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Transport Ticketing Awards Online

 

 

2021 Winners

 

 

 

Congratulations to all of the winners and highly commended recipients for this year's Transport Ticketing Awards

Over the last eight years running the awards, we have seen the smart ticketing industry grow and develop all thanks to the hard work, innovation and collaborative efforts of our community.

We were overwhelmed by the response this year and delighted by the great quantity and quality of the entries - it's encouraging to see evidence of so many innovative ticketing technologies and projects around the world.  Despite the particularly challenging year faced by the industry we received so many last minute entries that we had to extend the judging period to give our very hard-working judges time to read and consider every entry. 

Congratulations to all our shortlisted and winners - see below for our winners!

Digital Champion

Winner

Winner

Ticketer

The judges commented that this is a 'brand new solution for a common problem and with real safety value for the future based on the planned roadmap' 

Most Innovative Customer Serving Operator

Winner

Winner

Snapper Services Limited & Wellington

The judges commented: 'Instead of social distancing being reported to passengers to put them off travelling, this solution prioritised improving the service!'

Best Smart Ticketing Programme (<200k Daily Journeys)

Winner

Winner

NeoRide's EZfare, 3 states, 13 agencies, 4 ticketing apps, 1 system

The Judges commented: '3 states, 13 agencies with 4 ticketing apps now use one system that 98% of EZfare customers say has made purchasing tickets easier'

Best Smart Ticketing Programme (200k - 1m Daily Journeys)

Winner

Winner

National Express West Midlands

The judges commented: 'This is an inclusive solution with a clear roadmap to future expansion to multi-operator services and good evidence of take-up'

Best Smart Ticketing Programme (>1m Daily Journeys)

Winner

Winner

The Moscow Metro - Troika in the Regions of Russia

The judges commented that this is a 'large scale roll out with several passenger benefits' and 'in six months, the daily volume of payments went up 93%.'

Best MaaS Initiative

Winner

Winner

The Moscow Traffic Control Center - The Moscow Transport app

The judges commented that this is a 'large-scale implementation of MaaS that's properly multi-modal with a single payment solution' with 'astounding adoption'.

Ticketing Technology of the Year

Winner

Winner

Tickin-App by DB Vertrieb GmbH, DB Regio AG, DB Systel GmbH

The judges commented that the Tickin-App is an 'easy solution for Be-Out' that 'the simplicity of the customer experience and the lack of requirement for on-vehicle or in-station infrastructure is commendable'.

Ticketing Enabler of the Year

Winner

Winner

The Open Transport Initiative

The judges commented that the Open Transport Initiative is a 'well-needed open-data standard for transportation and mobility that can be adapted across industries.'

Industry Contributor 2021

Winner

Winner

Lewis Clark, Head of Technology and Innovation, Transport for NSW