Transport Ticketing Global 2017

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2019 Conference Agenda

2019 Conference Agenda

Public transportation is undergoing a marked transformation; adoption of smart technology and a shift in focus to interoperable transport networks are making transit faster, easier and more efficient for both passengers and operators. So how can we accelerate this change and take advantage of the latest innovations?

Transport Ticketing Global , the annual get-together for the entire public transport community involved in smart ticketing, looks at the possible answers to this question. Through case studies by operators, in-depth industry debates and panel discussions, this annual gathering acts as a platform for transport executives to set the agenda towards the global vision for transport with a focus on transport ticketing & fare collection, passenger information systems and smart cities.

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2019 Agenda

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  1. Registration and Coffee
  1. 01 - Opening Plenary

    Platform One
  2. 01 - Opening Plenary

    Platform One

    Welcome to Transport Ticketing and an update on the industry

  3. 01 - Opening Plenary

    Platform One
  4. 01 - Opening Plenary

    Platform One
  5. 01 - Opening Plenary

    Platform One
  6. 01 - Opening Plenary

    Platform One
  1. Coffee and Networking Break
  1. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One
  2. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One

    The industry has dealt with numerous ticketing frustrations including how does a passenger purchase a ticket that can be used on multiple platforms? Whether than be from taxi to train or simply the first bus that comes along regardless of the company. This session will look at if MaaS does hold the answers to these frustrations or whether trying to unit multiple operators and transport methods is too far removed from reality

  3. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One
  4. Transport Ticketing

    01 - Account based ticketing, modelling the future

    Platform One
    This panel will explore the next stage of account based ticketing, with its success across multiple platforms learn more about what is the next step past EMV ticketing
  1. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
  2. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
    Fare evasion is a constant battle, by removing barriers you provide a more frictionless customer journey, however it increases the possibility of avoiding payment. Hear how to measure and minimise customers dodging fares
  3. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
    Arguably customers are the ones driving behaviour changes, learn more about how providing the relevant information can help drive the shift and uptake of alternative ticketing methods alongside ensuring the passenger pays the relevant fare for their journey
  4. Passenger Information

    02 - Fare setting & affordable fares

    Platform Two
    With about 55 million fares in the UK system it is no wonder that it is hard to always know and offer the cheapest fair. This panel will look into how to go about offering the best prices based on different tariffs to ensure the customer receives the best price and encourages the use of public transport
  1. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
  2. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
    Discover how utilising data and artificial intelligence can assist with avoiding congestion allowing for a more productive and smoother customer journey
  3. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
    Populations within cities are increasing quickly, this session will look into how working together can help lessen the load on both the roads and public transport or whether this is unrealistic due to numerous complications between operators
  4. Smart Cities

    03 - Avoiding congestion through connected transport

    Platform Three
    MaaS certainly has its benefits in the industry both for the consumer and operators so why is it taking so long to implement? Join this panel discussion to delve into MaaS and how to encourage progression
  1. Lunch and Networking Break
  1. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    Moving beyond smart cards; open loop ticketing allows passengers to use more convenient items including debit, credit, library, student or national insurance cards to travel. This session will look into how open loop ticketing provides further convenience for the customer with no need to queue for a ticket alongside the reduction of fare collection for the operator

  2. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    As the appeal for mobile ticketing grows are we living in an era where hardware is no longer needed? Hear more about the growth in the digital space and, as more ticketing options become virtualised explore whether a shift towards software will become the new norm 

  3. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    Customers are embracing technology at an ever increasing rate, discover how to keep up with their demands without changing your infrastructure at large costs

  4. Transport Ticketing

    01 - Contactless; convenience for the customer

    Platform One

    The use of contactless is widely accepted on TfL network however it has still not become the leader nationwide. This panel will look into how to change user’s habits to extend contactless ticketing

  1. Passenger Information

    02 - Communicating with the consumer

    Platform Two
    Buying tickets for the everyday commuter has become routine however purchasing the right ticket for a tourist can be a stressful scenario. Learn how to convey the right information to all passengers whether they are a season ticket holder or a one-off purchase
  2. Passenger Information

    02 - Communicating with the consumer

    Platform Two
    Providing real-time information to passengers reduces frustration and provides the opportunity to update their plans if necessary. This session will explore how to supply relevant information to your passenger whether that is before they travel or mid-journey
  3. Passenger Information

    02 - Communicating with the consumer

    Platform Two
  4. Passenger Information

    02 - Communicating with the consumer

    Platform Two
    Hear from our panel as they discuss the benefits of communicating with the customer to enhance the passenger journey
  1. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three

    This session will delve into how, with the help of AI and Machine Learning, mobility is changing and what lies in store for the transport industry. Prepare to hear key information such as; is commuting by air in the near future?

  2. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three

    With GDPR regulations in place, this session will explore what the right to be forgotten means for the transport industry and how to ensure data is being utilised in an efficient way which is beneficial for passengers

  3. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three

    Utilising Bluetooth technology is a great alternative to ticketing options and promotes a connected city so why has Be-in Be-out not taken cities by storm? This session will explore the practicality of Bluetooth in transport with the data collected so far and whether it is a viable option

  4. Smart Cities

    03 - Big data brings the next ticketing revolution

    Platform Three

    Big data can help understand the transport network allowing you to benefit from smarter city planning, join this panel to learn more about the digital innovations that are revolutionising the way the transport sector works

  1. Coffee and Networking Break
  1. Transport Ticketing

    01 - Smart Transport Dragons Den

    Platform One
    We are delighted to welcome back the Smart Transport Dragons Den at Transport Ticketing Global 2018. The Smart Transport Dragons Den provides up to four up and coming start-ups the opportunity to pitch their product to the entire public transport sector. This is the opportunity to showcase your work to a qualified audience of senior transport operators and technology companies
  1. Passenger Information

    02 - Driving change with Passenger Information

    Platform Two

    Join this session to hear how to provide a seamless customer journey with the use of real time information and the benefits it can bring

  2. Passenger Information

    02 - Driving change with Passenger Information

    Platform Two
  3. Passenger Information

    02 - Driving change with Passenger Information

    Platform Two
    Despite the increase of contactless and mobile usage on transport the paper ticket is still frequently used amongst the industry. Learn how to assist in changing alternative ticketing adoption rates with the relevant information.
  1. End of Day One, Drinks Hour
  1. Join the good, the great, and the leading lights of the transport ticketing world at the Leadenhall Building, Landing Forty Two, to celebrate and recognise the achievements of the very best in 2019!
    *Tickets for the Awards are not included in the price of your delegate Pass and must be purchased in advance.

  1. Registration and Coffee
  1. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
  2. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
    With Blockchain becoming the new buzz word join this session to learn whether it has a place within the transport ticketing sector
  3. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
    It is important ticketing remains inclusive for everyone therefore this session will delve into including not excluding passengers regardless of the technology and facilities available to them
  4. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
    With biometrics becoming widely accepted on mobile devices this session will explore the advantages of biometrics. Could biometrics become the safest and most convenient ticketing method?
  5. Transport Ticketing

    01 - Looking to the future in ticketing

    Platform One
  1. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two
  2. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two

    Mobile apps have seen vast benefits in the transport sector, allowing customers to plan, book and navigate their journey from A to B. Discover how the use of mobile apps provides the perfect opportunity to keep passengers in the know minimalizing frustration and maximising customer loyalty

  3. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two
    Providing relevant and personalised information for a consumer can be incredibly beneficial but there is a fine line between a useful service and the fear of being tracked. Hear more about how to get the right balance
  4. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two
    Mobile ticketing is on the rise, join this session to learn how utilising mobile apps helps consumers plan and pay for their journey all on one convenient platform
  5. Passenger Information

    02 - Using mobile apps to purchase tickets and update consumer information

    Platform Two

    Mobile apps have seen vast benefits in the transport sector, allowing customers to plan, book and navigate their journey from A to B. Discover how the use of mobile apps provides the perfect opportunity to keep passengers in the know minimalizing frustration and maximising customer loyalty

  1. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three
  2. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three

    As smart cities start to develop it is important to ensure security measures are in place, with transportation infrastructure becoming increasing connected to the network it is important to provide a secure service for passengers

  3. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three

    The opportunities blockchain provides includes sharing secure, trusted information with traceable transactions, however as it is not currently well placed to handle large-scale data will blockchain ever find a use in the transport sector?

  4. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three

    Security and authentication are key components regarding identifying a customer and keeping their information safe. Contactless ticketing  

  5. Smart Cities

    03 - Improving security and authentication of travel

    Platform Three
  1. Coffee and Networking Break
  1. Transport Ticketing

    01 - Unlocking smart ticketing through your pocket

    Platform One

    From hardware to software, as ticketing becomes smarter cloud-based offers the opportunity for low-cost future proofing ticketing options. Learn more about opening your options and limiting your costs from this in-depth session

  2. Transport Ticketing

    01 - Unlocking smart ticketing through your pocket

    Platform One

    The industry is progressing and the oyster card paved the way for contactless ticketing. Join this session to hear the progression through to mobile ticketing

  3. Transport Ticketing

    01 - Unlocking smart ticketing through your pocket

    Platform One

    QR codes are proving versatile as they provide the option to be used both digitally on smart devices or printed out for those unable or unwilling to use this technology

  1. Passenger Information

    02 - Integrating chatbots to enhance passenger information

    Platform Two

    Collecting data can be incredibly useful and provide important insights enabling operators to understand consumer habits or popular routes to informing passengers how busy services currently are. Discover how providing better insights can lead to a more comfortable passenger journey

  2. Passenger Information

    02 - Integrating chatbots to enhance passenger information

    Platform Two

    The use of bots has started to emerge across many digital platforms and Alexa/Google Home has taken resident across the country, how will this new service feed into ticketing?

  3. Passenger Information

    02 - Integrating chatbots to enhance passenger information

    Platform Two
    As technology develops so does the opportunities available in the transport industry, discover how to embrace this technology to maximise the benefits
  1. Smart Cities

    03 - Digitalisation; smart trains, driverless vehicles and GPS

    Platform Three

    Technology is progressing at an ever increasing rate, with the likes of chatbots, autonomous cars, connected cities have we gone too far? This session will explore whether we need to go back to basics and just how much technology is assisting our industry

  2. Smart Cities

    03 - Digitalisation; smart trains, driverless vehicles and GPS

    Platform Three

    Transport is getting smarter and with this we will soon see driverless vehicles, whether that be on the roads or on the underground. This session will explore the possibilities of a digital utopia we are approaching

  3. Smart Cities

    03 - Digitalisation; smart trains, driverless vehicles and GPS

    Platform Three
    With the likes of Uber, Google and almost every car manufacturer pushing to be the first in the market to deliver autonomous vehicles hear how this new technology is set to revolutionise the smart city landscape
  1. Lunch and Networking Break
  1. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One

    This session will look into what must be done and what barriers we need to overcome for passengers to purchase one ticket which can be used across a number of transport systems

  2. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One
    As technology progresses and consumers demand a frictionless journey, perhaps biometrics is the solution? Join this session to learn more about how biometrics sits within the industry
  3. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One

    Seamless international travel is something the industry is striving towards however how do ticket fares come in to play? Hear more about whether mobility across countries could work and what happens with a pricing scheme

  4. Transport Ticketing

    01 - One trip one ticket; How integration amongst networks encourages innovation

    Platform One
    As we strive for convenience this panel will share their thoughts on providing consumers with one ticket for their journey, whether that be via different operators or modes of transport. Hear more about the demands on the industry vs. the practicality of putting these measures into place
  1. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two

    Travelling from A to B is a necessary but often inconvenient part of a customer’s day, this session will look into how journey planning can cause significant impact on a traveller and how working together can minimalize disruption

  2. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two

    It is the question we all want to gain further clarity on, join this session to hear more about the current state of interoperability within the transport industry and how this can be applied to enhance the customer’s journey planning

  3. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two
  4. Passenger Information

    02 - Uniting the transport ecosystem to enhance journey planning and reservation systems

    Platform Two
    It is easy to get distracted with new technologies emerging, with the excitement of hoping to implement the newest technology development have we forgotten the consumer? Join this panel to bring transport back to basics and remind yourself of the mission to get consumers out of cars
  1. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three

    Intelligent transport is the first step towards a smart city, from synchronising train timetables to easing congestion it provides the opportunity to ease the customer journey

  2. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three

    There are numerous opportunities made available to assist your passenger in this digital age, discover how to use technology in your favour to increase customer satisfaction

  3. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three
  4. Smart Cities

    03 - How to let technology work for your traveller

    Platform Three
    As technology progresses there are more ticketing options than ever before available for the consumer. This panel will delve into how to finally bid farewell to the paper ticket
  1. Coffee and Networking Break
  1. 01 - Closing Plenary

    Platform One
    Join this session to learn more about what lies ahead for the transport industry and the opportunities in store
  2. 01 - Closing Plenary

    Platform One

    This session will look into how public and private transportation systems can work together providing the flexibility expected by the customer

  3. 01 - Closing Plenary

    Platform One
  4. 01 - Closing Plenary

    Platform One
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