Transport Ticketing Global 2017

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2019 Conference Agenda

2019 Conference Agenda

Public transportation is undergoing a marked transformation; adoption of smart technology and a shift in focus to interoperable transport networks are making transit faster, easier and more efficient for both passengers and operators. So how can we accelerate this change and take advantage of the latest innovations?

Transport Ticketing Global , the annual get-together for the entire public transport community involved in smart ticketing, looks at the possible answers to this question. Through case studies by operators, in-depth industry debates and panel discussions, this annual gathering acts as a platform for transport executives to set the agenda towards the global vision for transport with a focus on transport ticketing & fare collection, passenger information systems and smart cities.

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2019 Agenda

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  1. Registration and Coffee
  1. Speaker Briefing
  1. Coffee and Networking Break
  1. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One
  2. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One

    The industry has dealt with numerous ticketing frustrations including how does a passenger purchase a ticket that can be used on multiple platforms? Whether than be from taxi to train or simply the first bus that comes along regardless of the company. This session will look at if MaaS does hold the answers to these frustrations or whether trying to unit multiple operators and transport methods is too far removed from reality

  3. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One

    Calypso follows the way open by passenger information, by leading ticketing to open source solutions. For a door to door mobility, including new mobilities such as bicycles, electrical scooters, car parks, … ticketing has to address now many new actors, and the SDK Keyple, proposed in an open source format, for whatever technology, is the relevant answer

  4. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One
    This panel will explore the next stage of account based ticketing, with its success across multiple platforms learn more about what is the next step past EMV ticketing
  1. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
  2. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
    Account Based Ticketing offers customers a solution that takes the hassle out of ticket selection and purchase to deliver a seamless travel experience. Within the Govia Thameslink Railway network there are millions of fare options and travel choices, this session will explore how the fair price promise is achieved and what more can be done to offer customers best value.
  3. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
    Mass transit and transportation can address major ecological, societal and economic challenges for humanity in the coming decades. To accelerate this smart city and transportation revolution, open payment is delivering security, speed and flexibility to ticketing platform providers and transport authorities. This technology supports both card payments & closed-loop cards using a single terminal and a dedicated payment gateway. Let’s take a ride with Ingenico to discover how open payment is changing urban transit!
  4. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
    With about 55 million fares in the UK system it is no wonder that it is hard to always know and offer the cheapest fair. This panel will look into how to go about offering the best prices based on different tariffs to ensure the customer receives the best price and encourages the use of public transport
  1. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
  2. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
    Discover how utilising data and artificial intelligence can assist with avoiding congestion allowing for a more productive and smoother customer journey
  3. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
    Populations within cities are increasing quickly, this session will look into how working together can help lessen the load on both the roads and public transport or whether this is unrealistic due to numerous complications between operators
  4. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
    MaaS certainly has its benefits in the industry both for the consumer and operators so why is it taking so long to implement? Join this panel discussion to delve into MaaS and how to encourage progression
  1. Lunch and Networking Break
  1. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    Moving beyond smart cards; open loop ticketing allows passengers to use more convenient items including contactless EMV bank cards, library, student or national insurance cards to travel. This session will look into how open loop ticketing provides further convenience for the customer with no need to queue for a ticket alongside the reduction of fare collection costs for the operator

  2. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    As the appeal for mobile ticketing grows are we living in an era where hardware is no longer needed? Hear more about the growth in the digital space and, as more ticketing options become virtualised explore whether a shift towards software will become the new norm 

  3. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    Customers are embracing technology at an ever increasing rate, discover how to keep up with their demands without changing your infrastructure at large costs

  4. 01 - Contactless; convenience for the customer

    Platform One
    While smart phones are getting more and more relevant in public transport ticketing and ticketing schemes are changing, travellers are demanding more services then just buying a ticket and getting moved from A to B. Technology allows today tracking of travellers behaviour and thus providing guidance to them before, during and after the trip. Traveller relationship management goes beyond just selling ticketing and moving people.
  5. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    The use of contactless is widely accepted on TfL network however it has still not become the leader nationwide. This panel will look into how to change user’s habits to extend contactless ticketing

  1. Passenger Information

    02 - Communicating with the consumer

    Platform Two
    Buying tickets for the everyday commuter has become routine however purchasing the right ticket for a tourist can be a stressful scenario. Learn how to convey the right information to all passengers whether they are a season ticket holder or a one-off purchase
  2. Passenger Information

    02 - Communicating with the consumer

    Platform Two

    Are customers willing to participate in digital surveys while travelling in public transport? What motivates the customers to join the HSL research panel? How could we establish new digital surveys to monitor the quality public transport? The digital customer panel backed up by modern technology will carry the customers’ voice across the organization.

  3. Passenger Information

    02 - Communicating with the consumer

    Platform Two
  4. Passenger Information

    02 - Communicating with the consumer

    Platform Two
    Hear from our panel as they discuss the benefits of communicating with the customer to enhance the passenger journey
  5. Passenger Information

    02 - Communicating with the consumer

    Platform Two
  1. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three

    This session will delve into how, with the help of AI and Machine Learning, mobility is changing and what lies in store for the transport industry. Prepare to hear key information such as; is commuting by air in the near future?

  2. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three
  3. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three

    Utilising Bluetooth technology is a great alternative to ticketing options and promotes a connected city so why has Be-in Be-out not taken cities by storm? This session will explore the practicality of Bluetooth in transport with the data collected so far and whether it is a viable option

  4. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three

    Big data can help understand the transport network allowing you to benefit from smarter city planning, join this panel to learn more about the digital innovations that are revolutionising the way the transport sector works

  1. Coffee and Networking Break
  1. Transport Ticketing

    01 - Smart Transport Dragons Den

    Platform One

    Smart Transport Dragons' Den

    We are delighted to welcome back the Smart Transport Dragons Den at Transport Ticketing Global 2019.

    The Smart Transport Dragons Den provides up to four up and coming start-ups the opportunity to pitch their product to the entire public transport sector. This is the opportunity to showcase your work to a qualified audience of senior transport operators and technology companies

  1. Passenger Information

    02 - Driving change with Passenger Information

    Platform Two
  2. Passenger Information

    02 - Driving change with Passenger Information

    Platform Two

    With the rise of disruptive fare models in transportation, transit agencies have to find new ways to keep up with their existing customer base while attracting new riders. For decades, contactless ticketing has proven to be the best choice for transit agencies in terms of reliability, efficiency and security. By combining contactless with cloud and mobile solutions, transit agencies can engage with customers in real-time while enabling a world of richer user experiences on their device of choice – whether it’s a smart card, phone, or wearable.

  3. Passenger Information

    02 - Driving change with Passenger Information

    Platform Two
    Despite the increase of contactless and mobile usage on transport the paper ticket is still frequently used amongst the industry. Learn how to assist in changing alternative ticketing adoption rates with the relevant information.
  1. End of Day One, Drinks Hour
  1. Join the good, the great, and the leading lights of the transport ticketing world at the Leadenhall Building, Landing Forty Two, to celebrate and recognise the achievements of the very best in 2019!
    *Tickets for the Awards are not included in the price of your delegate Pass and must be purchased in advance.

  1. Registration and Coffee
  1. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
  2. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
    New payment methods are evolving rapidly and public transport customers have raised expectations. The continued discussion around the use of contactless bank cards, smart cards, barcodes, biometrics, mobile wallets, Mobility as a Service and Pay As You Go across different operators & modes indicates the direction of travel. This presentation explores in particular the role of account based back offices in this ever changing environment.
  3. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
  4. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
    How consumer expectations, business needs and technology are making ticketing redundant
  5. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
    As we migrate from public transport to mobility (as a service), ticketing needs to adapt to this new paradigm where key words are seamlessness and convenience.  We address this issue through the notion of “Mobility account” where personal information of MaaS clients is registered and updated with parameters depending on the modes that are subscribed to. The presentation deals with the ticketing side of MaaS and its implications both from a technical perspective, a user-friendliness outlook and a governance and standards point of view.
  1. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two
  2. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two

    Mobile apps have seen vast benefits in the transport sector, allowing customers to plan, book and navigate their journey from A to B. Discover how the use of mobile apps provides the perfect opportunity to keep passengers in the know minimalizing frustration and maximising customer loyalty

  3. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two
    Providing relevant and personalised information for a consumer can be incredibly beneficial but there is a fine line between a useful service and the fear of being tracked. Hear more about how to get the right balance
  4. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two
    Contactless provides an unmatched customer experience. Is there a solution on mobile that simultaneously enables digitalization of existing contactless tickets and supports the future of mobile ticketing to enable ABT and MaaS?
  5. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two

    Find out how TfL keeps customers informed across multiple digital channels, and future-proofs the experience in readiness for whatever comes next

  1. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three
  2. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three

    As technology has overhauled the world around us, the number of threats we are exposed to has exponentially grown. This affects every area of our lives... especially connected transport. The taxi industry is catching up with these technological changes, however a vital area has been at times overlooked: Safety at every level. This presentation will be focus on the role of safety in the development of transport solutions and the importance of ensuring the integration and cooperation with the governments and authorities/regulatory agencies

  3. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three
  4. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three

    Growing competition among the transit operators along with growing demand on the introduction of new and improved services, impose new demands on the smart ticketing solutions. These demands can no longer be addressed by the conventional solutions. We address these demands with our 360° Smart Ticketing solution that at the same time shortens the time-to-market and lowers the capital and operational expenditures.

  5. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three
  1. Coffee and Networking Break
  1. Transport Ticketing

    01 - Unlocking smart ticketing through your pocket

    Platform One

    The first wave of EMV deployments aimed at accepting contactless bank cards as ticketing medias. There is a growing interest in using EMV technology and white label cards for closed loop cards too. See how some transit operator use their migration to ABT to take full benefit from EMV technology and introduce new services and notably mobile services

  2. Transport Ticketing

    01 - Unlocking smart ticketing through your pocket

    Platform One
  3. Transport Ticketing

    01 - Unlocking smart ticketing through your pocket

    Platform One

    QR codes are proving versatile as they provide the option to be used both digitally on smart devices or printed out for those unable or unwilling to use this technology

  1. Passenger Information

    02 - Integrating technology and chatbots to enhance passenger experience

    Platform Two

    Collecting data can be incredibly useful and provide important insights enabling operators to understand consumer habits or popular routes to informing passengers how busy services currently are. Discover how providing better insights can lead to a more comfortable passenger journey

  2. Passenger Information

    02 - Integrating technology and chatbots to enhance passenger experience

    Platform Two

    The use of bots has started to emerge across many digital platforms and Alexa/Google Home has taken resident across the country, how will this new service feed into ticketing?

  3. Passenger Information

    02 - Integrating technology and chatbots to enhance passenger experience

    Platform Two
    As technology develops so does the opportunities available in the transport industry, discover how to embrace this technology to maximise the benefits
  1. Smart Cities

    03 - Digitalisation; smart trains, driverless vehicles and GPS

    Platform Three

    Operating, maintaining and changing the hard - and software in a Public Transport Vehicle is complex and expensive, mainly due to the lack of stanardization of the individual components. By implementing a Generic Vehicle Infrastructure, IP based and designed as specified in prEN13149-7 (referencing both ITxPT & VDV301), the PTO can regain control, save costs and will be enabled to make changes quicker and more efficient. For GVB (Amsterdam), Ximedes Software BV has built and deployed such a platform. The seminar will discuss the details of the project, including learnings.

  2. Smart Cities

    03 - Digitalisation; smart trains, driverless vehicles and GPS

    Platform Three

    Transport is getting smarter and with this we will soon see driverless vehicles, whether that be on the roads or on the underground. This session will explore the possibilities of a digital utopia we are approaching

  3. Smart Cities

    03 - Digitalisation; smart trains, driverless vehicles and GPS

    Platform Three
    With the likes of Uber, Google and almost every car manufacturer pushing to be the first in the market to deliver autonomous vehicles hear how this new technology is set to revolutionise the smart city landscape
  1. Lunch and Networking Break
  1. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One

    The Interrg Feder Spain-France-Andorra Poctefa Project. Integrating European cross border mobility; What must be done and what barriers need to be overcome to achieve a completely integrated passenger experience across different transport modes, ticketing technologies, fares and PI sources?

  2. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One
    As technology progresses and consumers demand a frictionless journey, perhaps biometrics is the solution? Join this session to learn more about how biometrics sits within the industry
  3. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One
  4. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One
    As we strive for convenience this panel will share their thoughts on providing consumers with one ticket for their journey, whether that be via different operators or modes of transport. Hear more about the demands on the industry vs. the practicality of putting these measures into place
  1. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two

    Travelling from A to B is a necessary but often inconvenient part of a customer’s day, this session will look into how journey planning can cause significant impact on a traveller and how working together can minimalize disruption

  2. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two

    It is the question we all want to gain further clarity on, join this session to hear more about the current state of interoperability within the transport industry and how this can be applied to enhance the customer’s journey planning

  3. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two

    The MaaS concept is mostly associated with urban mobility, yet many passengers also travel beyond their daily commute in urban regions. Thus, a question arises - how would the concept of MaaS influence and relate to intercity passenger transport industry and would it be realistic to expect a truly door-to-door customer experience for intercity travel?

  4. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two
    It is easy to get distracted with new technologies emerging, with the excitement of hoping to implement the newest technology development have we forgotten the consumer? Join this panel to bring transport back to basics and remind yourself of the mission to get consumers out of cars
  1. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three

    Intelligent transport is the first step towards a smart city, from synchronising train timetables to easing congestion it provides the opportunity to ease the customer journey

  2. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three

    There are numerous opportunities made available to assist your passenger in this digital age, discover how to use technology in your favour to increase customer satisfaction

  3. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three
  4. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three
    As technology progresses there are more ticketing options than ever before available for the consumer. This panel will delve into how to finally bid farewell to the paper ticket
  1. Coffee and Networking Break
  1. Plenary Sessions

    01 - Closing Plenary

    Platform One

    This session will look into how public and private transportation systems can work together providing the flexibility expected by the customer

  2. Plenary Sessions

    01 - Closing Plenary

    Platform One
    Join this session to learn more about what lies ahead for the transport industry and the opportunities in store
  3. Plenary Sessions

    01 - Closing Plenary

    Platform One
  4. Plenary Sessions

    01 - Closing Plenary

    Platform One
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