Agenda



Tue 24/01/12

Time Pre-conference workshop - Smart Ticketing Academy
08:00

Registration and coffee


Registration and coffee
09:00

Session one:


The business case for open-loop, contactless bank card payments for fare collection
10:30

Networking and refreshment break

11:00

Session two:


Recognise the implications of EMV payment methods on PCI data protection standards and how to overcome obstacles to create a secure service
12:00

Lunch and networking

13:00

Session three


Mobile ticketing – fi nd out how to get involved with the ticketing solution that is shaping transport across the continent
14:30

Networking and refreshment break

15:00

Session Four:


The customer comes fi rst – putting the customer at the forefront of technology development
16:30

End of Smart Ticketing Academy

Wed 25/01/12

Time Wednesday 25th January: Conference Day One
08:00

Registration and coffee

09:00

Chairman's Address

09:10

Keynote Presentation


EVALUATE THE DEVELOPMENT OF SMARTCARDS ACROSS EUROPE
09:20

Transport ticketing today: the Department for Transport view

09:40

What is the future of ITSO: gain insight into the next developments for smartcards

10:00

Smart ticketing for railways – which ticketing option presents the more profi table business case

10:20

Break and refreshments

10:50

Deploying a multi-modal smart card scheme: a PTE and TOC partnership perspective

11:10

Case study:


Options for delivering smart ticketing in Scotland
11:30

International case study:


Maximize the potential of your smartcard scheme
11:50

European Case Study


Building a multi modal ticketing programme across the Brescia region, Italy
12:10

Moving beyond contactless cards. use cases for Transport Operators

12:30

Lessons learnt from smartcard implementations from around the world

12:50

Lunch and networking

13:50

Transport for London Case Study:


Launching the world’s first fully open-loop contactless payment method for transport
14:10

Build sustainable and profitable partnerships with banks to drive an open loop, interoperable ticketing system for your passengers

14:30

Building an open loop EMV ticketing system - the technology perspective

14:50

European case study


Launching a multi-modal open fare payment ticketing solution in Romania
15:10

South Africa Case Study


Lessons learnt from world's first deployment of an anonymous ticketing programme
15:30

Break and refreshments

16:00

The vision of a pan European smart ticketing system and why it is important to achieve

16:20

Build an interoperable platform – recognise how different organizations can work together to establish a profi table system

16:40

TAP TSI – the journey to create an interoperable Europe railway system

17:00

A different route to interoperability:


GlobalPlatform Specifications and what it means for the future of the Transit Sector
17:20

Smartcard standards debate:


ITSO, VDV and Calypso – why is interoperability taking so long?
18:00

Chairman’s closing remarks

18:05

Drinks reception sponsored by Visa

19:00

End of Day One

19:30

Transport Operators’ Thought Leadership Dinner

21:00  

Thu 26/01/12

Time Thursday 26th January: Conference Day Two
08:00

Registration and coffee

09:00

Chairman’s address

09:10

How to deploy a successful NFC ticketing service: a PTA and Collis partnership

09:30

Building the business case for mobile ticketing

09:50

Case study:


the UK’s first mticketing scheme for railways – realise the financial potential of mobile ticketing
10:10

European case study


BPASS NFC deployment in Nice, France
10:30

NFC mobile ticketing – how to integrate the ‘green ticket’ into your ticketing strategy

10:50

Break and refreshments

11:20

Eurostar case Study


Roadmap Eurostars journey to deploying a successful mobile ticketing and share best practise
11:40

How to simplify your mobe to contactless payents and NFC ticketing in three phases

12:10

How to optimize your customers’ mobile ticketing experience

12:30

Bridge the gap between technology and customers to maximize your consumers’ ticketing experience – the passengers’ perspective

12:50

Build a strategy framework for integrated fare management to increase you ROI and provide better user experience

13:10

Lunch and networking

14:10

International case study:


Establish, implement and sustain successful customer centric operations – the Australian success story
14:30

NFC or EMV or Smart cards? Evaluate the best ticketing option for you and your passengers

14:50

Intelligent Transport Systems how you can increase your passenger's travel and ticket experience

15:10

Utilise your smart ticketing data intelligently to manage customer movement and build customer loyalty

15:30

Open data and visualization - what can we learn about user behaviour from real-time and historical ticketing data?

15:50

Case Study


Creating a secure payment system to minimize fraud and increase usability
16:10

Break and refreshments

16:20  
16:40

Panel discussion:


Can transport operators skip the transport' smartcard phase
17:20

Chairman’s closing remarks

17:30

End of conference Day Two


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