Explore how transport operators and authorities around the world are embracing the latest ticketing technologies, putting data to work and rethinking fare structures to build passenger confidence, increase ridership and recover. 

The Transport Ticketing Digital Summit brings the world's largest forum for smart ticketing and mobility online, gathering over 700 transport professionals from 55 countries. Through in-depth case studies from leading operators, technical product demonstrations, engaging presentationspanel discussions, and round tables, this online gathering will re-set the industry agenda and map the road to recovery. View the agenda.

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Summit Agenda

Click on the dates below to view the agenda for each day of the Transport Ticketing Digital Summit.

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09:05
  1. 15 mins
    Welcome to TTD Summit & an update on the industry 
09:20
  1. 15 mins
    You wouldn’t move your server-based application into the cloud without re-engineering it, so why would you re-create your paper tickets and fares in an Account Based cloud service? This presentation l ...
09:55
  1. 35 mins
    The panel will discuss the following post COVID-19 recovery strategies: Investment strategies & new business models  Ticketing and payment strategies for recovery  Technology and ticketing methods of ...
10:30
  1. Discover Product Demos
    Discover
    15 mins
11:15
  1. ABT, Mobile & Contactless Ticketing
    15 mins
    This session will explore how the Covid-19 pandemic is expected to impact on customer behaviours and how TfL has developed its roadmap for revenue collection to respond to expected customer and operat ...
11:30
  1. 15 mins
12:00
  1. 60 mins
    The panel will discuss:  Analyse the complexities of implementing contactless EMV – from an ecosystem of stakeholders to differences in the local environment in terms of structure, policies, standards ...
13:00
  1. Discover Product Demos
    25 mins
13:45
  1. 20 mins
    The number of Chinese tourists visiting Switzerland increased year on year until the start of the coronavirus crisis. To make public transport even more straightforward for these customers, SBB have c ...
14:45
  1. 45 mins
    The panel will discuss:  A practical roadmap for successful mobile deployment   The benefits of mobile ticketing   The future of ticketing  
15:30
  1. Learn
    45 mins
    The panel will discuss:  The benefits of implementing ABT functionality   Challenges of implementing ABT   What’s the best form of ABT: with or without EMV, with or without closed-loop card, online/ o ...
16:15
  1. UX & Journey Planning -Informing and empowering your customers
    15 mins
09:00
  1. Enabling MaaS - Technology, Cooperation & Policy
    5 mins
09:05
  1. Learn
    15 mins
09:50
  1. 15 mins
10:05
  1. 25 mins
    In this panel:  How to find a sustainable technical, operating and business model that makes it possible to overcome the challenges raised by the aggregation of different mobility services    Account ...
12:15
  1. 45 mins
    The panel will discuss:  The value of data created by smart ticketing initiatives. How can data be used to help inform fares reform and other decisions relating to future improvements   The importance ...
13:45
  1. New Trends & Technologies Enabling the Smart Ticketing World
    15 mins
15:00
  1. Fare Models & Policies - Meeting the Changing Needs of your Passengers
    15 mins
    The concept of free fare public transport (FFPT) has been gaining traction in the public discourse as several large cities have implemented or experimented with it. Drawing from the experience of FFPT ...
16:15
  1. Transport Ticketing Awards 2021
    60 mins
    Over the last eight years running the awards, we have seen the smart ticketing industry grow and develop all thanks to the hard work, innovation and collaborative efforts of our community.  The last y ...
10:25
  1. Best Practices in Procurement and Technology Selection
    5 mins
10:30
  1. 15 mins
10:45
  1. 45 mins
    The panel will discuss: What are the best practices for Automatic Fare Collection System procurement & what are the potential risks?  What is the correct price to pay? What are the key trends and fact ...
13:45
  1. 105 mins
    This session will explain how procurement is shaped in emerging markets and its implications for emerging economies.  

Summit Themes

The Covid-19 pandemic has undoubtedly accelerated the digital and contactless agenda and forced transport operators and authorities to reconsider how their customers will plan, pay for and travel on public transport. To help the industry to adapt, we focussing the programme on the most important topics and challenges faced by the industry right now. 

  • Account-based ticketing - efficiency, cost-saving, and flexible fares

  • Contactless ticketing - enabling frictionless transit

  • Going Mobile - keeping pace with the accelerating digital agenda

  • Data gathering, sharing & analysis - making the most of data generated by advanced ticketing systems

  • Enabling MaaS - technology, cooperation & policy

  • Best practice in procurement and technology selection

  • Integrated ticketing - creating a seamless multi-modal travel experience

  • Fare modeling & policies - meeting the changing needs of your passengers

  • Open standards - interoperability, security and driving innovation

  • UX & Journey planning - informing & empowering your customers

  • New technologies enabling the smart ticketing world - Biometrics, AI and more

Join the global smart ticketing & mobility community

You could qualify for a free full-access pass or an early bird discount. Find out and book now.

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Meet the Speakers

Meet the Speakers

Browse the growing line-up of ticketing, payments and mobility experts taking the virtual stage this June. 

Speakers