added value to their customers. Oh, and why haven’t WMATA gone to open-loop yet?

The panel will discuss: 

• A practical roadmap for successful contactless & mobile deployment  
• The benefits of contactless & mobile ticketing  
• The future of ticketing  

Today’s transport systems need to have customer experience at the heart of their services. This requires leveraging multiple technologies and solutions at the same time rather than having single technology based services. In order to stay competitive with a successful transport offering, transport systems need to focus on flexibility, user experience, and transparency while adopting emerging technological trends such as mobile, cloud and progressive/adaptive technologies.

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The panel will discuss: 

• The benefits of implementing ABT functionality  
• Challenges of implementing ABT  
• What’s the best form of ABT: with or without EMV, with or without closed-loop card, online/ offline or a hybrid form? 
• Can ABT open up new opportunities, business models and provide access to new markets? 

 

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